Customer Support Officer

5 months ago


Eagle Farm, Australia Tunstall APAC Full time

**About us**

As part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families.

**Purpose of the role**

Provide exceptional phone and online support and service to a wonderful group of clients, to support their non-emergency enquiries relating to medical alarms. You will explain Tunstall’s products and services to our valuable current and future clients so that we are offering the right products to the right people.

The role is worked full-time between the hours of 8am to 5pm, Monday to Friday. There’s no weekend or evening work and some remote hybrid working opportunities are available once fully trained for employees that have the right equipment and internet.

**What there is**:

- That feel-good feeling to help people who need it
- Great training and onboarding to the team
- Amazing and supportive leaders
- Warm leads and great clients - no cold calling

**Responsibilities**
- Engage with clients and key stakeholders to provide end-to-end support to complete the onboarding process for new alarms
- Respond to new and current client telephone calls and online enquires
- Accurately complete all documentation and admin required
- Recommend the most suitable products, explaining how they work to existing and new clients
- Engaging 'people person' with the ability to demonstrate empathy and patience
- Proven experience in customer service or sales
- Excellent resilience and listening skills
- Ability to think on your feet and make decisions
- Computer literate with the ability to pick up new systems quickly
- Superb phone manner and attention to detail with written communications
- Have a positive, team-player mindset

**Why us?**
- Above Award rates paid
- Great induction and orientation process to welcome you onboard
- Free onsite and close-by street parking
- Opportunities for training and development
- Fun and regular staff events - we love food
- Onsite gym and coffee machine
- Instant and yearly recognition awards
- Warm and friendly culture
- Free counselling service
- Discounts and benefits

**Diversity & Inclusion**

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. Each Tunstall colleague has a superpower they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.



  • Eagle Farm, Australia Tunstall APAC Full time

    **About us** As part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a...


  • Eagle Farm, Australia Emerson Full time

    A Customer Support Specialist acts as an intermediary between the company and the Customer to meet the Customer’s need for information, support, and reports. The Liaison Specialist helps the company understand the customer’s needs, expectations or difficulties. **Key Responsibilities**: - Act as a trusted advisor to customers, taking ownership of Tier...


  • Eagle Farm, Australia AMA Collision Full time

    Permanent position, Monday to Friday - get your weekends back! - Join an automotive industry leader! Great team culture. - Grow your customer service career in the Automotive industry Be part of something bigger — One of the largest collision repair workshops in the Southern Hemisphere. Gemini Eagle Farm in Pinkenba (15 min. from Brisbane CBD) is a...


  • Eagle Farm, Australia AMA Group Non-Drive Full time

    Permanent, full time position. Monday to Friday - get back your weekends! - Welcoming team, friendly environment - Join an industry leader in collision repair! Be part of something bigger — One of the largest collision repair workshops in the Southern Hemisphere. Gemini Eagle Farm in Pinkenba (15 min. from Brisbane CBD) is a spacious shop with a modern...


  • Eagle Farm, Australia AMA Group Non-Drive Full time

    Located in Pinkenba. Central location from the Brisbane CBD - Be part of a national company with 150+ locations - Permanent position, Monday to Friday Be part of something bigger — One of the largest collision repair workshops in the Southern Hemisphere. Gemini Eagle Farm in Pinkenba (15 min. from Brisbane CBD) is a spacious shop with a modern fit-out,...


  • Eagle Farm, Australia Capboon Pty Ltd Full time

    We are seeking a highly-motivated Customer Service Officer to join our family owned and operated car rental company based in Eagle Farm. This role will suit someone with some experience in customer service who enjoys interacting with the general public and is dedicated to ensuring our customers always have a fantastic experience when hiring from us. About...


  • Eagle Farm, Australia Centor Australia PL Full time

    **ABOUT THE COMPANY** **ABOUT THE ROLE** Based in Brisbane, as part of the Sales Team, your role will be responsible for providing exceptional customer service to all Centor customers through your key responsibilities which include the supervision and maintenance of customer orders from receipt of order to successful delivery and invoicing. **KEY...


