Customer Service Team Lead
1 month ago
The Role
Covetrus is a global animal health technology and services company dedicated to advancing the world of veterinary medicine. The Provet team is part of Covetrus as the premier leading veterinary distributor in Australasia and has a long history of innovation, continuous improvement, and excellence in customer service to our vet and veterinary practice clients.
As the Customer Service Team Lead, you will play an integral role in leading the day-to-day operation of the customer service teams based in NSW and will coordinate daily workflows, rosters and act as an escalation point for customer, system and team queries. Reporting to the Regional Customer Service Manager, you will support in implementing key initiatives, promotions, and policies to ensure continuous improvement is achieved.
Note - some interstate travel is required.
Your primary responsibilities will include:
- Managing the day-to-day customer service team workflows to ensure high service levels are maintained.
- Acting as an escalation point to answer queries and provide advice.
- Hands on customer service support to provide quick resolution of issues and questions during peak periods.
- Monitoring team performance and supporting periodic employee reviews, providing feedback to the Regional Customer Service Manager.
- In consultation with the Regional Customer Service Manager, support and work closely with new hires, providing training and support.
- In consultation with the Regional Customer Service Manager, support the ongoing training and learning initiatives for the customer service team to enhance capability, and create career and development pathways.
- In consultation with the Regional Customer Service Manager, create and implement local incentives to engage and motivate the team.
- Analysing data and presenting information regarding customer contact and interactions to identify improvement opportunities.
About You
To be successful you will have;
- Animal Health, Veterinary Practice experience or Animal Health knowledge and training is highly desirable.
- Demonstrated experience leading a customer service team and contributing to team and personal development goals.
- An understanding of sales and internal/external supply chain principles, processes and systems relating to order management, transportation and warehousing.
- Strong teamwork with a high work ethic and ability to collaborate with broader internal teams.
- Flexible and adaptable to change and working with new processes.
Why Join Us?
Covetrus team members participate in a fantastic benefits program, giving them access to huge savings on animal health products (including exclusive food brands, enrichment products etc.), annual birthday leave, annual volunteer days and free counselling services via our Employee Assistance program.
- Covetrus is an equal _
- opportunity/affirmative_
- action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law._
-
Customer Service
1 week ago
Sydney, New South Wales, Australia Lead Group Consultancy Full timeProvide excellent customer service and manage customer inquiries Manage customer orders and ensure timely delivery of goods Communicate with internal departments to resolve customer issuesThe Company:My client is a leading supplier of raw materials and ingredients to the food and beverage industry in Australia and New Zealand. They currently seek a highly...
-
Customer Service Manager
1 month ago
Sydney, Australia Lead Group Full timeThe CompanyMy Client, is a manufacturer, with over 35 years of industry experience in industrial hose and fittings. Due to continuous growth rooted in service excellence, proactive business approaches, and the creation of positive work environments, they now require the assistance of a Team Lead for their customer service team in SYD. The RoleBased in...
-
Customer Service Manager
3 weeks ago
Sydney, Australia Lead Group Full timeThe CompanyMy Client, is a manufacturer, with over 35 years of industry experience in industrial hose and fittings. Due to continuous growth rooted in service excellence, proactive business approaches, and the creation of positive work environments, they now require the assistance of a Team Lead for their customer service team in SYD. The RoleBased in...
-
Customer Service Manager
2 weeks ago
Sydney, Australia Lead Group Consultancy Full timeOnsite gym - Free onsite parking - Well known & large manufacturer **The Company** My Client, is a manufacturer, with over 35 years of industry experience in industrial hose and fittings. Due to continuous growth rooted in service excellence, proactive business approaches, and the creation of positive work environments, they now require the assistance of a...
-
Service Delivery Lead
2 weeks ago
Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full timeService Delivery Lead Grade 9/10 role 6 months opportunity with potential for extension or conversion to ongoing Starting salary of $116,211 base + 10.5% super and flexible working arrangements Reporting to: Principal Product Owner Immediate Start within Revenue DigitalDo you want to...Work in a supportive and collaborative Squad in Revenue NSWWe have an...
-
Director Operations
3 weeks ago
Sydney, Australia NSW Government -Department of Customer Service Full timeMake a practical difference to NSW small businesses! - Exciting Ongoing employment opportunity - Total remuneration range: $225,740 - $249,843 commensurate with experience - Based in Parramatta **About the role** - Are you looking for an opportunity to be part of an organisation driven to help small businesses succeed and ensuring they have a voice to be...
