Service Account Manager

2 weeks ago

Mulgrave, Australia Johnson Controls Full time

**Job Details**

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So, let’s talk today.

**Job Details**

Johnson Controls Australia leverages our building technology portfolio, along with decades of building technology experience, to deliver comprehensive and best in class, security solutions tailored to the unique needs of our customers.

**The Role**

To support our ambitious business growth strategy within Service, we are looking for an experienced Service Account Manager (Security) to join our Service Team.

Reporting to the Service Branch Manager, you will be responsible for managing the Security Service team in delivering existing Security System maintenance programs, which may include:
- High Security Intrusion Alarm systems
- Commercial Intrusion Alarm systems
- Electronic Access Control
- CCTV
- Intercom
- Duress systems
- Quoting small rectification works
- Managing small upgrades and fit outs

**Your key responsibilities will include but will not be limited to**:

- Leading a team of experienced Security Service technicians
- Driving a ‘Customer Focus’ management culture
- Ensuring a safe working culture
- Overseeing the scheduling and ensuring the delivering of preventative maintenance activities
- Management of small/medium installation commercial projects
- Supporting the Service Branch with quoting processes
- Liaising with subcontractors & PM’s during the commissioning of projects
- Assisting the commercial projects team with new and existing works
- Ensuring the completion of supporting documentation in full and on time
- Ensuring compliance with Security License requirements (as required by State requirements) for your team.
- Where applicable - ensuring all clearances and accreditations are current and supporting documentation provided in order to fulfil your role.

**Qualifications & Experience Requirements**
- 5 years’ experience within the Electronic Security industry
- Tertiary Qualifications preferred: Electrical or Electronics or equivalent Engineering.
- Advanced Microsoft Skills
- Have a minimum of 2 years’ experience in a similar Electronic Security leadership role.
- Experience in working cohesively within a team environment to deliver maintenance scheduling programmes, rostering of technicians and internal administrative documentation in a timely manner.
- Experience across security control systems such as C-Cure, Gallagher EACS, Gallagher High Security Systems (Type1A and Class 5) & Lenel is essential - certifications preferred.
- Experience across CCTV, NVRs, DVRs, LAN/WAN devices such as American Dynamics, Exacqvision, Genetec and Milestone are preferred.
- Must be an Australian resident, who holds a valid driving licence, ACMA Cable Licence, Security licence and Building Industry Induction card.
- If operating within Defence or Government verticals, an AGSVA Australian Government Security Clearance (NV1 minimum) or the ability to obtain this clearance is essential.
- Strong network systems experience, routing, IP addressing, VLANS and PC related skills.
- Strong installation and commissioning ethic
- Acting with urgency and consistently delivering excellent Customer service with a ‘can do’ attitude.
- Demonstrate excellent written and verbal communication skills with the ability to work on their own within a team.

**Culture**:
Across our 12 branches in Australia, our employees enjoy working within JCI because there is a supportive diverse culture, with a highly skilled workforce, accessibility to world class leading products with opportunities for individual growth and progression.

**Benefits**:

- Competitive remuneration package
- Opportunity to grow your professional career with external and internal courses.
- Training and development opportunities available
- Work/life balance is a key focus.
- Paid Volunteer program
- Employee Referral program
- Apprentice program

**_JCI’s Diversity & Inclusion _**
- Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands._

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