Customer Care Agent

3 weeks ago

Norwest Business Park, Australia Greenstone Full time

**Customer Care Agent**
- Provide great customer retention solutions and service to our existing customers
- Full training induction provided, with ongoing coaching and career growth
- Onsite gym, onsite cafe, awards nights, no weekends, great company culture

**Full Time**

Our Customer Care Agents assist customers who have indicated they are looking at cancelling their policy or have missed payments on their policy. In each case, providing exceptional customer service to gain an understanding for the reason for their requests along with providing solutions aimed to assist them.

**Essential Criteria**:

- A range of experience in a Customer Care/Support/Sales Contact Centre environment
- Proven experience showing the ability to effectively communicate the features and benefits of a policy
- Well-developed ability to understand and address issues raised by customers and ability to provide solutions to suit customer needs which are in line with business
- Proven empathetic nature towards customers combined with the ability to address and defuse customer concerns/complaints
- Highly developed problem solving ability
- Positive, pro-active and self-motivated approach to work
- Attention to detail and highly organised
- Exceptional time management
- Ability to work autonomously in a fast paced Call Centre environment
- Well-developed understanding of the sales/support and underwriting environment
- Demonstration of Greenstone values on a daily basis

**Our Promise to Our People**

We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:
**What's in it for you?**
- Funded Induction product training and on-going coaching and support
- Earn Senior status after 6 months = 10% increase to base pay and additional leadership exposure
- Earn Specialist status after 2 years = 20% increase to base pay and funding for industry related study (RG146)
- Fantastic employee benefits including insurance discounts on many products exclusive to our employees
- A subsidised on-site company cafe (weekly free lunch)
- Hybrid working week flexbility in office and working from home once you've completed probation
- Company funded paid parental leave benefit (18 weeks)
- Health & well-being initiatives and programs including free access to on site gym facility
- Opportunity to take part in in-house leadership & emotional intelligence workshops
- Quarterly award functions and a grand annual conference to recognise our people
- Retail discounts e.g. movie tickets, Taronga Zoo entry, live shows + more
- Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)

**Who is Greenstone?**

Greenstone distributes insurance products under trusted brands such as Real Insurance, RSPCA Pet Insurance, Guardian, Medibank, Woolworths, Guide Dogs Pet Insurance, Kogan Life Insurance, Australian Seniors Insurance Agency and Choosi.

We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.

We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.

Great central location in Norwest Business Park, Bella Vista 2153 - only a short walk from Norwest Metro station (also direct bus access from Parramatta and Blacktown).

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