Client Relationship Manager

3 weeks ago

Perth, Australia Partnered Health Full time

Location: West Perth
- Permanent Full-Time
- Offering competitive rates, flexibility, stability, and employee benefits

Jobfit Health Group delivers a broad range of occupational healthcare services to thousands of businesses nationally, including pre-employment medical assessments, work fitness assessments, injury management and prevention, drug and alcohol screening, onsite medical services, health surveillance and health and wellness programmes.

You will be responsible for the day-to-day management and relationship development of a major national account to ensure optimal client service and satisfaction against set key performance indicators. The position reports to the State Manager and is permanent full-time and based in Perth Western Australia.

**Responsibilities**
- Complete, comprehensive and timely onboarding of new clients, including account set up, MediManager access and routine check-ins as part of the new client experience.
- Ensure all contractual requirements and high-level service expectations are met specifically but not exclusively relating to medical assessments, service promotion and customer service.
- Operate effectively as part of a multidisciplinary management team and ensuring an environment that encourages teamwork, personal and professional development, customer service and excellence in performance.
- Understand agreed targets for client service provision, delivery and standards of relevant services, KPIs, costs, and Jobfit's capabilities.
- Manage the business relationship between Jobfit and the client with the goal being client satisfaction and retention.
- Pro-actively review and monitor Jobfit's performance against the service level agreement and KPIs to identify any capacity issues and specify any required changes.
- Initiate actions to maintain or improve levels of service in conjunction with the Jobfit Contact Centre.
- Facilitate open communication and discussion with client, acting as a single point of contact by developing, maintaining and working to the agreed service level provision.
- Primary point of escalation for critical and / or time sensitive issues from client.
- Provide daily and monthly reporting to client and State Manager on service KPIs.
- Conduct service reviews and coordinate meetings with the client, with the focus of building and maintaining a strong working relationship.
- Coordinate Clinical and Reception rosters for Jobfit locations within the State(s) to achieve the most efficient outcomes.
- Review Clinical and Reception resource requirements and be actively involved in the recruitment of new employees.
- Attend to regular performance reviews / check-ins with staff in regards to meeting business objectives, core competencies and competencies of the role.

**Requirements**:

- Tertiary qualification in Management (or similar experience in a related field).
- Company funded pre-employment medical
- Previous experience working in a similar role or a track record of managing client relationships.
- Experience in delivering KPIs.
- Strong interpersonal skills and an ability to build rapport with customers.
- Capable of promptly analysing client needs and ensuring an effective, timely and appropriate proposal response.
- Results driven, dynamic, persuasive, flexible, able to identify client needs.
- Polished communication skills, both verbally and in writing.
- Ability to work as a member of a multidisciplinary team.
- An understanding of the occupational health industry (preferred).
- Intermediate MS Office Suite - Excel required for reporting.

**What we offer**
- Team member development - we have our own in-house online learning and development centre
- Engagement surveys - we listen to you, as a team member, and take action on the issues that matter to you
- The FHA Staff Superannuation Fund (which includes a range of insurance and investment options for staff)
- Financial Wellbeing Checks and advice from our corporate financial planning partner, Virtue & Partners
- Generous special offers and discounts from corporate partners

**Jobfit Health Group is part of Partnered Health Medical Centres. The group is made up of a number of established businesses that have been delivering health services to more than five million people over the last 25 years including Jobfit, Northcare Physio, and Baseline Onsite.**

**At Jobfit Health Group, we are committed to employing a diverse and inclusive workforce that reflects the diverse community in which we operate in. **Aboriginal and Torres Strait Islander people are encouraged to apply.

  • Client Relationship Manager

    2 months ago

    Perth, Australia Insignia Financial Full time

    Client Relationship Manager - Be part of a team and culture that values people - Excellent opportunity to add value in this influential role - A huge array of awesome employee benefits and incentives **T** **he opportunity to join our team** Based in Perth, the position of Client Relationship Manager is an essential element of the Shadforth Financial Group...

  • Client Relationship Manager

    2 months ago

    Perth, Australia IOOF Holdings Full time

    **Date**:4 Apr 2024**Location**:Perth, WA, AU, 6000**Employment Type**:Permanent Full Time- Be part of a team and culture that values people - Excellent opportunity to add value in this influential role - A huge array of awesome employee benefits and incentives **T**he opportunity to join our team** - Based in Perth, the position of Client Relationship...

  • Client Relationship Manager

    17 hours ago

    Perth, Australia IOOF Holdings Full time

    **Date**:4 Apr 2024**Location**:Perth, WA, AU, 6000**Employment Type**:Permanent Full Time- Be part of a team and culture that values people - Excellent opportunity to add value in this influential role - A huge array of awesome employee benefits and incentives **T**he opportunity to join our team** - Based in Perth, the position of Client Relationship...

  • Client Relationship Manager

    1 week ago

    Perth, Western Australia Longreach Recruitment Full time

    Join an industry leader in their field. Suited to an experienced Accounts professional who enjoys building relationshipsThe CompanyOur client is a property management and accounting software offering Virtual Assistant services to their clients.The RoleA rare opportunity has presented for someone to join their growing business and would suit an IT savvy,...

  • Client Relationship Manager

    1 week ago

    Perth, Western Australia Insignia Financial Full time

    Client Relationship Manager Be part of a team and culture that values people Excellent opportunity to add value in this influential role A huge array of awesome employee benefits and incentivesT he opportunity to join our teamBased in Perth, the position of Client Relationship Manager is an essential element of the Shadforth Financial Group (SFG) service...

