Dispute Resolution Officer

6 days ago

Melbourne City Centre, Australia Department of Justice and Community Safety Full time

An exciting opportunity exists for eight (8) Dispute Resolution Officers to join a team supporting the operation of Domestic Building Dispute Resolution Victoria (DBDRV).
Dispute Services is a multi-dispute agency within the Department of Government Services which includes the Domestic Building Dispute Resolution Victoria (DBDV) and the Dispute Settlement Centre Victoria (DSCV).
Reporting to a Lead Officer within the Client Services team the Dispute Resolution Officer (DRO) will conduct and deliver an assessment and analysis of individual cases by working with parties to resolve disputes.
The DRO will provide appropriate and timely case management utilising a range of dispute resolution techniques and approaches to ensure high quality service is offered by DBDRV.
- An ability to interpret legislation and Acts.
- National Mediator Accreditation and in a dispute resolution setting is desirable.
- Experience in the triage and assessment of disputes, case management, and facilitative settlement.
- Ability to be client focussed and build strong relationships and develop an understanding of others in order to motivate them and confidently address conflict situations.

For more information on the accountabilities and key selection criteria for the role, please refer to the attached position description.
How to apply

**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.

At interview stage and prior to commencement of employment with the department, you will need to provide evidence that you are vaccinated against COVID-19 with three doses of a COVID-19 vaccine.

Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the DJCS Service Portal. This includes evidence of three doses of a COVID-19 vaccine required by the department (from time to time).

**Acceptable evidence includes**:
COVID-19 digital certificate(available via your myGov account)

Your immunisation history statement (available via your myGov account)

Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses.

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