Practice Manager

7 months ago

Melbourne, Australia Soulidify Pty Ltd Full time

Are you an experienced and motivated Clinic/Practice Manager seeking a rewarding challenge in an incredible industry? If so, we have an exciting opportunity for you to work with an award winning best-in-class cosmetic practice, offering both Cosmetic premium non-surgical treatments, injectables as well as Cosmetic Dentistry clinical, cosmetics.

As the Practice/Clinic Manager, you'll lead and develop a diverse team across dental, non-surgical, injectables, and front-of-house departments. Your focus will be on optimising clinic performance, meeting KPIs, and ensuring exceptional client experiences.

**Responsibilities**:

- ** Leadership and Team Development**: Lead and develop a diverse team across dental, non-surgical, injectables, and front-of-house departments. Conduct monthly 1:1 meetings with team members to provide guidance, support, and track their progress. Be accountable for staff turnover and drive a positive culture within the clinic.
- ** Training and Development**: Develop and train staff to ensure they possess the necessary skills and knowledge to deliver outstanding service and results to clients.
- ** KPI Management**: Monitor and ensure that the clinic, departments, and individuals are meeting Key Performance Indicators (KPIs) to achieve and exceed set targets.
- ** Performance Reviews**: Conduct regular performance reviews with team members to provide feedback, recognize achievements, and identify areas for improvement.
- ** Communication with Head Office**: Hold regular meetings with the head office to discuss clinic performance, establish strategies for improvement areas, and share updates on progress.
- ** Inventory Management**: Take charge of ordering and inventory management to ensure the clinic is well-stocked with necessary supplies and products.
- ** Staff Meetings**:Lead and manage quarterly staff meetings to foster a cohesive and motivated team environment.
- ** Rostering**:Handle staff rostering efficiently, ensuring adequate coverage and smooth clinic operations.
- ** Continuous Improvement**: Identify opportunities for process optimization and implement initiatives to enhance clinic efficiency and client experience.
- ** Financial Oversight**: Monitor the clinic's financial performance, track expenses, and work within budgetary constraints.
- ** Compliance**: Ensure the clinic adheres to all relevant industry regulations and standards.

As the Practice/Clinic Manager, your role will not only drive the clinic's success but also nurture a positive and harmonious workplace, where staff thrive and clients receive exceptional care and satisfaction.

**Selection criteria**:

- A passion for cosmetic treatments and the industry
- A minimum of 5 years working in staff management, with a preference for cosmetics/dental clinic management
- Strong leadership skills with the ability to motivate and drive your team
- Fast learner, and motivated to learn different treatments, technologies, and industries as well as quickly adapt to new technologies and software
- Proven experience in leading a team that is client-facing and sales focused
- Proven communication skills (both verbal and written) to provide exceptional customer service
- Confident in answering calls, replying to client queries, and dealing with challenging clients
- Confident driving a team, morning huddles, being accountable for clinic, department, and individual performance and the initiatives to come up with ways to improve
- A true team player, where you are "in it together" to get the job done
- A strong work ethic with a results-driven, proactive approach
- A commitment to continued learning and self-improvement
- Demonstrated ability to effectively work with a team of treatment providers
- Have unlimited working rights in Australia

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