Duty Manager

2 months ago

Melbourne, Australia Lancemore Hotel Group Full time

**Showcase your customer service skills**:

- ** Mentoring and a tailored career pathway to advance your career**:

- ** Great variety of staff discounts and benefits**:

- ** Full Time Salaried position**

We are on the hunt for an experienced **Duty Manager** to lead our guest focused team in an influential role You will assist in developing a high performing team who will wow our guests with a flawless service experience at every part of their journey. Contributing to our financial targets as a result of an effective training program, regular feedback, and delivering on a hands-on leadership style.

**ABOUT THE ROLE**:

- Lead & support a service focused team, overseeing all aspects of the day-to-day operation, so it runs like clockwork.
- Develop the team by implementing effective inductions, on-going training, delegation, and feedback.
- Communicate all standards, policies, procedures, rates, packages, and Hotel information and proactively monitor for consistency.
- Stay on top of systems and procedures, including cash handling, payments, and the PMS reservation system.
- Effectively manage guest feedback and handle complaints
- Manage and participate in a 7-day operation over 24 hours, with varied rosters covering day/evening/weekend shifts including public holidays.

**ABOUT YOU**:

- Experience in a similar role - Exposure to FO Hotel leadership/management is essential
- Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments
- Team player, great personality and a passion for delivering the best service possible with a boutique vibe
- Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively
- Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunities

**ABOUT US**:
**Lancemore Crossley St.**

Beautifully positioned in a coveted laneway location, at the Paris end of Bourke St, Lancemore Crossley Street embodies everything there is to love about Melbourne - grit, culture, art, theatre, sweeping views and seamless design. The design-led property features 113 curated suites, meeting facilities with modern technology, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar.

**Lancemore Hotel Group**

A pioneer in Boutique Hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.
- We strive on constantly growing and seeking approaches to be better in everything.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.

If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Please Note: Only applicants with valid working rights in Australia & National Police Check will be considered for this position.

Click the** "Apply" **Button

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

**Follow us on LinkedIn

  • Luxury Duty Free Administrator

    2 weeks ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    Lotte Duty Free is a leading duty free retailer with operations in 11 international airports across seven countries.Job Summary:We are seeking a highly skilled Luxury Duty Free Administrator to join our team at one of our international airport locations. As a key member of our team, you will be responsible for the administration of tour groups, managing...

  • Duty Free Sales Professionals

    2 weeks ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    About the RoleWe are excited to announce the establishment of Duty-Free stores at Melbourne Airport, offering various roles and shifts. In this opportunity, we seek highly motivated individuals to join our team as Duty Free Sales Professionals.As a key member of our sales team, you will be responsible for creating and managing sales and gross profit growth...

  • Duty Free Luxury Retail Sales Administrator

    4 weeks ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    Lotte Duty Free is a world-renowned luxury beauty, fragrance and cosmetic brand retailer. We offer an exclusive shopping experience at our stores across 11 international airports in seven locations worldwide.As a Tour Group Administrator, you will play a crucial role in the administration of our Tour groups, managing them, booking, planning and informing...

  • Global Duty Free Administrator

    3 weeks ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    About the Role: As a Tour Group Coordinator Lead, you will be responsible for managing and administering tour groups, ensuring seamless planning, booking, and coordination with locations. Your primary goal is to deliver exceptional customer service, creating a memorable experience for our customers. Key Responsibilities:Coordinate data related to tour groups...

  • Luxury Duty Free Administrator

    2 weeks ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    Lotte Duty Free is a world-class retailer that offers an exclusive shopping experience for its customers. We are currently seeking a highly motivated and experienced Luxury Duty Free Administrator to join our team in this exciting role.In this position, you will be responsible for the administration of Tour Groups, managing their bookings, planning, and...

  • Luxury Retail Manager

    2 weeks ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    About Lotte Duty Free:Lotte Duty Free is a global retailer operating in 11 international locations, including Australia, USA, Japan, Korea, New Zealand, Thailand and Vietnam. We hold the title of the world's third largest duty free retailer with 20 duty free stores across these locations.Our company provides an exclusive shopping experience for our...

  • Duty Manager

    6 months ago

    Melbourne, Australia City of Monash Full time

    **Job no**: 494815 **Categories**: Sport and Recreation Casual Duty Manager Salary from $43.66 + Superannuation **Position Location**: Glen Waverley / Oakleigh / Clayton Are you a skilled leader with a passion for creating exceptional customer experiences? We are seeking highly motivated and experienced Duty Managers to join our dynamic team. The City...

  • Duty Manager

    6 months ago

    Melbourne, Australia Hyatt Place Melbourne, Caribbean Park Full time

    Summary **About the Role** To be the first point of contact for internal and external guests, whilst supporting the Hotel Manager daily. To oversee the Front Office operations and provide support as required. **Your Core Purpose will be**: Reporting to the Hotel Manager, the Duty Manager functions as the first point of contact for all internal and...

