![Molycop](https://media.trabajo.org/img/noimg.jpg)
IT Service Desk Technician
1 week ago
Closing date: 04/04/2024
Are you passionate about technology and providing excellent customer service? Do you thrive in a dynamic and fast-paced environment? If so, we want you to join our team as an IT Service Desk Technician Level 1
Role:
- Troubleshoot hardware and software issues, resolving them promptly and effectively
- Assist with user account management, password resets, and access permissions
- Document support tickets accurately and thoroughly in our tracking system
- Escalate complex issues to higherlevel technicians or appropriate teams as needed
- Collaborate with other team members to maintain high levels of customer satisfaction
- This role is based in Perth, with a reporting line to Peru, and supports our Global IT Team.
Qualifications:
- University computer science degree or similar preferred
- Previous experience in a customer service and/or technical support role is a plus
- Strong problemsolving skills and ability to think critically under pressure
- Excellent communication skills, both verbal and written
- Sound knowledge of networking concepts and troubleshooting techniques
- Fluency in English and Spanish required.
Why Join Us:
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Collaborative and supportive work environment
- Ongoing training and professional development
- Make a real impact by helping our clients succeed with their technology needs
Molycop:
The right to work in Australia is required.
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