  • Client Relationship Manager

    3 weeks ago

    Perth, Australia Scottish Pacific Business Finance Full time

    Banking & Finance Client Services We’re on the look out for a Finance professional with a passion for building relationships and delivering solutions to join us. This would be the ideal role for someone who has a strong understanding of SME lending and is looking take the next step in their Finance career. Our Purpose: We are on a big journey at ScotPac...

  • Client Relationship Manager

    1 week ago

    Perth, Western Australia IOOF Holdings Full time

    Date:4 Apr 2024Location:Perth, WA, AU, 6000Employment Type:Permanent Full Time- Be part of a team and culture that values people Excellent opportunity to add value in this influential role A huge array of awesome employee benefits and incentivesThe opportunity to join our team**- Based in Perth, the position of Client Relationship Manager is an essential...

  • Client Relationship Manager

    3 days ago

    Perth, Australia Leidos Airborne Solutions Australia Full time

    Company Description Leidos Airborne Solutions Australia provides aerial surveillance services under contract to the Australian Border Force as the largest civil maritime surveillance operation of its kind in the world, and a search-and rescue capability across nearly 10 percent of the earth's surface under Australian Maritime Safety Authority. **Job...

  • Client Relationship Manager

    1 week ago

    Perth, Western Australia Full House Recruitment Full time

    Our ClientOur client is an established, growing supplier of high end commercial furniture & interior solutions. They are well respected in Perth and are known to be suppliers of high end commercial fit out related furniture and interior products. They are seeking a dynamic client relationship manager to join their commercial sales team in Perth and have this...

  • Client Relationship Manager

    1 week ago

    Perth, Western Australia Longreach Recruitment Full time

    Our client is a property management and accounting software offering on going assistance and account management services to their clients. A rare opportunity has presented for someone to join their growing business and would suit an IT savvy, accounting professional to take on the role of Client Relationship Manager. You will be responsible for onboarding...

  • Client Relationship Manager

    1 week ago

    Perth, Western Australia Partnered Health Full time

    Location: West Perth Permanent Full-Time Offering competitive rates, flexibility, stability, and employee benefitsJobfit Health Group delivers a broad range of occupational healthcare services to thousands of businesses nationally, including pre-employment medical assessments, work fitness assessments, injury management and prevention, drug and alcohol...

  • Client Relationship Manager

    1 week ago

    Perth, Western Australia Longreach Recruitment Pty Full time

    Our client is a property management and accounting software offering on going assistance and account management services to their clients. A rare opportunity has presented for someone to join their growing business and would suit an IT savvy, accounting professional to take on the role of Client Relationship Manager. You will be responsible for onboarding...

  • Client Relationship Manager

    1 week ago

    Perth, Western Australia Cognizant Full time

    What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.At Cognizant, together with your colleagues from all around the world, you will collaborate...

  • Client Relationship Manager

    3 weeks ago

    Perth, Australia Equity Trustees Full time

    This role is very client focused and will see you managing a diverse portfolio of compensated clients. As the dedicated Relationship Manager, you will support your clients by ensuring their financial needs are met and overseeing their investment portfolio in collaboration with their financial adviser. In addition, you will communicate with each client...

  • Client Relationship Manager

    1 week ago

    Perth, Western Australia Equity Trustees Full time

    This role is very client focused and will see you managing a diverse portfolio of compensated clients. As the dedicated Relationship Manager, you will support your clients by ensuring their financial needs are met and overseeing their investment portfolio in collaboration with their financial adviser. In addition, you will communicate with each client...

  • Client Relationship Assistant Manager

    2 months ago

    Perth, Australia Link Group Full time

    **How will you contribute?** Our assistant relationship managers play a pivotal role in partnering alongside our client relationship managers to ensure the successful delivery of our services to key clients and investors. You will have a talent for understanding and anticipating client’s needs and at times act as a key point of contact. You will have a...

  • Client Relationship Manager

    2 weeks ago

    Perth, Australia Smartgroup Corporation Ltd Full time

    Client Relationship Manager - Fleet **Why Smartgroup?** Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees. Working at Smartgroup offers more than a job. It is a dynamic...

  • Client Relationship Officer

    2 months ago

    Perth, Australia Scottish Pacific Business Finance Full time

    Banking & Finance Client Services We're on the look out for a Client Relationship Officer to join our Perth team and help give our clients every chance of success. This would be the ideal role for someone who has experience in accounts receivable and administration, is customer service orientated and is looking for a change. Our Purpose We are on a big...

  • Client Relationship Officer

    2 weeks ago

    Perth, Australia ScotPac Full time

    Banking & Finance Client Services We're on the look out for a Client Relationship Officer to join our Perth team and help give our clients every chance of success. This would be the ideal role for someone who has experience in accounts receivable and administration, is customer service orientated and is looking for a change. Our Purpose We are on a big...

  • Client Relationship Officer

    17 hours ago

    Perth, Australia Scottish Pacific Business Finance Full time

    Banking & Finance Client Services We're on the look out for a Client Relationship Officer to join our Perth team and help give our clients every chance of success. This would be the ideal role for someone who has experience in accounts receivable and administration, is customer service orientated and is looking for a change. Our Purpose We are on a big...