Customer Support Agent

2 weeks ago

Norwest Business Park, Australia Greenstone Full time

**Full Time Opportunity**
- Provide great customer service to existing customers for an Insurance leader
- Employee Onsite Gym, Onsite Cafe & Company Awards Nights
- Full induction training, career progression opportunities, hybrid in office/WFH week

Our Customer Support Agent will be responsible for receiving inbound calls from customers and making outbound calls to existing customers in regards to their policies. The agent will also be responsible for processing work items from internal and external customers regards to policies and providing an exceptional level of customer service.

**Essential Criteria**:

- Understanding and experience of a customer service environment and the ability to provide customers with the highest levels of customer experience and quality
- Commitment to the delivery of exceptional customer service on all customer interactions
- Excellent complaint and conflict handling skills
- Highly empathetic
- Professional phone manner and excellent soft skills
- Strong commitment to One Team Value
- Demonstrate Greenstone values on a daily basis
- Commitment to the team ethos
- Excellent listening, verbal and written communication skills
- Attention to detail and highly organised
- Very good problem solving ability
- Ability to build and maintain rapport
- A strong ability to multitask
- Able to work under high pressure and meet strict deadlines

**Desirable**:

- Knowledge of customer support business processes and procedures
- Competent touch typing abilities

**What's in it for you?**
- Funded Induction product training and on-going coaching and support
- Fantastic employee benefits including insurance discounts on many products exclusive to our employees
- A subsidised on-site company cafe (weekly free lunch)
- Hybrid working week flexbility in office and working from home once you've completed probation
- Company funded paid parental leave benefit (18 weeks)
- Health & well-being initiatives and programs including free access to on site gym facility
- Opportunity to take part in in-house leadership & emotional intelligence workshops
- Quarterly award functions and a grand annual conference to recognise our people
- Retail discounts e.g. movie tickets, discounted live shows + more
- Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)

**Who is Greenstone?**

Greenstone distributes insurance products under trusted brands such as Real Insurance, RSPCA Pet Insurance, Guardian, Medibank, Woolworths, Guide Dogs Pet Insurance, Kogan Life Insurance, Australian Seniors Insurance Agency and Choosi.

We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.

We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.

Great central location in Norwest Business Park, Bella Vista 2153 - only a short walk from Norwest Metro station (also direct bus access from Parramatta and Blacktown).

  • Customer Support Agent

    5 days ago

    Norwest Business Park, Australia Greenstone Full time

    Full Time Opportunity Provide great customer service to existing customers for an Insurance leader Employee Onsite Gym, Onsite Cafe & Company Awards Nights Full induction training, career progression opportunities, hybrid in office/WFH weekOur Customer Support Agent will be responsible for receiving inbound calls from customers and making outbound calls to...

  • Customer Care Agent

    3 weeks ago

    Norwest Business Park, Australia Greenstone Full time

    **Customer Care Agent** - Provide great customer retention solutions and service to our existing customers - Full training induction provided, with ongoing coaching and career growth - Onsite gym, onsite cafe, awards nights, no weekends, great company culture **Full Time** Our Customer Care Agents assist customers who have indicated they are looking at...

  • Customer Care Agent

    3 weeks ago

    Norwest Business Park, Australia Greenstone Full time

    **Customer Care Agent** - Provide great customer retention solutions and service to our existing customers - Full training induction provided, with ongoing coaching and career growth - Onsite gym, onsite cafe, awards nights, no weekends, great company culture **Full Time** Our Customer Care Agents assist customers who have indicated they are looking at...

  • Customer Care Agent

    5 days ago

    Norwest Business Park, Australia Greenstone Full time

    Customer Care Agent Provide great customer retention solutions and service to our existing customers Full training induction provided, with ongoing coaching and career growth Onsite gym, onsite cafe, awards nights, no weekends, great company cultureFull TimeOur Customer Care Agents assist customers who have indicated they are looking at cancelling their...

  • Customer Care Agent

    4 weeks ago

    Norwest Business Park, Australia Alexander Appointments Full time

    $62K + Super + Uncapped commissions | Amazing benefits! - Norwest + Remote Work from-home opportunity - Start on 24th April 2023 **Customer Care Agent - Retention** - **$62K + Super + Uncapped commissions | Amazing benefits!**: - **Norwest + Remote work from-home opportunity**: - **Start on 24th April 2023** **About the Company** Our client is an...

  • Customer Support Manager

    3 weeks ago

    Norwest Business Park, Australia Greenstone Full time

    **Customer Support Manager** **Full Time** - **_Are you passionate about mentoring, coaching and leadership?_**: - **_Hybrid work week, growth opportunities, onsite gym and more_**: - **_A rewarding role providing on-going support to a team of Customer Support Agents_** Our Customer Support Manager will lead and inspire a team of Customer Support Agents...

