Service Manager

4 weeks ago


Mulgrave, Australia ALSCO PTY LIMITED Full time

**The Company**:
27 branches. 48,000 satisfied clients. Alsco has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963. The Alsco group consists of: Alsco, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.

**Why You Should Join Us**:

- Highly Competitive Salary and generous bonus structure - OTE $160K per annum by performance + Company Car
- Permanent, full-time position - Job security working for an internationally recognised and a market leader in AU for 60+ years. COVID Proof and essential service during COVID time
- Leading a large Service team and contributing to Financial and Strategic Planning with full leadership support - bringing your career to next level
- Career development opportunities within Alsco Group
- Leadership coaching and training program
- Big platform with 27 branches across the country

**About the Role**:
Working in partnership with the Sales, Production and Finance teams, the Service Manager is responsible for ensuring our customers receive an exceptional level of service, every day.

Leading a large, dedicated Service team of professionals from Coordinators in the office, Account Managers, Transport Manager and Drivers who are on the road, the Service Manager is truly the person that “binds it all together”.

Reporting to the Branch General Manager you will be critical to the financial success and growth of our business. This is a busy, and at times hands on role where you can make a significant difference as part of the senior leadership team of the Branch.

We are looking for a person who leads their team by empowering them to make the right decisions for our customers, whilst ensuring that the commercial needs of the business are achieved.

**Key Skills and Experience we are looking for**:

- 5+ years' of customer service and strong people management experienced is mandatory.
- Tertiary qualifications (including TAFE) in business management or a related discipline (or equivalent business experience)
- Valid Driver’s Licence is mandatory.
- Understanding of fleet management is desirable.
- Intermediate to Advanced level MS Office skills, including Excel

If you are a detailed orientated leader who likes to meet high customer standards and achieve strategic goals, then we look forward to meeting you.

As part of our recruitment process you will be required to complete pre-employment screening which includes reference checking and health screening that involves drug and alcohol testing. Proof of Your Right to Live and Work in Australia must be presented at interview stage.

Alsco is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, and other legally protected characteristics.



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