Technical Claims Manager

2 weeks ago

Sydney, Australia iCare External Full time

**About the Role**

You will maintain clear oversight of the key performance drivers and focus on improving claims outcomes to deliver a strongly customer centric experience. You will play a key role in supporting icare’s transformation of its General Lines claims framework and its ongoing focus to uplift claims performance.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as Technical Claims Manager - Property and Construction you will be involved across:
Strategy and Planning
- Support the implementation and communication of claims strategies to achieve overall business targets
- Contribute to the development and implementation of appropriate processes, procedures and strategies for the claims function to support the delivery of business targets
- Contribute to the development and delivery of a strategic approach in large property and construction claims to ensure opportunities for strong financial outcomes are identified and achieved

Policies, Process and Procedures
- Monitor and manage claims service performance to ensure control of and reliable prediction of claims cost and frequency
- Work closely with the Product, Client Engagement and Risk Advisory team/s in the identification and remediation of claims trends.
- Maintain Claims Quality Assurance systems to ensure effective control and delivery of robust claims processes. Assist in the development and improvement of icare’s claims management framework

Customer Focus
- Work with Client Engagement partners to build and maintain relationships with key agencies to support their operations
- Develop relationships with key internal stakeholders to deliver a first class claims experience from lodgment to resolution

Technical Performance
- Handling the highest value, complex, contentious and strategically important claims caseload in a technically excellent manner to ensure they are appropriately reserved and resolved for the optimum outcome
- Liaise with Agencies, Client Engagement, Risk Advisory and Product to provide feedback as required, respond to their requirements and to involve them in the claims management process in cases of particular complexity. Work closely with the Reinsurance Team to keep reinsurers informed and manage recoveries.
- Carry out leakage and peer review audits to ensure internal and external compliance for a technical and stakeholder engagement perspective
- Monitor and enforce the Treasury and icare reserving guidelines and claims management philosophy to deliver Claims Excellence in the property and construction portfolios
- Assist in developing and maintaining appropriate technical standards for icare to ensure continuous business process improvement
- Assist in the development of processes to ensure that the claims function is aligned to the needs of the business, and works closely with Client Engagement, Product and other business functions
- Use your knowledge and experience to mentor and develop junior colleagues

**Skills & Experience**
- Strong technical background in property and construction related material damage claims
- Experience successfully handling large, complex and catastrophe event losses
- Ability to manage construction related liability and professional indemnity claims
- Broad working knowledge of claims systems, service requirements and processes
- Flexible and agile approach to claims management and problem solving
- Ability to work independently and balance competing demands
- Sophisticated negotiation skills and change management experience
- Effective and persuasive communication skills
- Experience working as part of a senior team in a multi-product insurance environment
- Background in property/construction loss adjusting
- Experience managing motor claims
- Experience mentoring and developing junior colleagues
- Ability to contribute to the improvement of icare’s claims management and reserving framework
- Experience working with State or Federal Government clients

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including

  • Technical Claims Manager

    3 weeks ago

    Sydney, Australia Allianz Capital Partners Full time

    **TECHNICAL CLAIMS MANAGER- PERSONAL INJURY | SYDNEY** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and...

  • Technical Claims Manager

    2 weeks ago

    Sydney, Australia NSW icare Full time

    **About the Role** You will use your significant experience to drive strategy and balance the needs of the Treasury Managed Fund and the NSW Government Agencies. You will proactively resolve claims and operate in a fiscally responsible manner to ensure the sustainability of the fund. icare prioritises its obligation to operate fairly, transparently and as a...

  • Head of Technical Claims

    4 months ago

    Sydney, Australia Australian Reinsurance Pool Corporation Full time

    **ARPC Position Description** **Function**:Claims **Classification broadband**:EL2 **Location**:Sydney **Security clearance**:Baseline **Role Reports to **(role title)**:Chief Claims Officer **Direct Reports **(role titles)**:Nil **Purpose of the role **(Why the role exists; how the role contributes to the ARPC’s strategic objectives) The purpose of...

  • Motor Claims Administration

    6 months ago

    Sydney, Australia Advent Claims Australia PL Full time

    Advent Claims Australia operates under Third Party Authority for one of the world’s leading vehicle fleet organisations and is seeking to employ a professional Claims Administration Specialist to join its team conveniently located in the Sydney CBD. What we offer: - Competitive remuneration package; - Our commitment to your work life balance; - Genuine &...

