Customer Service Centre Consultant

2 weeks ago

Brisbane, Australia Toll Group Full time

Company Description

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

**Job Description**:
We are looking for a Customer Contact Centre Consultant to join our Government & Defence team in Brisbane. As a Contact Centre Consultant, you will contribute to this by assisting ADF Members as well as Corporate and Government clients with their relocation enquiries and needs.

As the Customer Contact Centre Consultant you will:

- Deliver exceptional customer service that focuses on the individual and delivers first class advice, assistance, advocacy and escalation resolution.
- Conduct questionnaires with ADF members on service given and assistance provided.
- Data entry and general administration duties.
- Liaise with third parties where relevant to in relation to relocation services.

**Qualifications**:
To be successful in this role, you will need:

- Desirable - A minimum of 1 year previous experience in a high volume, fast paced Contact Centre.
- Proven experience in a Customer Service position.
- Excellent keyboard skills and ability to navigate computer systems (Microsoft suite).
- Ability to quickly aquire the knowledge and processes applicable to the relocations industry, in particular ADF benefits and entitlement.
- A commitment and passion to provide first class service to the customer and put their needs first.
- Excellent time management and organisational skills

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

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