Strategic Service Designer

1 week ago


Canberra, ACT, Australia HiTech Personnel Full time

Reference #:

  • JF/LS1380
    Title:
  • Strategic Service Designer / Facilitator
  • Federal Government
    Category:
  • ICT
    Location:
  • ACT
    Work Type:
  • Contract
    Remuneration:
- $Neg
Term:

  • 6 Months + EXT
    Description:
-
Prominent federal government department:

-
Initial 3-month contract with 1-year extension:


  • Excellent hourly rate $$


One of Australia's most prominent Federal Government Departments is looking to engage a skilled and experienced
-Strategic Service Designer/Facilitator to join their multidisciplinary team based in
Canberra.

The strategic designer will be responsible for working to develop a service strategy that is fit for purpose and champions the needs of the end user, whilst aligning with policy intent.

A proven ability to lead the development of a future state, starting at policy level and based on user research, quantitative data and client needs is essential.

The successful
Strategic Service Designer/Facilitator will secure a
3-month contract with a
12-month extension with a
rewarding hourly rate.
The successful
-Strategic Service Designer/Facilitator will be responsible for, but not limited to:

  • Review, understand and design existing service delivery
  • Lead the iterative development of usercentred design artefacts, such as personas, journey maps and service mapping / blueprints
  • Working with the design team to plan and run codesign sessions, including ideation, prototyping
  • Lead and facilitate innovation workshops with key stakeholders
  • Working with stakeholders from multiple business areas to design policy that addresses user needs and meets business objectives
The successful
-Strategic Service Designer/Facilitator -will have experience in the following:

  • High level interpersonal skills, with the ability to establish and maintain strong working relationships with internal and external stakeholders
  • Develop and conduct research, which includes the following activities:
  • Develop user research plan
  • Develop discussion guides
  • Develop recruitment plans
  • Conduct user research interviews
  • Draft user research reports
  • Identify preferred research participant cohorts
  • Synthesise existing research from other outputs such as desktop, stakeholder meetings, interviews, workshops or/ and forums etc
  • Advanced experience in human centred design, ideations, prototyping and testing of strategy and process
  • Plan, conduct and lead the facilitation of events, codesign sessions, workshops and activities to iteratively develop strategic thinking

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