Head of Technical Claims
2 months ago
**ARPC Position Description**
**Function**:Claims **Classification broadband**:EL2
**Location**:Sydney **Security clearance**:Baseline
**Role Reports to **(role title)**:Chief Claims Officer
**Direct Reports **(role titles)**:Nil
**Purpose of the role **(Why the role exists; how the role contributes to the ARPC’s strategic objectives)
The purpose of this role is to serve as a technical authority in reinsurance claims for terrorism and cyclone risk with
responsibility to ensure compliance with legislation and contract law, provide technical assistance to key stakeholders,
ensure alignment with industry best practice and development/overseeing all aspects of claims leakage/fraud
prevention, detection, and recovery. The role will be a responsible knowledge expert, enhancing the capability of the
Claims team and will be involved in Claims related strategic initiatives as they arise.
**Key Accountabilities** (Key activities, tasks, and outcomes to be achieved)***
Leadership of reinsurance claims practices
Establish and maintain appropriate technical claims reinsurance policies, procedures, and processes.
Establish and maintain working practices which serve to provide assurance that ARPC will routinely comply with
contractual, regulatory, and legislative requirements and obligations.
Identify risks in policy frameworks and working practices and design and implement mitigation strategies.
Provide detailed assistance to stakeholders to promote their compliance with the Act and the ARPC Reinsurance
Agreement
Provide technical support and advice in relation to claims related disputes.
Advisory to ARPC teams for both Cyclone and Terrorism Reinsurance
Support and provide council to the CCO where required.
Serve as the authoritative technical expert on legislative operations, the intersection and interrelation between
legal definitions in contract law and function as the primary internal point of reference for reinsurance claims
related matters.
Provide high level professional guidance and comprehensive technical information to the stakeholders in relation
to reinsurance offered by ARPC.
Development / Overseeing Reinsurance Claims Leakage and Fraud
Detection and Prevention: Develop, implement, and continuously enhance claims leakage and fraud detection
strategies and initiatives to reduce the risk of increased claims costs due to leakage and mitigate fraudulent
claims. Collaborate with cross functional teams to strengthen anti-fraud measures.
Investigation and Analysis: Conduct in -depth analysis of claims data and patterns, as well as internal
benchmarking of insurers, to identify high risk claims and potential fraud. Lead the investigation of suspicious
claims, using advanced tools and techniques where required.
Recovery: For identified frauds liaise with appropriate parties to take action on recovery.
Policy Development: Develop a framework to identify and assess fraud risks. Create and maintain policies and
procedures related to fraud detection reporting and prevention. Ensure compliance with industry regulations and
standards.
Collaboration: Collaborate with claims and underwriting teams as well as other departments to share information
and improve claims leakage and fraud prevention efforts. Partnership with the Commonwealth Fraud Prevention
Centre for a whole of government approach to fraud detection and management working together on fraud
countermeasures and reporting.
Quality Assurance: Ensure the quality and accuracy of claims audit and fraud investigations, maintaining a high
standard of work while adhering to deadlines.
Engagement with internal and external stakeholders
Take a lead role in fostering stakeholder understanding of the relevant legislation for the Cyclone and Terrorism
Reinsurance Pools
***
Provide detailed assistance to stakeholders to promote their compliance with the Act and the ARPC Reinsurance
Agreement.
Represent ARPC at relevant industry forums which may involve presentations, government reports and articles.
Work with Underwriting, particularly the Head of Technical Underwriting, on disputes or retrocession claims
recoveries should they arise
Other
Participate in ARPC Corporate projects as and when opportunities arise.
Champion risk culture values and a strong advocate for good customer outcomes
Promote continuous improvement to ARPC’s products and services having regard to product assessments, IT
solution and business efficiencies.
Identify, communicate, and solve issues within ARPC that arise in the administration of the TCI Act
Draft Board papers on claims matters and present at Board level as required. Develop and maintain a commercial
understanding of the markets in which ARPC operates to contribute to short, medium, and long-term business
planning and development.
Role model ARPC’s Values and Code of Conduct and Capabilities set out in the ARPC’s Capability Framework.
**Working Relationships **(Key stakeholders, clients, customers, suppliers,
-
Head of Claims
1 week ago
Sydney, Australia Hannover Re Full timeHead of Claims We are somewhat different Hannover Re - more than 3,500 employees at locations all over the world. Our strength? Connecting Power: We rely on each other. As a reinsurer, we protect customers in the event of a claim. This requires customised, innovative solutions. Solutions that worked yesterday may be outdated tomorrow. We challenge...
-
Head of Claims
5 months ago
Sydney, Australia HAYS Full timeNewly created Head of Claims position within an established Insurance provider **Your new company** Be part of one of the world's biggest insurance providers! Our client pride themselves on being experts in the industry, with customer service and return clients being at the forefront. They are currently searching for an experienced underwriter to step up...
-
Head of Claims
5 months ago
Sydney, Australia Munich Re Full timeHead of Claims **Company** Munich Re **Location** Sydney, Australia This is an amazing opportunity to join Munich Re Australasia in Sydney and lead our claims team for Australia and New Zealand, reporting directly to the Head of Non-Life. Together with an experienced team of Claims Managers, you will manage the Non-Life claims portfolio and strengthening...
-
Head of Claims
5 months ago
Sydney, Australia ClearView Full timeDue to our Chief of Claims promotion to Group Executive, Operations - we're looking for our next Head of Claims! As the visionary leader of our claims team, you'll be instrumental in shaping our operational vision to align with ClearView's future growth and transformation strategy. Your track record of leading high performing claims teams (3-5 direct...
