Loan Accounts Officer

5 months ago


Eight Mile Plains, Australia Nixil Full time

**Work options**:
Office Hours - Mon to Fri (8.30am - 5.00pm non-negotiable)

We are seeking an enthusiastic, proactive and result driven Loan Accounts Officer to join an in-house Collections team.

Reporting to the Loan Accounts Manager, you will be responsible for reviewing each account to determine the best way to approach the client with a view to collect monies in a timely manner to maximise cash flow.

**Responsibilities will include but not limited to the following**:

- Communicate with customers to maximise the collection of outstanding debt.
- Understand how daily activities affect Aged Debt values.
- Be able to identify, escalate and assist in resolving debt queries and disputes.
- To maintain broker and customer goodwill during the collections process.
- Update Management and Sales Team of emerging problems including uncollectable accounts.
- Comply and adhere to company policies and collection procedures.

**Skills and experience required for this role**:

- Relevant degree qualification is desirable with good academic standing.
- Experience in Collections or Accounts Receivable is beneficial.
- Experience in dealing with Administrators / Liquidators is beneficial.
- Experience in dealing with Disputes and Hardship enquiries is beneficial.
- Ability to liaise with a diverse range of stakeholders.
- Strong communication and negotiation skills with proven ability to overcome obstacle and get results.
- Effective time management and organisational skills, sense of urgency with a high attention to details and level of accuracy.
- Ability to acquire knowledge and skills to successfully maintain collection KPI’s.
- Strong customer service ethic with both internal and external customers/staff.
- Strong literacy and numeracy skills
- Strong interpersonal skills and communications skills.
- Full working rights - Must be an Australian Citizen or Australian Permanent Resident


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