IT Service Desk Technician

1 week ago


Perth, Western Australia Molycop Full time
Molycop | Perth WA

Closing date: 04/04/2024

Are you passionate about technology and providing excellent customer service? Do you thrive in a dynamic and fast-paced environment? If so, we want you to join our team as an IT Service Desk Technician Level 1

Role:

  • Troubleshoot hardware and software issues, resolving them promptly and effectively
  • Assist with user account management, password resets, and access permissions
  • Document support tickets accurately and thoroughly in our tracking system
  • Escalate complex issues to higherlevel technicians or appropriate teams as needed
  • Collaborate with other team members to maintain high levels of customer satisfaction
  • This role is based in Perth, with a reporting line to Peru, and supports our Global IT Team.

Qualifications:

  • University computer science degree or similar preferred
  • Previous experience in a customer service and/or technical support role is a plus
  • Strong problemsolving skills and ability to think critically under pressure
  • Excellent communication skills, both verbal and written
  • Sound knowledge of networking concepts and troubleshooting techniques
  • Fluency in English and Spanish required.

Why Join Us:

  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Collaborative and supportive work environment
  • Ongoing training and professional development
  • Make a real impact by helping our clients succeed with their technology needs

Molycop:

The right to work in Australia is required.

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