Service Desk Technician
4 weeks ago
Supportive team, excellent mentors, and a group of friendly customers.
- Study packages and support to allow you to obtain new certifications.
- Excellent company culture and monthly team events.
**Position**:Service Desk Technician
**Location**:Perth
**Salary**:$75,000 - $85,000
**Job Type**:Permanent
**Position Overview**:
- Are you on the lookout for a role that offers extensive career progression? If so, this might be the next opportunity for you_
This is a newly created role, situated in a large team of IT professionals. The team includes several senior technicians who serve as mentors and reliable escalation points when needed. This organization boasts an awesome management team, and excellent mentors.
Day-to-day, you will primarily be assisting with BAU support with opportunities for career progression, including moving into a senior support role or focusing more on projects.
**Perks**:
- Supportive team, excellent mentors, and a group of friendly customers.
- Study packages and support to allow you to obtain new certifications.
- Excellent company culture and monthly team events.
***
**Roles & Responsibilities**:
- Providing technical support for users (predominantly remote support, with occasional onsite visits).
- Logging, tracking, and prioritizing tickets, and escalating when necessary.
- Troubleshooting L1 and L2 issues.
- Providing fantastic customer service in every engagement.
- Performing maintenance tasks such as backups, updates, and scans.
- Installation and configuration of hardware and software.
- Creating and updating documentation when necessary.
- Collaborating with the project team during busy periods.
- Staying up to date with the latest IT and Cyber Security trends.
***
**Technologies That You Will Be Using**:
- Active Directory.
- Exchange.
- SharePoint.
- Azure.
- Network (DHCP, DNS, LAN).
- Switches, Routers, Firewalls.
- VMWare / Hyper-V.
- Backup & Disaster Recovery.
- Ticketing Systems (ConnectWise).
- Microsoft Servers.
***
**About You**:
- We are looking for self-motivated, driven individuals who want to progress.
- We are looking for someone with excellent communication skills.
- We are looking for a job seeker with exceptional customer service skills.
- We are looking for team players with the ability to work independently when needed.
- _
- We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age._
**Number**: (08) 6219 8033
We have other current jobs related to this field that you can find below
-
Service Desk Technician
4 weeks ago
Perth, Australia Kinetic IT Full time**Job no**: OCREQ0022609 **Employment type**: Full Time **Location**: Perth **Categories**: Service Desk & IT Support **About the Opportunity** We have multiple opportunities for Service Desk Technicians available to work on a 24/7 rotating roster to join our amazing teams. - Perth CBD locations - Work on site with our enterprise customers - Available...
-
Service Desk Technician
3 weeks ago
Perth, Australia Kinetic IT Full time**Job no**: OCREQ0021877 **Employment type**: Part Time **Location**: Perth **Categories**: Service Desk & IT Support **About the Opportunity** Be part of our 2023 success story! We have multiple opportunities for Service Desk Technicians available to work on a 24/7 rotating roster to join our amazing teams. - Perth CBD locations - Work on site with our...
-
IT Service Desk Technician
1 week ago
Perth, Western Australia Molycop Full timeMolycop | Perth WAClosing date: 04/04/2024Are you passionate about technology and providing excellent customer service? Do you thrive in a dynamic and fast-paced environment? If so, we want you to join our team as an IT Service Desk Technician Level 1Role: Troubleshoot hardware and software issues, resolving them promptly and effectively Assist with user...
-
Service Desk Technician
1 week ago
Perth, Western Australia Kinetic IT Full timeJob no: OCREQ0021877Employment type: Part TimeLocation: PerthCategories: Service Desk & IT SupportAbout the OpportunityBe part of our 2023 success story We have multiple opportunities for Service Desk Technicians available to work on a 24/7 rotating roster to join our amazing teams. Perth CBD locations Work on site with our enterprise customers 24/7 rotating...
-
First Line Service Desk Technician
1 week ago
Perth, Western Australia Flowbird Australia Full timeWe are Flowbird, an international company with over 40 years of experience delivering solutions for public transport, mobile payments, on-street parking, off-street parking, and electric vehicle charging across the world.Our worldwide statistics are impressive; we have solutions in over 4000 towns and cities in over 80 countries, we have 1500 employees, we...
-
First Line Service Desk Technician
2 months ago
Perth, Australia Flowbird Australia Full timeWe are Flowbird, an international company with over 40 years of experience delivering solutions for public transport, mobile payments, on-street parking, off-street parking, and electric vehicle charging across the world. Our worldwide statistics are impressive; we have solutions in over 4000 towns and cities in over 80 countries, we have 1500 employees, we...
