Helpdesk Support Officer

4 weeks ago

Doncaster, Australia Manningham City Council Full time

**Full time, Permanent position**:

- **Band 5, Circa $76k + 11% Superannuation**:

- **Doncaster location (Hybrid Working Model)**

Manningham Council proudly delivers over 100 different services to our vibrant and diverse community. From parks and galleries to shopping hubs and home care, it is our focus to ensure that Manningham remains a liveable and harmonious place to reside, work and visit.

We have a large workforce based at our two Council buildings and on the ground around Manningham. Our internal systems play an important role in supporting the delivery of our services and ensuring our day-to-day operations are carried out seamlessly.

We’re constantly transforming our organisation to best support the needs of our local community. And we are looking for a new game changer to join the team. A high performing individual who wants to shape positive and inclusive outcomes for our community. You’ll have the opportunity to take ownership of your work while developing and testing new ideas within a culture of learning to deliver excellent outcomes for Manningham.

**About the Role**

You will provide high quality IT Helpdesk support to Manningham’s staff and Councillors across a range of channels including phone, remote and in person. Working in a dynamic team, you will resolve IT incidents and requests at first point of contact with an emphasis on maintaining an exceptional level of customer service in line with our organisational values.

**Skills and Experience**
- Customer focused to provide exceptional customer service including impeccable telephone manner.
- Tertiary qualified in Information Technology or related discipline.
- Relevant work experience in similar IT Support roles.
- Able to support all levels of the organisation.
- Able to explain technical concepts in clear non-technical terms.
- Experience working with Office 365/Windows 10/Adobe Suite/ AD & Azure AD/Exchange 365, Microsoft In-tune and SCCM.

Click here to view position description

**How to Apply**

Click **APPLY** to submit your up to date CV and cover letter addressing the key requirements of the role under the “Who are you?’ section of the position description. For a confidential discussion please contact contact Le Nhan, Coordinator Helpdesk & Infrastructure on 9840 9101.

**Applications close on Sunday 11 February 2024 at 5pm**
- Council recognises the benefits of a diverse workforce for its employees and customers._
- Manningham Council have a number of policies and practices to help support our staff, including a Working from Home policy, flexible work practices and an IT infrastructure to support various communication methods when working remotely._
- If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance._
- Manningham Council is a child safe organisation and, as such, applicants may be required to hold a Working with Children Check._

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