-
Team Leader, Dispute Services
3 weeks ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Team Leader, Dispute Services Grade 7/8** The NSW Personal Injury Commission is looking for a Team Leader, Dispute Services to join our team! - Temporary Team Leader role up to 30 June 2024 - Clerk grade 7/8, salary range: $101,947 - $112,849 base per annum plus superannuation - Based in state of the art offices Oxford Street, Darlinghurst, hybrid working...
-
Customer Service Team Lead
2 weeks ago
Sydney, New South Wales, Australia Covetrus Full timeThe RoleCovetrus is a global animal health technology and services company dedicated to advancing the world of veterinary medicine. The Provet team is part of Covetrus as the premier leading veterinary distributor in Australasia and has a long history of innovation, continuous improvement, and excellence in customer service to our vet and veterinary practice...
-
Customer Service Team Lead
4 weeks ago
Sydney, Australia Mayday Recruitment Full timeMascot offices with free on-site parking & gym - close to transport - $90-$100k + Super - Lead an established Customer Service team of 15 Join a global leader in a Customer Service Team Lead role. Our client is looking for a great leader to join their team! **The role overview**: - **Location**:Based in stunning corporate offices in Mascot with free...
-
Customer Service Team Lead
2 weeks ago
Sydney, New South Wales, Australia Mayday Recruitment Full timeMascot offices with free on-site parking & gym - close to transport- $90-$100k + Super Lead an established Customer Service team of 15Join a global leader in a Customer Service Team Lead role. Our client is looking for a great leader to join their teamThe role overview:- Location:Based in stunning corporate offices in Mascot with free onsite parking & gym -...
-
customer service team lead
2 weeks ago
Sydney, New South Wales, Australia Optimal Recruitment Full timeCall Centre & Customer Service Team Leader Sydney Permanent / Full Time 6/5/2024 Permanent Full-Time Role Based in Warriewood with parking on site Excellent salary package $116,500 including bonus + Super Our client is ASX listed and a leading distributor of audio-visual solutions for all types of installation projects in Australia and New...
-
Customer Service Team Lead
3 days ago
Sydney, Australia Montu Full timeJob DescriptionLeafio is committed to delivering exceptional customer experiences in the healthcare space. We are seeking a Customer Service Team Lead who will play a crucial role in leading our customer support team, optimizing processes, and building strong customer relationships.Key Responsibilities:Team Leadership:Build and lead a high-performing team by...
-
Principal Strategy Lead
4 weeks ago
Sydney, Australia NSW Department of Customer Service Full time**Principal Strategy Lead - Temporary up to 12 months** **Flexible location - role can be based in Sydney / Bathurst / Gosford / Tweed Heads** **Hybrid working options available and all flexible working arrangements considered including part-time, part-year and job-share** An exciting temporary opportunity has arisen for a Principal Strategy Lead to join...
-
Customer Service Team Lead
4 weeks ago
North Sydney, Australia Shift Full time**Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...
-
Customer Service Team Lead
4 weeks ago
North Sydney, Australia Shift Full time**Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...
-
Principal Strategy Lead
1 week ago
Sydney, New South Wales, Australia NSW Department of Customer Service Full time**Principal Strategy Lead Temporary up to 12 months**Flexible location role can be based in Sydney / Bathurst / Gosford / Tweed HeadsHybrid working options available and all flexible working arrangements considered including part-time, part-year and job-shareAn exciting temporary opportunity has arisen for a Principal Strategy Lead to join the NSW Telco...
-
Customer Service Team Lead
2 weeks ago
North Sydney Council, Australia Afterpay Full timeCompany Description:At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and are core to our communities. That's why our business expertise, focus on relationships, and...
-
Customer Service Coordinator
1 week ago
Sydney, New South Wales, Australia Universal Business Team Full timeThe CompanyTechware is a reputable family business who renowned for their innovative and trusted range of safety equipment across Australia. Their extensive range of products are widely recognised as ground-breaking, comprehensive and of the highest quality. Their collaborative close-knit team of customer service expert's are dedicated to delivering...
-
Team Leader
2 weeks ago
Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time**Team Leader (Coordinator) Continuous Improvement. Ongoing role. Locations are flexible across NSW with hybrid working.**An exciting opportunity has arisen for a Team Leader (Coordinator) Continuous Improvement to join the Optimisation team Fines and Debt within Revenue NSW.You will lead a team by providing information and advice to assist in strategic...
-
Customer Service/inventory Coordinator
3 months ago
Sydney, Australia Universal Business Team Full timeThe Company At Upac, they champion innovation, reliability, and sustainability in packaging solutions for businesses across Australia. Their reputation as a leading supplier has developed through many years of providing packaging to various industries, notably the food manufacturing and ice industries. Experience Required - Experience in purchasing and...