  • Customer Support Manager

    3 weeks ago

    Norwest Business Park, Australia Greenstone Full time

    **Customer Support Manager** **Full Time** - **_Are you passionate about mentoring, coaching and leadership?_**: - **_Hybrid work week, growth opportunities, onsite gym and more_**: - **_A rewarding role providing on-going support to a team of Customer Support Agents_** Our Customer Support Manager will lead and inspire a team of Customer Support Agents...

  • Customer Support Manager

    5 days ago

    Norwest Business Park, Australia Greenstone Full time

    Customer Support ManagerFull Time- _Are you passionate about mentoring, coaching and leadership?_:_Hybrid work week, growth opportunities, onsite gym and more_:- _A rewarding role providing on-going support to a team of Customer Support Agents_Our Customer Support Manager will lead and inspire a team of Customer Support Agents on a day to day basis to ensure...

  • Claims Agent

    5 days ago

    Norwest Business Park, Australia Greenstone Full time

    Deliver the best customer experience for Claims:Support our customers in their time of need:- Represent our brand and One Team valueAbout usGreenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Guardian, Medibank, Woolworths...

  • Claims Agent

    2 weeks ago

    Norwest, Australia Greenstone Full time

    **About Us** Greenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Guardian, Australian Seniors Insurance Agency and Choosi. We aim to make a positive difference in people's lives by providing quality solutions that help...

  • Claims Agent

    5 days ago

    Norwest, Australia Greenstone Full time

    About UsGreenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Guardian, Australian Seniors Insurance Agency and Choosi. We aim to make a positive difference in people's lives by providing quality solutions that help people...

  • Customer Service Agent

    2 weeks ago

    Regency Park, Australia Kennards Hire Full time

    **Customer Service Agent** **Regency Park, Adelaide, SA** - Largest family-owned equipment hire company in ANZ and still growing - Culture is our secret sauce-we care about our team mates & customers like family - Ongoing training & career development opportunities Our mission is to be the best hire company in the world. We don't want to be the biggest, we...

  • Customer Service Agent

    5 days ago

    Regency Park, South Australia Kennards Hire Full time

    Customer Service AgentRegency Park, Adelaide, SA Largest familyowned equipment hire company in ANZ and still growing Culture is our secret saucewe care about our team mates & customers like family Ongoing training & career development opportunitiesOur mission is to be the best hire company in the world. We don't want to be the biggest, we want to be the...

  • Assistant Agent

    3 weeks ago

    Norwest Business Park, Australia Debra Manson Recruitment & Training Full time

    Property Officer - Commercial Real Estate - Do you want to further develop your career in Real Estate? - Are you looking for a great team culture, varied role and flexible working hours? - Looking for something local in Norwest and Free parking on site? Then this role is for you! About the role The Assistant Agent - Sales & Leasing is responsible for...

  • Customer Service Agent

    2 months ago

    Wetherill Park, Australia Hanson Full time

    Customer Service Agent | Sydney We are looking for reliable, proactive, and adaptable individuals with a passion for service and a positive "can do" attitude to join our friendly, committed and successful Customer Service Centre team. With a strong team culture, we are committed to our peoples' growth and well-being. Reporting to the NSW Head of Sales...

  • Customer Service Agent

    3 weeks ago

    Wetherill Park, Australia Hanson Full time

    Customer Service Agent | Sydney We are looking for reliable, proactive, and adaptable individuals with a passion for service and a positive "can do" attitude to join our friendly, committed and successful Customer Service Centre team. With a strong team culture, we are committed to our peoples' growth and well-being. Reporting to the NSW Head of Sales...

  • Sales Agent

    1 hour ago

    Norwest, Australia Greenstone Full time

    **Looking to leverage your expertise in General Insurance Sales?** Greenstone, the foremost distributor of Life and Pet insurance in Australia and New Zealand, is seeking experienced sales agents in General Insurance like you. We offer comprehensive training and continuous coaching to help you maximize your potential in selling our smart and affordable...

  • Customer Care Agent

    3 weeks ago

    Norwest, Australia Greenstone Full time

    **Working in our Customer Care team** Working as a part of our Customer Care team, you will be the contact with our existing customers who are considering cancelling their policy or have missed payments. - You will work with our existing customers to help them maintain their policies by building rapport, understanding their needs, and tailoring solutions to...

  • Customer Solution Agent

    2 weeks ago

    Brisbane Central Business District, Australia HAYS Full time

    Customer Service - Global Construction Materials Company - Inner Brisbane - Full Time - $60k + super **Your new company** This Customer Solution Agent position sits with a reputable, global Construction materials company, and is based in Brisbane CBD. **Your new role** Purpose of this role is to be the first point of contact for all customer...

  • Customer Service Agent

    2 months ago

    Gladstone Park, Australia Austcorp Executive Full time

    Must have experience in customer service - Must be able to pass medical and police check - Opportunities for progression We are searching for an experienced **Customer Service Agent** to work within our clients sheet metal site in Tullamarine **What are the benefits?** - Great culture and working environment - Top industry performer - Skilled and...