  • Eagle Farm, Australia BlueScope Full time

    **Job Description**: BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. **The Opportunity** Come...

  • Administration Officer

    3 months ago


    Eagle Farm, Australia Centor Australia PL Full time

    **ABOUT THE COMPANY** **ABOUT THE ROLE** Based in Brisbane, as part of the Sales Team, your role will be responsible for providing exceptional customer service to all Centor customers through your key responsibilities which include the supervision and maintenance of customer orders from receipt of order to successful delivery and invoicing. **KEY...


  • Eagle Farm, Australia Thales Full time

    At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive - and that it’s all driven by human intelligence. Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and...


  • Eagle Farm, Australia Everything Fleet Full time

    **Everything Fleet Pty Ltd** **Eagle Farm, Brisbane QLD**: **Full time**: **About the Company** Everything Fleet (a new division of Jonday Holdings) is an Australian owned and operated company that have been supplying vehicles to some of the biggest companies within the gas/oil, mining, construction, film and sporting industries for over 30 years. Our...


  • Eagle Farm, Queensland, Australia Edmund Rice Education Full time

    About UsEdmund Rice Education Australia (EREA) Flexible Schools Ltd is a leading provider of education services, catering to over 2,200 young people across 22 Flexible Learning Schools. Our organization is committed to delivering high-quality education in a supported learning environment, based on trauma-informed practice and the principles of honesty,...

  • Sales Support

    1 week ago


    Eagle Farm, Australia Reece Group Full time

    Sales Support / Customer Service - Eagle Farm Reece Onsite have a fantastic new opportunity for an experienced Customer Service person to assist our growing business. **Duties for the role include but are not limited to**: - Answering of telephone enquiries from our Residential builder customer base - Process customers’ requests for delivery / release of...

  • Sales Support

    1 week ago


    Eagle Farm, Australia Reece Group Full time

    Sales Support / Customer Service - Eagle FarmReece Onsite have a fantastic new opportunity for an experienced Customer Service person to assist our growing business.Duties for the role include but are not limited to:Answering of telephone enquiries from our Residential builder customer baseProcess customers’ requests for delivery / release of...

  • Parts Interpreter

    5 months ago


    Eagle Farm, Australia MaxiPARTS Full time

    **Introduction**: Gear Up for Your Next Career Adventure at MaxiPARTS Are you a customer champion with a passion for automotive puzzles? Do you thrive in a fast-paced environment where every part and customer counts? Then buckle up, this opportunity might be your perfect fit! Who are we and what’s on offer? As an ASX listed company, MaxiPARTS is one...

  • Office Coordinator

    3 months ago


    Eagle Farm, Australia Lorna Jane Full time

    About the role Based in our Brisbane Head Office, we have an exciting opportunity for an Office Coordinator to join Lorna Jane. As the Office Coordinator, you will be responsible for delivering outstanding administrative and customer service support to both internal team members and external stakeholders. Your key duties will include managing the front desk,...


  • Eagle Farm, Queensland, Australia People2People Full time

    About the RoleThe Customer Success Specialist will be responsible for building strong relationships with customers, providing support, updates, and training in relation to product and service offered. This role is part of the project team that identifies opportunities, onboards customers, implements systems, and provides system training on site.Key...


  • Eagle Farm, Queensland, Australia People2People Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for building strong relationships with our clients, providing support, updates, and training on our products and services.Key ResponsibilitiesDevelop and maintain strong relationships with clients...


  • Eagle Farm, Queensland, Australia People2People Full time

    **About the Role**We are seeking a highly skilled Customer Success Specialist to join our team in Eagle Farm. In this newly created role, you will be responsible for building strong relationships with customers, providing support, updates, and training in relation to our product and service offerings.**Key Responsibilities**Provide exceptional customer...


  • Eagle Farm, Queensland, Australia People2People Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at People2People. As a key member of our team, you will be responsible for building strong relationships with our clients, providing support, updates, and training on our product and services.Key ResponsibilitiesProvide exceptional customer support and experience...