El 1 - Assistant Director Information Access Unit
5 months ago
$108,195 - $122,044 (plus Super)
- Melbourne CBD - VIC
**The Role**
The Defence Information Access Unit (IAU) is seeking an energetic and contemporary people leader to support people seeking information from Defence. The IAU Assistant Director (AD) is a dynamic role that works with considerable independence and is accountable to perform and achieve very complex customer service delivery and management work within an integrated workforce. The IAU AD requires an in-depth knowledge of and compliance with legislative frameworks, government decision-making and Defence’s mission and policy requirements.
Exercising sound decision-making and judgement, you will provide expert policy advice. Utilising your in-depth knowledge of the customer service function, you will be responsible for the development, implementation, compliance and review of policies and procedures within the work area. You will coordinate sensitive projects for very complex work that has strategic, political or operational significance, engaging in complex problem solving and issues management.
Managing multiple teams across different geographical locations, you will plan, lead and manage human and physical resources and exercise the associated people and financial responsibilities to achieve business outcomes. You will develop and implement work plans, set performance indicators, and review individual, team and business performance, focusing on identifying opportunities for building team capability and continuous improvement.
You will set work that aligns with the strategic objectives of the IAU and communicate expected outcomes across the wider team. As the IAU AD you will actively manage key stakeholder relationships and be required to identify relevant stakeholders’ expectations and concerns to develop and communicate methodologies and practices that will achieve outcomes.
You will be accountable to contribute towards ongoing self-improvement and professional development of your work area. This position has people management responsibility and you will be required to exercise people management skills and knowledge to lead a high performing and cohesive team.
This role will suit you if:
- You are passionate about creating high performing teams and driving continuous improvement.
- You enjoy positive and challenging aspects of customer engagement and have a high level of emotional intelligence.
- You enjoy making things happen and are not daunted by the unknown, enjoy a challenge and see these as learning opportunities.
- You have the ability to adapt to change in a positive and flexible manner.
**About our Team**
The Royal Commission into Defence and Veteran Suicide recommended Defence establish a single access point for people seeking information from Defence. The IAU works in close collaboration with the Customer Service Network (CSN) to provide services to Australian Defence Force members, ex-members, families and representatives across Australia.
The IAU is responsible for receiving and managing all requests made to Defence. This includes converting physical records to virtual records in response to customer requests. Staff in the IAU case manage customers with complex needs to ensure they are assisted in a trauma informed manner to access their information.
To be successful you will demonstrate the following characteristics:
- Experienced in building teams and developing individuals, you are comfortable providing coaching and mentoring your team.
- The ability to plan, lead, and manage resources across multiple teams and achieve strategic outcomes. Effective people management skills are essential.
- Genuine interest in providing the customer with a positive and professional streamlined experience.
- You thrive in a fast paced environment where you’re given latitude to manage multiple tasks that also require prioritisation.
- You are able to undertake complex problem solving and issues management whilst juggling competing demands and under pressure.
- Experience with stakeholder management you are comfortable engaging and collaborating with a variety of stakeholders while building and maintaining strong interpersonal relationships.
- A positive and inclusive approach to working as part of a geographically dispersed team in a large and complex organisation.
- Excellent written and verbal communication skills.
-
El 1 - Production Manager
1 month ago
Melbourne City Centre, Australia Australian Government Full time$115,899 - $130,733 + up to 15.4% Superannuation - Melbourne CBD - VIC **The Role** The EL 1 Production Manager works within the Aeronautical Information Service - Air Force team providing leadership, direction and guidance to staff who provide an Aeronautical Information Service (AIS). In the execution of their responsibilities, the Production Manager...
-
El 1 - Assistant Director, Media and Information
5 months ago
Melbourne, Australia Federal Court of Australia Full time**Position Overview** The Assistant Director, Media and Information is a national Corporate Services role, providing professional media support for the Federal Court of Australia, the National Native Title Tribunal, Australian Competition Tribunal, the Copyright Tribunal of Australia, and the Defence Force Discipline Appeals Tribunal. The position reports to...
-
El 1 - Assistant Director
5 months ago
Melbourne City Centre, Australia Australian Government Full time$115,899 - $130,733 + up to 15.4% superannuation - Melbourne CBD - VIC **The Role** As an EL1 Assistant Director within the Financial Accounting and Assets Directorates you will be accountable for the following: - Managing and leading a team including providing clear and consistent communication, setting clear performance and behavioural standards,...
-
El 1 - Assistant Director - Information Accounting
5 months ago
Melbourne City Centre, Australia Australian Government Department of Defence Full time$111,441 - $125,705 (plus Super) - Melbourne CBD - VIC **The Role** This is an opportunity for finance and data governance professionals with strong accounting and data management capabilities to work within a small multi-disciplined team of professionals, supporting finance business stakeholders during a period of major system and organisational change....
-
El 2 - Ict Capability Analyst
5 months ago
Melbourne City Centre, Australia Australian Government Full time$134,567 - $161,521 (plus Super and BDCP) - Melbourne CBD - VIC; Reid - ACT **The Role** Digital Capability Division (DCD) within the newly established Defence Digital Group (DDG) is seeking to recruit multiple EL 2 - ICT Capability Analysts within the Defence ICT environment. Your leadership, innovation and research skills are required to strengthen...
-
Bartender - El Camino Cantina Fitzroy
4 weeks ago
Melbourne, Victoria, Australia El Camino Cantina Full timeAbout El Camino CantinaWe are a vibrant and dynamic Tex-Mex dining experience, part of the Pacific Concepts family. Our brand is known for delivering an irresistible experience with a unique opportunity for longer-term career moves and diverse culinary exploration.Job OpportunityWe are seeking a guest-centric individual to join our team as a casual Bartender...
