Practice Management Consultant

5 days ago

Melbourne, Australia Avant Full time

About Avant and Avant Practice Solutions
Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years. It was established by a small group of doctors in 1893, who wanted to “protect themselves from actions arising out of the practice of medicine”. Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.
As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety, and professionalism in medicine, through delivering education and research activities.
The commitment to members and the profession from our 700 staff has resulted in over 50% of Australia’s doctors choosing to be Avant members, delivered annual revenues of $350 million and net assets of $2 billion. Avant had diversified the products and services provided to support medical practices, with a core purpose of supporting better patient care by making the administration of healthcare simpler, safer, and more efficient. This has included the acquisition of Hoxton MPM services and PracticeHub, forming Avant Practice Solutions, with the goal to deliver a holistic proposition to support and enable medical practices with a combination of technology, practice management, and virtual administration services. This holistic approach is expected to deliver our next chapter of growth, as we expand our value proposition and the quality support we provide medical practices in Australia.
About the Role
This role will provide comprehensive human resource generalist advice to clients, across the range of employment life cycle issues to support best business outcomes. This will encompass, but is not limited to compliance requirements, recruitment support, performance management, remuneration, culture, workforce planning, learning and development, organisation design, employee relations, mediation, and other services and initiatives in support of strategic plans and business objectives.
Working as a key advocate for the Practice Management Consulting (PMC) business inside Avant Practice Solutions, this role will contribute to the development and design of employment services delivery and team development. Helping to shape and implement effective processes for safe, sustainable, and scalable services. Maintaining an engaged and collaborative culture while fostering an atmosphere of continual improvement.
**Purpose**:

- Provide exceptional customer service, human resource advice, and leadership to our clients
- Within the team take on people management advisory roles for medical practices and doctors
- Contribute to the analysis of human resource needs and recommendation in medical practices
- Execute projects in the interests of Avant Practice Solutions and its clients
- Oversee, contribute to, and support the staff management of private medical practices
- Adapt to the demand of different practice needs required for a range of clients
- Encourage an atmosphere of engagement and continual improvement

Projects that the Practice Management Consulting (PMC) team manage include:

- Organisational review, support and management mentoring at specialist and GP practices
- Gap Analysis for established practices
- Practice Start-Up projects
- Business and change management of larger multi-doctor practices
- Short-term projects such as accreditation support and business planning
- Health employment services (developing)

**This role will be responsible for**:

- Working strategically and independently to build and manage efficient models of service
- Contributing to the analysis, design and management of operations and service delivery
- Delivering projects on budget, mindful of key performance metrics and overall business of APS
- Supporting medical practices human resource needs with:

- Staff related queries and good communication
- Staff award classification and salary review
- Organisation structure review and position description development
- Mediation activities
- Performance management support
- Procedure review
- Implementing legal advice
- Proactive communication of impactful industry changes
- Guidance for seeking appropriate expertise when needs
- Professional relationships, responsibility, and ethics
- Contributing to the continual improvement of PMC team performance through collaborative work, critical consideration of internal and external workflows and process analyses:

- Analyse operations and workflows at assigned medical practices
- Provide detailed analysis

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