Strategic Service Designer

2 months ago

Canberra, Australia HiTech Personnel Full time

**Reference #**:

- JF/LS1380**Title**:

- Strategic Service Designer / Facilitator - Federal Government**Category**:

- ICT**Location**:

- ACT**Work Type**:

- Contract**Remuneration**:

- $Neg**Term**:

- 6 Months + EXT**Description**:

- **Prominent federal government department**:

- **Initial 3-month contract with 1-year extension**:

- **Excellent hourly rate $$**

One of Australia’s most prominent Federal Government Departments is looking to engage a skilled and experienced **-Strategic Service Designer/Facilitator **to join their multidisciplinary team based in **Canberra**. The strategic designer will be responsible for working to develop a service strategy that is fit for purpose and champions the needs of the end user, whilst aligning with policy intent. A proven ability to lead the development of a future state, starting at policy level and based on user research, quantitative data and client needs is essential. The successful **Strategic Service Designer/Facilitator **will secure a **3-month contract **with a** 12-month** extension with a **rewarding hourly rate.**

The successful **-Strategic Service Designer/Facilitator **will be responsible for, but not limited to:

- Review, understand and design existing service delivery
- Lead the iterative development of user-centred design artefacts, such as personas, journey maps and service mapping / blueprints
- Working with the design team to plan and run co-design sessions, including ideation, prototyping
- Lead and facilitate innovation workshops with key stakeholders
- Working with stakeholders from multiple business areas to design policy that addresses user needs and meets business objectives

The successful **-Strategic Service Designer/Facilitator -**will have experience in the following:

- High level interpersonal skills, with the ability to establish and maintain strong working relationships with internal and external stakeholders
- Develop and conduct research, which includes the following activities:

- Develop user research plan
- Develop discussion guides
- Develop recruitment plans
- Conduct user research interviews
- Draft user research reports
- Identify preferred research participant cohorts
- Synthesise existing research from other outputs such as desktop, stakeholder meetings, interviews, workshops or/ and forums etc
- Advanced experience in human centred design, ideations, prototyping and testing of strategy and process
- Plan, conduct and lead the facilitation of events, co-design sessions, workshops and activities to iteratively develop strategic thinking

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