Current jobs related to Service Centre Process Consultant - Brisbane - Bupa

  • Customer Service Centre Consultant

    2 months ago

    Brisbane, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Customer Service Centre Consultant

    2 months ago

    Brisbane, Australia Toll Transport Pty Ltd Full time

    About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Telecoms Consultant

    5 months ago

    Brisbane, Australia Education Full time

    **Your role**:As the Telecoms Consultant you will**: - Monitor Telecoms Service Desk functions, undertake incident management within the Telecoms area and maintain specialist telecoms knowledge and understanding. - Manage service requests and liaise with external vendors to ensure effective provision of telecommunications services. The Telecoms Consultant,...

  • Customer Service Centre Consultant

    4 weeks ago

    Brisbane, Queensland, Australia Toll Transport Pty Ltd Full time

    About Toll GroupToll is a leading logistics and transportation company that moves businesses and communities forward. With a presence in 27 markets and a network spanning 150 countries, we provide specialized logistics expertise to clients across various industries.Our Government & Defence team is dedicated to delivering exceptional service to clients,...

  • Consultant (Conflict Services)

    4 weeks ago

    Brisbane, Australia Queensland Police Service Full time

    **The Core Capability Requirements for this role are**: - Maintain positive relationships with key stakeholders and provide advice to QPS employees and senior management on contemporary conflict coaching and dispute resolution strategies to achieve business objectives. - Actively participate in management of informal dispute resolution processes including...

  • IT Service Centre Consultant

    5 months ago

    Brisbane, Australia Education Full time

    **About Us**: The Department of Education (DoE) is committed to giving all children a great start and ensuring Queenslanders have the education and skills they need to contribute to the social, economic and cultural development of Queensland. The department sets the foundations for quality early learning experiences and delivers world class education...

  • Contact Centre Consultant

    4 months ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: Are you ready to embark on an exciting career journey with an organisation that truly values its staff, customers, and the wider community? Look no further! Our client is on the lookout for passionate individuals to join their vibrant team as a **Contact Centre Consultant.** **About the Company**: Our Banking client believes that...

  • Travel Consultant

    4 weeks ago

    Brisbane, Queensland, Australia Flight Centre Brand Full time

    About the RoleWe're seeking a highly motivated and passionate Travel Consultant to join our team at Flight Centre NZ. As a Travel Consultant, you will be responsible for creating unforgettable travel experiences for our customers.Key ResponsibilitiesCreate personalized travel itineraries that exceed customer expectationsProvide expert travel advice and...

  • Travel Consultant

    1 week ago

    Brisbane, Queensland, Australia Flight Centre Full time

    The Flight Centre team is looking for a highly skilled Travel Consultant to join our ranks. As a Travel Consultant, you will be responsible for building dream itineraries for our customers and creating lasting memories they'll share for years to come.Your Key Responsibilities:Develop and sell travel packages to customers, taking into account their...

  • Travel Consultant

    4 weeks ago

    Brisbane, Queensland, Australia Flight Centre Brand Full time

    About the RoleWe're seeking a talented Travel Consultant to join our team at Flight Centre NZ. As a Travel Consultant, you'll have the opportunity to share your passion for travel and help our customers create unforgettable experiences.Your Key ResponsibilitiesCreate personalized travel itineraries that exceed our customers' expectations.Develop strong...

  • Travel Consultant

    1 month ago

    Brisbane, Queensland, Australia Flight Centre Brand Full time

    About the RoleAs a Travel Consultant at Flight Centre, you will have the opportunity to share your passion for travel and open up the world for our customers. You will be responsible for creating dream itineraries, sharing your knowledge, and making our customers feel welcomed and valued.Key ResponsibilitiesCreate personalized travel experiences for our...

  • ITSM Process Specialist

    1 week ago

    Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    About this JobWe are seeking a highly skilled ITSM Process Specialist to join our team at Flight Centre Travel Group.As an ITSM Process Specialist, you will play a crucial role in supporting ITSM practices, assisting with implementation to ensure processes are followed globally.You will be responsible for driving improvements to help deliver operational...

  • Corporate Travel Consultant

    4 weeks ago

    Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    About the OpportunityWe are seeking a highly skilled Corporate Travel Consultant to join our team at FCM, the global corporate travel division of the Flight Centre Travel Group.In this role, you will be responsible for managing emergency accommodation bookings for a national insurance company. You will be working closely with customers to provide exceptional...