-
Head of Claims
5 months ago
North Sydney, Australia Gallagher Full timeAbout Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...
-
Technical Lead
1 month ago
Sydney, New South Wales, Australia Succession Partners Full timeJob Title: Technical LeadWe are seeking a highly skilled Technical Lead to join our team at Succession Partners. As a Technical Lead, you will be responsible for managing complex Liability claims and providing strategic advice on Liability claims.Key Responsibilities:Develop and implement claims handling strategies in collaboration with the Head of...
-
Claims Technical Specialist Retail
5 months ago
Sydney, Australia TAL Full time**Company Description** From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great...
-
Head of Property Claims
7 months ago
Sydney, Australia Ensure Recruitment Full timeExperience in leading large claims operations - Strong claims experience (ideally in Property or Motor) - Genuine career opportunity with future advancement options My client is a household name and leading brand in the insurance market within Australia. The position of Head of Property Claims will see you responsible for: - **Leading multiple teams in...
-
Technical Claims Coach
3 weeks ago
Sydney, New South Wales, Australia Suncorp Group Full timeJob Title: Technical Claims CoachWe are seeking a highly experienced Technical Claims Coach to join our team at Suncorp Group. As a Technical Claims Coach, you will play a key role in developing the technical skills of our claims officers and ensuring they have the necessary expertise to manage complex claims environments.Key Responsibilities:Develop and...
-
Technical Claims Specialist
2 months ago
Sydney, New South Wales, Australia NTI Full timeAbout the RoleThe opportunity to excel in a dynamic and innovative claims management environment has arisen at NTI, a market leader in the specialist insurance industry.As a Technical Claims Specialist, you will be part of a small team of Claims Technical Leads from across Australia, working closely with the Technical Claims Manager to implement a proactive...
-
Assistant Head of Claims
5 months ago
Sydney, Australia Kennedy Reid Full time**The company**: Join a specialist underwriting agency who are leaders within the accident, medical and travel space. My client has repeatedly won multiple awards. They are a well-established company and have covered Australians in over 200 countries. **The role**: - Daily management of running a team of 9, working closely with the head of claims -...
-
Claims Technical Specialist
3 weeks ago
Sydney, New South Wales, Australia Suncorp Group Full timeJob Title: Claims Technical SpecialistWe are seeking an experienced Claims Technical Specialist to join our specialty lines claims team. As a key member of our team, you will partner with National Managers to drive portfolio health, complex claim strategy, and decision-making.About the RoleProvide technical decision-making for specialty claims teams across...
-
Claims Technical Specialist
2 weeks ago
Sydney, New South Wales, Australia Suncorp Group Full timeJob Title: Claims Technical SpecialistWe are seeking an experienced Claims Technical Specialist to join our specialty lines claims team. As a key member of our team, you will partner with National Managers to drive portfolio health, complex claim strategy, and decision-making.About the RoleProvide technical decision-making for specialty claims teams across...
-
Technical Claims Advisor
2 weeks ago
Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full timeAbout the RoleThe Technical Claims Advisor will provide technical claims management advice and collaborate with other specialists to ensure prompt and compliant claims finalization procedures are monitored and adhered to.Key ResponsibilitiesWork with other Technical Specialists and managers to ensure effective claims management and advocate for the use of...
-
Technical Claims Specialist
3 weeks ago
Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full timeTechnical Claims Specialist – Personal Injury | SydneyWe're seeking a skilled Technical Claims Specialist to join our team in Sydney. As a key member of our Personal Injury team, you'll play a critical role in providing technical claims management advice and collaborative consultation to ensure prompt and compliant claims finalisation procedures are...
-
Claims Technical Specialist
2 weeks ago
Sydney, New South Wales, Australia NTI Full timeJob OpportunityNTI is seeking a highly skilled Claims Technical Specialist to join our team. As a key member of our Claims team, you will play a critical role in implementing a proactive claims management process that sets us apart from our competitors.Key ResponsibilitiesManage a complex claims portfolio with expertise and precisionDevelop and maintain...
-
Claims Technical Specialist
4 weeks ago
Sydney, New South Wales, Australia Vero Insurance Full timeJoin Vero Insurance Take the next step in your career with Vero Insurance. Position: Technical Advisor Location: Flexible Employment Type: Permanent Full Time Industry: Insurance Role Overview The Technical Advisor will play a pivotal role in providing expert technical support to Claims Advisors, enhancing proactive claims management strategies. You will...
-
Technical and Claims Advocate
1 month ago
Sydney, New South Wales, Australia Aon Full timeJob Title: Technical and Claims AdvocateAt Aon, we are seeking a highly skilled Technical and Claims Advocate to join our team. As a key member of our Financial Services Group, you will be responsible for managing a portfolio of client and insurance claims, ensuring they are handled efficiently and effectively.Key Responsibilities:Manage a portfolio of...
-
Technical Claims Specialist
4 weeks ago
Sydney, Australia QBE Insurance Group Limited Full timeTechnical Claims Specialist **Primary Details** Time Type: Full time Worker Type: Employee Providing delivery of superior technical claims service **Technical Claims Specialist** - **Permanent Full Time - Parramatta location**: - **Hybrid role - 2 days in office, 3 working from home.**: - **18-weeks equal gender parental leave (with super)** **The...
-
Claims Manager
4 weeks ago
Sydney, New South Wales, Australia Succession Partners Full timeClaims Manager Job DescriptionSuccession Partners is seeking an experienced Claims Manager to join their dynamic Commercial Agile Insurtech team. Reporting to the Head of Claims, this role involves coaching, managing individual performance, and building strong relationships with brokers and suppliers.Key Responsibilities:Lead the claims team to meet...