Project Officer, Bookings

3 weeks ago

Darling Harbour, Australia Australian National Maritime Museum Full time

Full-time, Ongoing, APS 5 position
- $80,341 to $87,572 p.a. plus 15.4% superannuation
- Australia’s leading museum located waterside in beautiful Darling Harbour

The Australian National Maritime Museum is seeking an experienced and highly organised Project Officer, Bookings with a strong focus on customer service to join our Learning, Site Activations and Programs teams in this ongoing APS Level 5 position.

As one of Sydney’s most visited museums, the Australian National Maritime Museum shares our national maritime story across Australia and the world, online, onsite and through research, presentations and travelling exhibitions, and provides must-visit museum experiences that delight and inspire.

We connect our visitors with the oceans and waterways that are the heartbeat of who we are. From deep time to modern Australian and beyond, we explore our past, our present and future as an island nation shaped by sea, offering a sustainable and cohesive vision for the future.

The Museum welcomes over 2.5 million local, interstate and international visitors annually, and is supported by a thriving and passionate staff, membership, volunteer and education base. Find out more at sea.museum.

The position works across the Storytelling and Engagement division and is therefore required to liaise closely with staff from multiple teams to ensure accurate, relevant and up-to-date information is provided to customers. There is a close working relationship with the education team during the school term, the public programming team in holiday periods. The position therefore plays a pivotal role in the start-to-end journey of customers participating in organised activities and contributing to efficient workflow and cohesive relationships in the Museum.

**Key Accountabilities**
Under limited direction, this position is responsible for delivering the following functions:

- Manage the booking process for the Storytelling and Engagement division, including oversight of the Customer Relationship Management (CRM) system and customer communication.
- Customer service administration using Salesforce, the Museum’s CRM system, for the Storytelling and Engagement division.
- Liaising closely with the Education and Public Programs teams to co-ordinate bookings for school and vacation care groups during the school term and holidays.
- Negotiate bookings in a multi-disciplinary work environment, meeting the needs of customers, while factoring in commitments of teams at the Museum, and other external stakeholders.
- Management of the invoicing process within the division.
- Communicate with the Information Technology (IT) department to ensure updates and improved workflow in Salesforce and on the Museum’s website.
- Collaborate with staff from other sections of the Museum, including Front-of-House, Venues and Fleet, for events related to school and public programs, and site activations.
- Assist staff across teams in the Storytelling and Engagement division with the preparation of Eventbrite event pages and provide customer information to relevant staff to facilitate program delivery.
- Contribute to the collection of visitor statistics for reporting purposes.

**Selection Criteria**
- Demonstrated experience in the administration of a ticketing and bookings system, including highly developed skills in computing and maintaining accurate records.
- Highly developed communication and liaison skills with an ability to represent the Museum to customers including teachers, community groups, visitors and staff.
- An understanding of school and teacher requirements when enquiring about and booking school excursions.
- Collaborative skills to understand and implement the needs of different teams in the bookings process.
- Experience working within a customer-facing team.

**Qualifications and/or relevant experience required**

**Mandatory**
- A tertiary degree in business or arts administration, or 3-5 years equivalent administrative experience working in a multi-disciplinary work environment.
- Knowledge and experience of a CRM system and experience in customer service.

**Desirable**
- Experience working in a cultural institution.
- Experience using the Salesforce CRM.

  • Project Officer, Bookings

    3 weeks ago

    Darling Harbour, Australia Australian National Maritime Museum Full time

    Full-time, Ongoing, APS 5 position - Attractive employee benefits including 15.4% superannuation - Australia’s leading museum located waterside in beautiful Darling Harbour The Australian National Maritime Museum is seeking an experienced and highly organised Project Officer, Bookings with a strong focus on customer service to join our Learning, Site...

  • Technology Experience Officer

    1 month ago

    Darling Harbour, Australia Australian National Maritime Museum Full time

    Full-time, Ongoing, APS 6 position - Attractive employee benefits including 15.4% superannuation - Australia’s leading museum located waterside in beautiful Darling Harbour The Australian National Maritime Museum is seeking an experienced and highly motivated Technology Experience Officer to join our Technology team in this full-time, ongoing APS Level 6...

  • Project Manager

    1 month ago

    Darling Downs, Australia Wagners Full time

    Project Engineer RoleAt Wagners, we are seeking a highly skilled Project Engineer to join our team. The successful candidate will be responsible for assisting the Custom Build Manager and Project Managers with the successful completion of projects from inception to close out.Main ResponsibilitiesOrganise and plan projects within ISO9001 guidelinesAttend...

  • Finance Officer, Accounts Receivable and Payable

    4 weeks ago

    Darling Harbour, Australia Australian National Maritime Museum Full time

    Full-time, Ongoing, APS 5 position - Attractive employee benefits including 15.4% superannuation - Australia’s leading museum located waterside in beautiful Darling Harbour The Australian National Maritime Museum is seeking an experienced and detail-oriented Finance Officer, Accounts Receivable and Payable to join our Finance team in this full-time,...

  • Project Engineer

    4 months ago

    Darling Downs, Australia Wagners Full time

    Project Engineer Wagners Composite Fibre Technologies (CFT) is a world leader in the use and development of sophisticated composite engineering materials. The CFT vision is to revolutionize the global materials industry by being number one in composites, providing infrastructure stakeholders with innovative engineered solutions capitalizing on the inherent...

  • Project Development Manager

    1 week ago

    Darling Downs, Australia Wagners Full time

    About Wagners Composite Fibre TechnologiesWagners is a world leader in the use and development of sophisticated composite engineering materials. Our vision is to revolutionise the global materials industry by being number one in composites, providing infrastructure stakeholders with innovative engineered solutions capitalising on the inherent benefits of...