  • Travel Consultant

    1 month ago

    Brisbane, Queensland, Australia Flight Centre Brand Full time

    Unlock your passion for travel and take your career to new heights with Flight Centre Brand. As a Sales Travel Consultant, you'll be the go-to expert for customers seeking unforgettable travel experiences. With a warm and welcoming climate, you'll thrive in a dynamic environment that rewards your drive, determination, and resilience.Your First-Class...

  • Travel Consultant

    4 weeks ago

    Brisbane, Queensland, Australia Flight Centre Brand Full time

    Unlock your passion for travel and take your career to new heights with Flight Centre Brand. As a Travel Consultant, you'll be the go-to expert for customers seeking unforgettable experiences. With a warm and welcoming climate, you'll thrive in a dynamic environment that rewards your drive and resilience.Your First-Class BenefitsEnjoy a competitive base wage...

  • Corporate Travel Consultant

    4 weeks ago

    Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    About the OpportunityWe are seeking a highly skilled Corporate Travel Consultant to join our team at FCM, the global corporate travel division of the Flight Centre Travel Group.In this role, you will be responsible for managing emergency accommodation bookings for a national insurance company. You will be the first point of contact for customers in need of...

  • Corporate Travel Consultant

    3 days ago

    Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    About the OpportunityFCM Corporate Travel Consultant - Accommodation is a role that involves managing emergency accommodation bookings for a national insurance company. In this position, you will have the opportunity to connect with customers and demonstrate empathy in times of need.Key ResponsibilitiesManage emergency accommodation bookings for a national...

  • Corporate Travel Consultant

    3 weeks ago

    Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    About the OpportunityWe are seeking a highly skilled Corporate Travel Consultant to join our team at FCM, the large market, global corporate travel division of the Flight Centre Travel Group.In this role, you will be responsible for managing emergency accommodation bookings for a national insurance company. You will be someone who loves to connect with...

  • Travel Consultant

    1 month ago

    Brisbane, Queensland, Australia Flight Centre Brand Full time

    Unlock your potential as a Travel Consultant at Flight Centre Brand, where you'll embark on a rewarding career that combines your passion for travel with exceptional customer service.Your Journey BeginsDevelop your expertise in travel planning and customer relationships, with opportunities to explore new destinations and products around the world.Enjoy a...

  • Travel Consultant

    4 weeks ago

    Brisbane, Queensland, Australia Flight Centre Brand Full time

    Unlock your potential and take off on a rewarding career with Flight Centre Brand as a Sales Travel Consultant.Your Dream Job AwaitsBe part of a dynamic team that shares your passion for travel and helping others explore the world.Enjoy a competitive base wage plus uncapped incentives payment structure, where you can earn a percentage of every sale you make...

Service Centre Process Consultant

5 months ago

Brisbane, Australia Bupa Full time

Bupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing and medical visa services.

**About the opportunity**

This is a 12-month FTC contract and the preferred location for this role is Brisbane.

In Service Centre Process Consultant role, you will participate in maintaining, contributing and developing service centre processes, the Knowledgebase, and the Self-Service Portal. The role will be responsible for participating in operational processes, such as incident management and change management, along with effective communication to key stakeholders and customers. The role will act as escalation point from other Technology teams as well as handling project transition for Service Centre. We are seeking someone looking to make the step from Service Desk into a process focuses role with interests in knowledge base and self service portal.

**How can you help?**
- Manage and maintain the Service Desk ITSM tool, including Knowledgebase and Employee Self Service in accordance to agreed processes
- Ensure Service Centre processes are maintained, updated and developed where required
- Adopt, participate and monitor agreed Technology Operational Processes, including Incident management and change management, and ensure they are consistently applied in order to maintain high quality and efficient IT services are delivered across Bupa Australia.
- Provision of effective communication to key stakeholders, Technology team’s and our customers during planned and unplanned service interruptions
- Manage escalations from Technology teams to the Service Desk
- Ensure all project and service transition activities are driven through a consistent and documented process, support the transition activities and ensure that the service centre is equipped on transition completion
- Provision of exceptional customer service, case management and escalation management;
- Identify, recommend and assist with the implementation of continuous improvement opportunities for both the team and the overall Technology Service Delivery function
- Maintain Technology services and ensure SLA measurements and quality targets are met, in conjunction with other Technology team across Bupa Aged Care Australia.
- Active assistance and involvement in team and cultural change within the Service Centre team, including team supervision when directed.
- Participation in flexible working hours [including remote support].

**What do you need?**
- Strong experience in IT, with 2 - 3 years of Service Desk
- Good Communication
- ITIL Foundation certification preferred

**What’s in it for you?**

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences.

Perk highlights:

- Discount on our health insurance products
- A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.

You will feel happier & healthier for working at Bupa