  • Duty Manager

    6 months ago

    Melbourne, Australia Hyatt Place Melbourne, Caribbean Park Full time

    Summary **About the Role** To be the first point of contact for internal and external guests, whilst supporting the Rooms Division Manager daily. To oversee the Front Office operations and provide support as required. **Your Core Purpose will be**: Reporting to the Rooms Division Manager, the Duty Manager functions as the first point of contact for all...

  • Duty Manager

    6 months ago

    Melbourne, Australia The Hotel Windsor Full time

    **About the Hotel** The Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street and located at the 'Paris' end of Melbourne. Our beautiful hotel is looking for a Duty Manager to join our Front Office team. **About the role** This position is ideal for an experienced...

  • Duty Manager

    6 months ago

    Melbourne, Australia Frontline Recruitment Full time

    **Duty Manager - Geelong region** **Large Scale Entertainment Venue** **Gaming licenses required** **Calling dynamic passionate Duty Managers!** Are you a seasoned leader with a passion for entertainment and hospitality? We're seeking a dedicated Duty Manager to oversee a vibrant venue in Geelong. From a bustling bar to a delightful bistro, exciting...

  • Duty Manager

    6 months ago

    Melbourne, Australia Mamasita - HIA Group Full time

    Mamasita - HIA Group - Integral key leader of our senior leadership - Oversee peak service times - Be the face and the reason guests return - Bring the vibe to service - Management and development of team in collaboration with Front of House Manager - Be a key team leader in an ever evolving business, ready to roll for Summer - Who doesn't love Tacos and...

  • Duty Manager

    6 months ago

    Melbourne, Australia City of Monash Full time

    **Job no**: 494645 **Categories**: Sport and Recreation Duty Managers (Casual) $42.67 per hour + Superannuation **Position Location**: Glen Waverley / Oakleigh / Clayton Are you a skilled leader with a passion for creating exceptional customer experiences? We are seeking highly motivated and experienced Duty Managers to join our dynamic team. The City...

  • Duty Manager

    5 months ago

    Melbourne, Australia Monash Council Full time

    Casual Duty Manager Salary from $43.66 + Superannuation Position Location: Glen Waverley / Oakleigh / Clayton   Applications close: 11 August 2024 Are you a skilled leader with a passion for creating exceptional customer experiences? We are seeking highly motivated and experienced Duty Managers to join our dynamic team. As a Duty Manager,...

  • Duty Manager

    1 month ago

    Melbourne, Australia Leisure Accommodation Collective Full time

    **Duty Manager - The Village, Melbourne** **About Us** Leisure Accommodation Collective (LA/Co) operates some of Australia and New Zealand’s favourite stays, from The Village hostels to our new hybrid hotel-hostel brand, Drifter. Our Village brand spans eight unique locations, from the lively laneways of Melbourne CBD to the natural beauty of Cairns,...

  • Duty Manager

    6 months ago

    Melbourne, Australia Frontline Recruitment Full time

    **Duty Manager** **Melbourne CBD** **$70-$75K + Super** As the Duty Manager you will play a crucial role in supporting the daily operation of this well known South East Asian restaurant, ensuring exceptional customer experiences, and leading a dedicated team. This position offers the opportunity to immerse yourself in Melbourne's dynamic culinary scene...

  • Duty Manager

    4 months ago

    Melbourne, Australia Wyndham Destinations Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more...

  • Duty Manager

    8 months ago

    Melbourne, Australia The Langham Full time

    Job Summary Duty Manager/Assist the Front Office Management team with the daily management of the Front Desk, ensuring maximum guest satisfaction and efficiency of check in and check out. - Requirement -Monitor cleanliness and repair of Lobby, Front Desk and Back Office areas.Ensure room revenue is accounted for by monitoring departures report and that...

  • Duty Manager/supervisor

    6 months ago

    Melbourne, Australia The Coopers Inn Full time

    Duty Manager - Coopers Inn Our family owned and family run CBD pub is seeking an experienced Duty Manager to oversee the staff and operation of our venue. The key roles and responsibilities of our Duty Manager will include: Minimum of 2 years of management experience Passion for delivering outstanding service and a drive to succeed Food and Beverage...

  • Duty Manager

    1 week ago

    Melbourne, Australia Holiday Inn Full time

    We like to lead from the front. So, we’re looking for a Duty Manager to form part of the on shift leadership team, ensuring our hotel always runs smoothly. You will oversee this busy airport hotel's front office operations, be the hotel champion for guest satisfaction and ensure the safety and security of the hotel. **A little taste of your...