General Manager

5 months ago

Strathmore Heights, Australia Bombardier Full time

Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy efficeincy, reliability and safety. We are a global organization focused on working together with a team spirit.

**In your role, you will**:

- Be responsible for the operation of Bombardier Aerospace Australia Service Centre, including profitability and growth, development and implementation of company policies and procedures to ensure a high level of customer satisfaction whilst maintaining a safe work environment.
- Adhere to Bombardier General Work Rules
- Lead the management and development of a workforce
- Plan and coordinate activities of the Bombardier Aerospace Australia Service Centre
- Develop long and short-term service centre goals and objectives
- Monitor the performance of the service centre to ensure Bombardier Aerospace Australia objectives are achieved, profitability is maximized, and customer satisfaction is maintained
- Monitor technical performance of service center and recommend changes, which enhance service and profitability
- Coordinate vendor agreements which supports the service center operations technically and financially
- Coordinate resolution of requests for changes in personnel, policies and procedures as required
- Develop achievable budgetary goals to achieve maximum profits, maximum utilization, and maximum customer satisfaction.
- Review the annual service center budget, ensuring that all related budgetary requirements have been met
- Approve and recommend major service centre purchases by coordinating with service center personnel
- Inform and coordinate with management to keep them informed of the service center operations
- Consult and coordinate with peers, in such areas as product support, finance, purchasing, programs, marketing, field service and engineering
- Coordinate and communicate with other departments, customers, vendors, and operators to improve overall program
- Develop and promote recognized service centre programs
- 10+ years management experience in the Aerospace Industry, with a minimum 7 years experience at a Director level, managing a customer service work force, in a regulated environment
- Working knowledge of CASA and FAA.
- Eligible to take on the roles and responsibilities of a Company Director for Bombardier Aerospace Australia Pty Ltd
- Hold a Bachelor’s degree in a related area or equivalent combination of relevant education and experience
- Have the ability to effectively lead a team, have high emotional intelligence with interpersonal skills necessary to establish and maintain effective working relationships
- Strong motivation for success, ability to problem solve with a resilient attitude
- Proven expertise in planning, organising and implementing change
- Ability to handle pressure and navigate obstacles
- Have a safety mindset ensuring all employees go home safely

KNOWLEDGE, SKILLS & ABILITIES
- Working knowledge of accounting and budgeting principals necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs
- Working knowledge of process and controls required in the performance of aircraft maintenance
- Verbal and written communication skills
- Business writing skills necessary to create various reports and correspondence
- Interpersonal skills necessary to work effectively with a variety of individuals, departments and organizations
- Presentation skills necessary to effectively communicate, update, persuade, and/or facilitate discussions with all levels of management
- Ability to create and foster a positive work environment

Bombardier is an Equal Opportunity Employer (EOE) and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, protected veteran status, or any other personal characteristic protected by Federal, State, or Local Laws.

**Job** General Manager

**Primary Location** Bombardier Services (AU) Ltd

**Organization **BA Australia Pty Ltd.

**Shift**

**Employee Status** Regular

**Referral Amount** $2,000.00

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