Strategic Service Designer
1 week ago
Reference #:
- JF/LS1380
Title: - Strategic Service Designer / Facilitator
- Federal Government
Category: - ICT
Location: - ACT
Work Type: - Contract
Remuneration:
Term:
- 6 Months + EXT
Description:
Prominent federal government department:
-
Initial 3-month contract with 1-year extension:
Excellent hourly rate $$
One of Australia's most prominent Federal Government Departments is looking to engage a skilled and experienced
-Strategic Service Designer/Facilitator to join their multidisciplinary team based in
Canberra.
The strategic designer will be responsible for working to develop a service strategy that is fit for purpose and champions the needs of the end user, whilst aligning with policy intent.
A proven ability to lead the development of a future state, starting at policy level and based on user research, quantitative data and client needs is essential.
The successfulStrategic Service Designer/Facilitator will secure a
3-month contract with a
12-month extension with a
rewarding hourly rate.
The successful
-Strategic Service Designer/Facilitator will be responsible for, but not limited to:
- Review, understand and design existing service delivery
- Lead the iterative development of usercentred design artefacts, such as personas, journey maps and service mapping / blueprints
- Working with the design team to plan and run codesign sessions, including ideation, prototyping
- Lead and facilitate innovation workshops with key stakeholders
- Working with stakeholders from multiple business areas to design policy that addresses user needs and meets business objectives
-Strategic Service Designer/Facilitator -will have experience in the following:
- High level interpersonal skills, with the ability to establish and maintain strong working relationships with internal and external stakeholders
- Develop and conduct research, which includes the following activities:
- Develop user research plan
- Develop discussion guides
- Develop recruitment plans
- Conduct user research interviews
- Draft user research reports
- Identify preferred research participant cohorts
- Synthesise existing research from other outputs such as desktop, stakeholder meetings, interviews, workshops or/ and forums etc
- Advanced experience in human centred design, ideations, prototyping and testing of strategy and process
- Plan, conduct and lead the facilitation of events, codesign sessions, workshops and activities to iteratively develop strategic thinking
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