  • Motor Claims Administration

    3 months ago

    Sydney, Australia Advent Claims Australia PL Full time

    Advent Claims Australia operates under Third Party Authority for one of the world’s leading vehicle fleet organisations and is seeking to employ a professional Claims Administration Specialist to join its team conveniently located in the Sydney CBD. What we offer: - Competitive remuneration package; - Our commitment to your work life balance; - Genuine &...

  • Motor Claims Administration

    5 days ago

    Sydney, Australia Advent Claims Australia PL Full time

    Advent Claims Australia operates under Third Party Authority for one of the world’s leading vehicle fleet organisations and is seeking to employ a professional Motor Recovery or Liability Specialist to join its team conveniently located in the Sydney CBD. What we offer: - Competitive remuneration package; - Our commitment to your work life balance; -...

  • Technical Claims Specialist

    1 day ago

    Sydney, Australia Gallagher Full time

    **A brief overview on GB**: Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane,...

  • Claims Technical Specialist Retail

    7 months ago

    Sydney, Australia TAL Full time

    **Company Description** From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great...

  • Technical Claims Specialist

    3 months ago

    Sydney, Australia QBE Insurance Group Limited Full time

    Technical Claims Specialist **Primary Details** Time Type: Full time Worker Type: Employee Providing delivery of superior technical claims service **Technical Claims Specialist** - **Permanent Full Time - Parramatta location**: - **Hybrid role - 2 days in office, 3 working from home.**: - **18-weeks equal gender parental leave (with super)** **The...

  • Liability Claims Technical Manager

    17 hours ago

    Sydney, Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work...

  • Technical Claims Manager

    3 days ago

    Sydney, New South Wales, Australia QBE Full time

    About the RoleWe are currently looking for an experienced Senior Claims Officer to join our Marine Claims team on a permanent basis. As a Senior Claims Officer, you will play a key part in delivering exceptional customer experiences at every touchpoint. Your new role will involve managing Marine claim classes such as Cargo, Commercial Hull, Direct...

  • Technical Claims Officer

    7 months ago

    Sydney Central Business District, Australia HAYS Full time

    Technical claims position within commercial property claims **Your new company** Work for one of the world’s leading and best regarded insurance providers, this role will sit within the major loss team and allow you the opportunity to develop strong relationships with brokers and provide innovative ways to resolve large commercial claims. They have an...

  • Technical Coach

    3 months ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Showcase your commercial claims experience, optimise operational processes and coaching for performance**: - **Partner with Team Leaders and Technical Specialists to develop technical career pathways growing our internal talent**: - **Brisbane, Sydney or Melbourne location**: - **30 June 2025 contract position** We are looking for someone ready for the...

  • Technical and Claims Advocate

    7 months ago

    Sydney, Australia Aon Corporation Full time

    Posting Description: - Flexible/Hybrid working arrangement - Use your experience in commercial claims and knowledge of Financial Lines - Act as the primary contact for a portfolio of client and insurance claims **Technical and Claims Advocate | Sydney** As our Technical and Claims Advocate, you will be responsible for liaising with internal and external...

  • Technical Leader: Injury Liability Claims

    4 months ago

    Sydney, Australia Mars Recruitment Full time

    **THE COMPANY** This is an established, well known and progressive National Insurance Provider. They have a thriving culture, a supportive leadership team, great career progression and trajectory and continuous learning is encouraged and supported. **THE ROLE** Lead the Injury Liability Claims team with your people and technical expertise to foster a...

  • Claims Manager

    1 day ago

    Sydney, Australia Canopius Full time

    The purpose of the Claims Manager is to act in accordance with, drive, and further the aims set out in the claims vision: “_to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market_”, always demonstrating and upholding the Canopius claims...

  • Claims Manager, Brooklyn

    4 months ago

    Sydney, Australia AXA Full time

    **Claims Manager, Brooklyn** Sydney, NSW Our Claims team sets us apart. Our experienced Claims specialists use their expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer...

  • Claims Manager, Brooklyn

    4 months ago

    Sydney, Australia XL Catlin Full time

    **Flexible Work Eligible**: None **DISCOVER your opportunity** **Claims Manager, Brooklyn** Sydney, NSW Our Claims team sets us apart. Our experienced Claims specialists use their expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You...

  • A&h Claims Manager, A&nz

    17 hours ago

    Sydney, Australia Chubb INA Holdings Inc. Full time

    Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. Chubb Australia is currently experiencing a...

  • Claims Manager

    6 months ago

    Sydney, Australia Collar Group Full time

    $150k -$170k + Super - Huge investment in employee professional development & growth - Flexible working arrangements available **About the role** - Oversee and manage a portfolio of claims - Work closely with the team to ensure the best service possible is offered to retain clients - Collaborate with Insurers & Legal representatives on complex issues -...