  • Customer Service Officer

    2 weeks ago

    Coffs Harbour, New South Wales, Australia Chandler Macleod Full time

    About UsChandler Macleod is a leading provider of human resources solutions, with over 40 years of experience in connecting top projects and employers with outstanding business professionals.The RoleWe are seeking a casual Customer Service Officer to join the team at the local Aquatic Centre. This role involves delivering exceptional customer service,...

  • Senior Project Coordinator

    3 weeks ago

    Darling Downs, Australia Wagners Full time

    Project Engineer RoleWagners Composite Fibre Technologies (CFT) is a global leader in the development and application of composite engineering materials.The company aims to revolutionize the materials industry by providing innovative solutions that leverage the unique benefits of composites.About the Project Engineer PositionThe Project Engineer will assist...

  • Customer Service Officer

    2 weeks ago

    Coffs Harbour, New South Wales, Australia Chandler Macleod Full time

    About UsChandler Macleod is one of Australia's largest providers of human resources solutions, boasting a proven track record of unleashing potential in people and companies. With over 40 years of experience in the recruitment business, we have established ourselves as a leading connector of projects and employers with exceptional business professionals.The...

  • Customer Service Officer

    1 week ago

    Coffs Harbour, New South Wales, Australia Chandler Macleod Full time

    About Chandler MacleodWe are one of Australia's largest providers of human resources solutions, with a proven track record of unleashing potential in people and companies.Job OpportunityWe are seeking a casual Customer Service Officer to join our team at the local Aquatic Centre.This role involves delivering exceptional customer service, managing the kiosk,...

  • Project Officer for Family Law Pathways Network

    4 weeks ago

    Coffs Harbour, New South Wales, Australia Interrelate Full time

    Job DescriptionWe are seeking a highly skilled Project Officer for the Family Law Pathways Network project to provide coordination services for the Coffs Harbour region. The successful candidate will work closely with a network of community organisations to strengthen the regional legal and community interface and support service providers to achieve the...

  • Customer Service Officer

    2 weeks ago

    Coffs Harbour, New South Wales, Australia Chandler Macleod Full time

    About the RoleWe are seeking a reliable Customer Service Officer to join our team at the local Aquatic Centre. This role involves delivering exceptional customer service, managing the kiosk, booking in swim lessons, and ensuring the smooth running of the facility.Key Responsibilities:Provide accurate information to customers about Centre activities, fees,...

  • Member Services Officer

    3 months ago

    Coffs Harbour, Australia Belgravia Leisure Full time

    The Role Our Member Services Officers are the heart of our business providing important services such as Sales, Reception and Merchandising to our members, casual users and potential new members in accordance with our established operational routines and procedures. The role involves prospecting, touring, closing and getting referrals for future...

  • Member Services Officer

    8 months ago

    Coffs Harbour, Australia Belgravia Leisure Full time

    The Role Our Member Services Officers are the heart of our business providing important services such as Sales, Reception and Merchandising to our members, casual users and potential new members in accordance with our established operational routines and procedures. The role involves prospecting, touring, closing and getting referrals for future...

  • Project Officer, Family Law Pathways Network

    4 weeks ago

    Coffs Harbour, Australia Interrelate Full time

    Organisation that is a winner of the XREF Engage 2023 Best Workplace Awards Supportive environment who understands the importance of connection Above award rates, 15hrs per week, Maximum term contract until 30 June 2025  ABOUT THE OPPORTUNITY: The role of the Project Officer, Family Law Pathways Network is to provide coordination for the...

  • Front Office Receptionist

    4 weeks ago

    Victor Harbour, Australia Discovery Resorts Full time

    Casual opportunity - 15 - 20 hours per week. Immediate start available - Opportunity to join a fun, talented Team with an Industry leader - Based at the beautiful McCracken Resort in Victor Harbor, SA **About Us**: G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than...

  • Senior Civil Engineer

    1 month ago

    Darling Downs, Australia Pace Appointments Full time

    Pace Appointments is seeking a highly skilled Senior Civil Engineer to join our team in Queensland. As a key member of our engineering team, you will be responsible for providing quality civil engineering services to our clients, ensuring consistent management and administration of engineering projects.Key Responsibilities:Reporting directly to the Principle...

  • Facility Frontline Ambassador

    6 days ago

    Coffs Harbour, New South Wales, Australia Chandler Macleod Full time

    About Chandler MacleodWe are one of Australia's largest providers of human resources solutions with a proven track record of unleashing potential in people and companies. Our recruitment business has connected leading-edge projects and employers with outstanding business professionals for over 40 years.Job OverviewWe are seeking a casual Customer Service...

  • Accounts Payable Officer

    3 weeks ago

    Darling Heights, Australia Stockland Full time

    Exciting opportunity to enhance our Construction Team with a skilled Accounts Payable Officer. This role is based at our Hope Island office on the Gold Coast.About the RoleThe successful candidate will efficiently process creditors' and subcontractors' invoices in Databuild, upholding exceptional customer service and achieving targets aligned with our...

  • Accounts Payable Officer

    6 months ago

    Darling Heights, Australia Stockland Full time

    Exciting opportunity to join Stockland’s market-leading internal construction arm operating within QLD, Halcyon Construction Queensland. We're seeking a proficient Accounts Payable Officer to strengthen our Construction Team. This role is based at our office in Hope Island on the Gold Coast. About the role  Your role will involve efficiently...