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Relationship Manager

1 month ago

Perth, Australia Computershare Full time

**Locations: Perth**

We’re committed to your flexibility and wellbeing. You’ll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life. Find out more about our culture of flexible working.

**We give you a world of potential**

Computershare is a world leader in financial administration and a global top 50 company on the Australian Securities Exchange.

As a start-up technology company founded in Melbourne in 1978, we have now expanded globally to over 12,000 employees and 16,000 blue-chip clients featured across Nasdaq, FTSE and ASX, (including international clients Google, Microsoft, Disney and BHP, Woodside, Wesfarmers, ANZ and Rio Tinto nationally).

If you’re looking for a job that challenges you and gives you opportunities to grow, you’ve found the right place.

**A role you will love**

We have an excellent opportunity for a talented and inspiring Relationship Manager to join our Perth team. You will be responsible for managing and further developing a varied client portfolio, fostering client relationships at C-suite level, managing client satisfaction and meeting all client SLAs. This includes growing your client portfolio within existing clients and new business.

Success in the role will be achieved through a full understanding of the clients’ business needs, managing all service delivery requirements and meeting client commitments and milestones. You will possess the ability to quickly build relationships and credibility, thrive on nurturing your client relationships and delivering a seamless service.

**Some of your key responsibilities will include**:

- Assuming overall responsibility for the account portfolio
- Achieving account retention and revenue growth targets
- Proactively identifying opportunities to up-sell and cross-sell our products and solutions
- Developing and managing effective relationships with clients
- Providing strategic account planning and execution
- Representing Computershare at events, conferences and client forums
- Conducting fee reviews and contract negotiations
- Contributing to budget and forecasting processes

**What will you bring to the role?**

Strong client service experience will be critical to your success in this role. The Relationship Manager provides ongoing, day-to-day specialist support as well as project management services to their clients.

Other key skills required for the role include:

- Demonstrated experience in a client service and sales-focused environment
- Track record achieving budgeted goals and key metrics
- Exceptional relationship-building and interpersonal skills
- Strong negotiation skills and well-developed commercial acumen
- Proactive and a can-do attitude

**Desired experience**:

- Understanding or experience in a similar role in professional services, financial services or technology
- Tertiary qualifications in a relevant field

**Rewards designed for you**

**Flexible work **to help you find the best balance between work and lifestyle.

**Health and wellbeing **rewards that can be tailored to support you and your family.

**Invest in our business **by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

**Extra rewards **ranging from recognition awards and team get togethers to helping you invest in your future.

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