-
El 1 Assistant Director Governance and Assurance
5 months ago
Melbourne, Australia Comcare Full time**Overview of the Team and role** The Governance, Assurance and Secretariat unit works under the Finance and Assurance team of Corporate Group. The unit supports Comcare through: - Providing secretariat services for the Audit and Risk Committee, Operations Committee and Performance, Compliance and Engagement Committee. - Providing frameworks and support...
-
El 1 - Assistant Director, People and Culture
5 months ago
Melbourne, Australia Federal Court of Australia Full time**Position Overview** The Assistant Director, People and Culture is responsible for assisting the Director, People and Culture to deliver a broad range of human resource strategies, services, information and advice in accordance with relevant Commonwealth legislative and policy requirements. The Assistant Director will be join the People & Culture...
-
Hospitality Professional
2 weeks ago
Melbourne, Victoria, Australia El Camino Cantina Full timeAbout the RoleWe are seeking a passionate and friendly individual to join our team at El Camino Cantina Fitzroy as a casual Waitstaff.About the BrandEl Camino Cantina, part of the Pacific Concepts family, delivers an irresistible Tex-Mex dining experience with a unique opportunity for longer-term career moves around the business and the exploration of...
-
El 1 - Engineering Professional Manager
5 months ago
Melbourne City Centre, Australia Australian Government Full time$115,899 - $130,733 + 15% BDCP + up to 15.4% Superannuation - Melbourne CBD - VIC, Russell - ACT **The Role** Secure your next role with us at Defence as an APS employee for generous employment benefits including professional learning opportunities. Land Command, Control, Communications & Computer Systems (LC4S) Branch is seeking highly motivated and...
-
El 1 - Logistics Manager
5 months ago
Melbourne City Centre, Australia Australian Government Department of Defence Full time$108,195 - $122,044 (plus Super) - Melbourne CBD - VIC or Canberra - ACT **The Role** Manage a small team delivering Business Intelligence tools, Web Applications and managing the business aspects of Logistics Systems for Logistics Operations Branch. **About our Team** The Capability Support Planning Branch reports to the Director General Logistics...
-
Melbourne, Victoria, Australia El Camino Cantina Full timeWe are seeking a passionate and skilled Bartender to join our team at El Camino Cantina Fitzroy. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and providing top-notch service.About the RoleAs a Bartender at El Camino Cantina, you will be part of a dynamic and fast-paced environment where you...
-
Hospitality Professional
3 weeks ago
Melbourne, Victoria, Australia El Camino Cantina Full timeWe are seeking a skilled and enthusiastic Waitstaff to join our team at El Camino Cantina Fitzroy. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and contributing to the success of our restaurant.About the RoleThis is a casual opportunity for a motivated and hard-working individual to join our...
-
Bartender - El Camino Cantina Fitzroy
1 month ago
Melbourne, Victoria, Australia El Camino Cantina Full timeAbout El Camino CantinaWe are a vibrant and dynamic Tex-Mex dining experience, part of the Pacific Concepts family. We deliver an irresistible experience with a unique opportunity for longer-term career moves around the business and the exploration of diverse culinary experiences.What We OfferCompetitive remuneration and bonus incentivesTraining,...
-
Waitstaff - El Camino Cantina Fitzroy
1 month ago
Melbourne, Victoria, Australia El Camino Cantina Full timeAbout El Camino CantinaWe're a vibrant and dynamic Tex-Mex dining experience, part of the Pacific Concepts family. Our mission is to deliver an unforgettable experience for our guests, with a unique opportunity for longer-term career moves and exploration of diverse culinary experiences.What We OfferCompetitive remuneration and bonus incentivesTraining and...
-
El 1 - Business Intelligence Manager
5 months ago
Melbourne City Centre, Australia Australian Government Full time$111,441 - $125,705 (plus Super) - Melbourne CBD - VIC **The Role** Within the Business Analysis function, an EL1 Business Intelligence Manager is accountable under broad direction to perform and achieve complex to very complex business intelligence work within an integrated workforce. They will require an in-depth knowledge of and compliance with...
-
Waitstaff - El Camino Cantina Fitzroy
3 weeks ago
Melbourne, Victoria, Australia El Camino Cantina Full timeAbout El Camino CantinaWe're a vibrant and dynamic Tex-Mex dining experience, part of the Pacific Concepts family. Our mission is to deliver an unforgettable experience for our guests, with a unique opportunity for longer-term career moves and exploration of diverse culinary experiences.What We OfferCompetitive Remuneration & Bonus IncentivesTraining,...
-
Aeronautical Information Service Manager
1 month ago
Melbourne, Victoria, Australia APS Full timeAbout the RoleThe EL 1 Production Manager plays a critical leadership role within the Aeronautical Information Service - Air Force team, providing direction and guidance to staff who deliver aeronautical information to the Australian Defence Force (ADF).As a key member of the team, the Production Manager ensures the timely and accurate delivery of...
-
Melbourne, Victoria, Australia El Camino Cantina Full timeAbout the RoleWe are seeking a passionate and energetic individual to join our team at El Camino Cantina as a casual Waitstaff. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and contributing to the success of our restaurant.Key ResponsibilitiesProvide outstanding service to guests, ensuring...
-
El 1 - Assistant Director Zone Operations and
2 months ago
Melbourne, Australia Australian Government Full time$115,899 - $130,733 + up to 15.4% superannuation - Bandiana - VIC, Canberra - ACT, Hobart - TAS, Melbourne CBD - VIC **The Role** The opportunity is to fill one Assistant Director - Zone Operations and Coordination role on a full-time, ongoing basis in the Melbourne CBD. A merit pool will be established and may be used to fill vacancies across the Zone in...