Community Manager

3 weeks ago

Sydney, Australia SafetyCulture Full time

**Community Manager**:

- Sydney- Customer Support - Customer Support /- Full-time Permanent /- Hybrid- SafetyCulture is a customer and product-led SAAS company on a mission to help working teams improve every day. Our technology platform empowers front-line workers with a voice and provides leaders with the visibility needed to make informed decisions regarding safety, quality, and continuous improvement.

As our Community Manager, you'll play a central role in transforming our online community into a dynamic hub for thought leadership in workplace operations. Reporting to our Senior Manager for Knowledge and Community, and collaborating closely with the Marketing, Product, and Customer Success, including supporting programs to enhance customer engagement including our managed customer base. You'll strategize and execute initiatives to drive brand awareness, engagement, and growth within our community. You'll be a key player in crafting compelling narratives and messaging that resonate with our users and contribute to the success of our brand portfolio.

**How you'll spend your time**:
- Strategize and execute initiatives to drive community growth and engagement, including product launches, user engagement campaigns, advocacy programs, and collaborating with Customer Success to support customer engagement programs.
- Collaborate with product, marketing, and go-to-market teams to drive continued growth, adoption, and engagement of our product portfolio within the community, including facilitating engagement between partners and customers involved in building apps in the SafetyCulture platform.
- Empower customers to find answers to their questions about SafetyCulture themselves, using the community as one of those channels. Align with Customer Success strategies to improve self-service and customer engagement.
- Craft compelling messaging and content that resonates with our users and differentiates our products in the market.
- Analyze market and customer feedback to shape product strategy and roadmap planning.
- Drive cross-functional alignment to our overall product roadmap and addressable markets.

**About you**:
- 2-3 years of experience in community management, with a proven track record of executing successful community growth and engagement strategies.
- Excellent stakeholder management skills, with the ability to build strong cross-functional relationships and align teams toward common goals.
- Skilled communicator with a knack for crafting engaging content and fostering meaningful conversations within online communities, driving user engagement and participation.
- Highly organized and detail-oriented, with experience managing cross-functional projects and programs.
- Thrive in a fast-paced environment, balancing multiple projects without losing focus.
- Resourceful and committed to advocating for our customers, with a growth mindset and a passion for problem-solving as part of a team.

**At SafetyCulture, we care about people and growing the team. Here’s a few ways we’re acting on our values**:
- Equity with high growth potential, and a competitive salary
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
- Access to professional and personal training and development opportunities
- Hackathons, Workshops, Lunch & Learns
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies

**Office Benefits**:
- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt global offsite
- On-site gym, table tennis, board games, books library, and pet-friendly offices

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