Customer Engagement Manager

1 week ago

Southbank, Victoria, Australia Mirvac Full time
Mirvac is an Australian property group with a clearly defined purpose to 'reimagine urban life'. For over 50 years, we've dedicated ourselves to shaping Australia's urban landscape.

Our evolution has been significant, growing from a small joint venture to a thriving ASX-listed property group that leads the way in sustainability, innovation, safety and placemaking.


At Mirvac, we know that it's our people, their passion and expertise and the exceptional experiences we create for our audience, that defines us.

Our opportunity

We have an exciting opportunity for a Customer Engagement Manager to join our Team.

You will be responsible for developing and implementing strategies to engage and retain customers for the Mirvac Group, as well as creating programs to enhance the overall Mirvac customer experience.

You will work closely with cross-functional teams, including marketing, sales and customer functions, to ensure that customer needs are met across the business.


Your duties include but are not limited to:
Collaborate with Group customer and brand, research, and digital teams to deliver customer and business outcomes, including:
Curation of a new Mirvac customer listening group.
Creation of a Mirvac Group loyalty program.

Collaborate with Divisions to develop and support the implementation of best practice customer engagement, retention, and growth strategies across the Group.

Mirvac Customer Day & Internal recognition initiatives.

Lead and deliver key stakeholder programs in collaboration with Divisions including executive dinners, customer VIP experiences, creation of customer partnership opportunities.

Research, design and implement new Customer focused engagement programs across the Group
Work with the broader Group Customer & Brand team to collaborate on Mirvac customer growth and retainment initiatives.
Develop strategic partnerships to drive Mirvac customer engagement - build and manage relationships and partnerships agreements including establishing agency.
Manage Group level customer delivery networks (such as tech supplier partnerships in coordination with Digital team).
Measuring the success of Mirvac customer programs including setting goals, tracking metrics and analysing data to measure effectiveness.
Collaborate with Divisions to identify and segment key customer groups and defining the customer value proposition
Champion the needs and expectations of Mirvac customers through their journey to enable an exceptional experience with Mirvac end-to-end.
Identify and build Group wide mutually beneficial strategic relationships with partner and tenant organizations in collaboration with Divisions. Enable the co-creation of exceptional experiences (B-B and B-C).

Develop in collaboration with Divisions a consistent framework for how we use CRM across the Group, looking to identify and enhance opportunities for deeper customer profiling, cross divisional connections, and insights.

Your point of difference


You will have tertiary qualifications in Business, Customer, Marketing, Social Sciences or equivalent with extensive experience in leading customer experience delivery.


Demonstrated experience in marketing, innovation, building effective relationships, project delivery that involved collaboration and translating brand insights into actionable strategies is highly regarded.


An ability to work in a fast paced environment where you remain results and outcome driven whilst having the ability to communicate and collaborate effectively with stakeholder is desirable.

You will have strategic thinking, leadership, influencing and people management skills with commercial acumen and marketing fluency.


Finally, you will have strong communication, interpersonal skills with an ability to prioritise tasks and meet tight timeframes without compromising accuracy.

What sets us apart
Mirvac's team is our most valuable asset, and we invest in our people accordingly. A huge part of this is creating a positive workplace environment, where people are respected, encouraged and rewarded.


We're proud to have built a culture of inclusivity, innovation and collaboration, becoming a place where people genuinely want to work.

We feel fortunate to have so many talented, purpose-driven individuals on our team and our distinctive employee benefits highlight one of the ways we show our appreciation covering Lifestyle, Wellbeing, Community and Learning & Development - and with employee engagement exceeding 90%, it seems this appreciation goes both ways.

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