-
Service Desk
1 month ago
Perth, Australia Professional Search Group Full timeJob Description The CompanyOur client is a leader in their industry and is currently looking to add a Level 1/2 Service Desk Officer to their service desk team on a 6-month contract basis.The RoleYou will be the core contact dealing with basic level 1 support queries. This role is customer focused and would ideally suit a junior service desk technician...
-
Service Desk
1 week ago
Perth, Western Australia Professional Search Group Full timeJob Description The CompanyOur client is a leader in their industry and is currently looking to add a Level 1/2 Service Desk Officer to their service desk team on a 6-month contract basis.The RoleYou will be the core contact dealing with basic level 1 support queries. This role is customer focused and would ideally suit a junior service desk technician who...
-
Service Desk
3 weeks ago
Perth, Australia Professional Search Group Full timeJob Description The CompanyOur client is a leader in their industry and is currently looking to add a Level 1/2 Service Desk Officer to their service desk team on a 6-month contract basis.The RoleYou will be the core contact dealing with basic level 1 support queries. This role is customer focused and would ideally suit a junior service desk technician...
-
Service Desk Officer
2 weeks ago
Perth, Australia Robert Half Full timeSupport Engineer wanted to join our tight-knit IT team providing exceptional customer service and delivering level 1 & 2 support. Are you an experienced Service Desk Technician with a passion for technology and problem-solving? Do you thrive in a fast-paced, high-pressure environment and enjoy being a part of a tight knit IT team? We are currently seeking a...
-
Service Desk Technician
1 week ago
Perth, Western Australia Acciona Full timeACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 45,500 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a...
-
IT Service Desk Technician
2 months ago
Perth, Australia Molycop Full timeMolycop | Perth WA Closing date: 04/04/2024 Are you passionate about technology and providing excellent customer service? Do you thrive in a dynamic and fast-paced environment? If so, we want you to join our team as an IT Service Desk Technician Level 1! **Role**: - Troubleshoot hardware and software issues, resolving them promptly and effectively -...
-
IT Service Desk Technician
1 day ago
Perth, Australia Molycop Full timeMolycop | Perth WA Closing date: 04/04/2024 Are you passionate about technology and providing excellent customer service? Do you thrive in a dynamic and fast-paced environment? If so, we want you to join our team as an IT Service Desk Technician Level 1! **Role**: - Troubleshoot hardware and software issues, resolving them promptly and effectively -...
-
Service Desk Technician
3 weeks ago
Perth, Australia Kinetic IT Full time**Job no**: 493504 **Employment type**: Full Time **Location**: Perth **Categories**: Service Desk & IT Support There has never been a more exciting time to join Kinetic IT! Supporting the recruitment capability for a high-profile federal client, we’re well known in the IT industry as an employer of choice, offering our staff attractive employee...
-
Service Desk Technician
4 weeks ago
Perth, Australia Kinetic IT Full time**Job no**: OCREQ0022883 **Employment type**: Full Time **Location**: Perth **Categories**: Service Desk & IT Support **About the Opportunity** **If you were here yesterday, these are some of the things you would be involved in**: - Providing exceptional customer service remotely - Remotely troubleshooting and resolving technical issues - Logging jobs...
-
Service Desk Technician
1 week ago
Perth, Western Australia Kinetic IT Full timeJob no: OCREQ0022883Employment type: Full TimeLocation: PerthCategories: Service Desk & IT SupportAbout the OpportunityIf you were here yesterday, these are some of the things you would be involved in:Providing exceptional customer service remotely Remotely troubleshooting and resolving technical issues Logging jobs and escalating to crossfunctional teams...
-
Service Desk Team Lead
4 weeks ago
Perth, Australia First Focus Full timeFirst Focus is Australia's **best **mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride...
-
Service Desk Team Lead
6 hours ago
Perth, Australia First Focus Full timeFirst Focus is Australia's **best **mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride...
-
Service Desk Analyst
3 days ago
Perth, Australia Montu Full timeJob DescriptionThe Service Desk Analyst will play a crucial role in providing technical support and assistance to end-users within the organisation. Responsibilities include managing technical issues, troubleshooting software and hardware problems, and ensuring the efficient operation of IT systems. This position requires a strong blend of technical...
-
ICT Service Desk Engineer
1 week ago
Perth, Western Australia Professional Search Group Full timeJob DescriptionBeautiful beachside location Based near Fremantle $65,000 + super Career progression opportunities The Company PSG is seeking an outstanding communicator and customer service champion to fill the role of L1 ICT Service Desk Officer for a renowned technology provider situated on the public transport line in Perth. The Role Situated in the...
