Client Advisor

3 weeks ago

Sydney, Australia Burberry Full time

**Client Advisor**:

- Department: RETAIL OFFLINE- City: Sydney- Location: AU**INTRODUCTION**:
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

**JOB PURPOSE**:
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.

Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.

As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.

**RESPONSIBILITIES**:
SERVICE AND SALES

Meet and exceed individual and store sales and other commercial KPIs

Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction

Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling

Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.

Be efficient in following-up and delivering after-sales services to our clients

Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required

Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines

Foster team work and a positive work climate

CLIENT ENGAGEMENT

Build meaningful relationships with Clients

Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.

Capture new luxury clients to grow the individual and store client book with a commercial objective mindset

Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests

**PERSONAL PROFILE**:
A proven track record in delivering sales and exceeding targets

Previous experience in Clientelling

A strong interest in fashion, art and culture

Strong product knowledge and good understanding of store retail operations

Understanding of competitor products

Experience in working as part of a team

Fluent in local language; English proficiency is desirable

Other language knowledge is desirable

Demonstrates Confidence, Curiosity, Conviction, and Care

Enjoys being part of a team

Energetic, Pro-active and self-motivated

Detail-oriented and creative with a passion for selling

Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels

Results driven and commercial mindset

Flexible, collaborative and adaptable approach to work

**MEASURES OF SUCCESS**:
Individual sales performance and KPI’s (Appointments, UPT, ATV & AUR)

Service targets (Guest Experience, Net promoter score)

New client acquisition (conversion and retention)

Number of appointments held on a monthly basis

**FOOTER**:
Posting Notes: Australia || Not Applicable || Sydney || RETAIL OFFLINE || MAINLINE || n/a ||

**Job Segment**:Retail Sales, Retail

  • Client Advisor

    5 months ago

    Sydney, Australia Moncler Au Full time

    **About the business** Moncler was founded in Grenoble, France, in 1952 and is currently headquartered in Milan, Italy. Over the years the brand has combined style with constant technological research assisted by experts in activities linked to the world of the mountain. This makes the Moncler collections the quintessence of outwear that marries the extreme...

  • Client Advisor

    5 months ago

    Sydney, Australia Louis Vuitton Full time

    POSTE Have an impact and be a part of the Louis Vuitton Digital Store evolution by joining our Client Services team as a Client Sales Advisor! **About the role** Our Client Services team are a part of our digital store solution, responding to inbound customer service and sales enquiries via phone and online channels from our valued Clients. As a **Client...

  • Client Advisor

    5 months ago

    Sydney, Australia Bulgari Full time

    Position **About The Opportunities** Our Client Advisors provide a warm, memorable and luxurious shopping experience for all clients whilst maintaining a strong team spirit. Whilst retail experience is helpful, it's certainly not a requirement! If you come armed with qualities such as humility, empathy, resilience and curiosity, we can support you with...

  • Senior Client Advisor

    4 weeks ago

    Sydney, New South Wales, Australia Miller Leith Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Client Advisor to join our team at Miller Leith Sydney. As a Senior Client Advisor, you will be responsible for providing exceptional customer service and creating personalized styling consultations for our valued clients.Key ResponsibilitiesCurate refined and sophisticated fashion...

  • Senior Client Advisor

    3 weeks ago

    Sydney, New South Wales, Australia Burberry Limited Full time

    Job OverviewBurberry Limited is seeking a highly skilled and experienced Senior Client Advisor to join our team. As a Senior Client Advisor, you will be responsible for building strong relationships with our clients, providing exceptional customer service, and driving sales growth.Key ResponsibilitiesMeet and exceed individual and store sales and other...

  • Client Advisor

    6 months ago

    Sydney, Australia NSW Government -icare Full time

    **Kent St** icare is currently seeking a Client Advisor to ensure a person centred and quality service is coordinated and provided to meet CTP Care client’s needs - Two Permanent roles available with a 35 hour working week - 17.5% annual leave loading and flex leave - Hybrid working environment, offering starting salary of $96,164 **About the Role** In...

  • Senior Client Advisor

    1 month ago

    Sydney, New South Wales, Australia Miller Leith Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Client Advisor to join our team at Miller Leith Sydney. As a Senior Client Advisor, you will be responsible for providing exceptional customer service and creating personalized fashion experiences for our premium clientele.Key ResponsibilitiesCurate refined and sophisticated fashion...

  • Part Time Client Advisor

    6 months ago

    Sydney, Australia Louis Vuitton Full time

    POSTE Become a Client Services Advisor, and have the unique opportunity to work with all of the stores in the Louis Vuitton ANZ retail network. Contribute to driving the performance of two stores: Client Services Australia & Client Services New Zealand. **About the role** As part of our Client Services team, you will participate in the omnichannel...

  • Senior Client Advisor

    6 months ago

    Sydney, Australia Burberry Limited Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   We aim to provide...

  • Client Account Advisor

    3 weeks ago

    Sydney, New South Wales, Australia Advance Careers Full time

      We're seeking a skilled Client Account Advisor to join our team at Advance Careers. As a key member of our operations team, you will be responsible for working closely with customer accounts to provide solutions to questions, handle data entry, prepare reports, and handle payment files and customer service.The RoleThe Client Account Advisor is a...

  • Client Advisors

    6 months ago

    Sydney, Australia Scanlan Theodore Full time

    **About us**: Scanlan Theodore is continuously in search of passionate, dynamic and inspiring leaders who strive to be value-driven and support core strategies for the development, growth and shared vision for the company. An industry leader, Scanlan Theodore continues to utilise superior fabrics and artisan techniques, moulding these timeless foundations...

  • Senior Client Advisor

    6 months ago

    Sydney, Australia Burberry Limited Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   We aim to provide...

  • Client Advisor

    5 months ago

    Sydney, Australia GIORGIO ARMANI AUSTRALIA PTY LIMITED Full time

    The Armani Group is a leading luxury fashion house established in 1975 by founder, Giorgio Armani. Renowned for our tailored, unstructured and mínimalist signature style, Giorgio Armani is committed to creating a unique luxury experience for each of our clients. Our extensive portfolio includes apparel, accessories, fragrance, cosmetics, and home...

  • Client Advisor

    6 months ago

    Sydney, Australia GIORGIO ARMANI AUSTRALIA PTY LIMITED Full time

    The Armani Group is a leading luxury fashion house established in 1975 by founder, Giorgio Armani. Renowned for our tailored, unstructured and mínimalist signature style, Giorgio Armani is committed to creating a unique luxury experience for each of our clients. Our extensive portfolio includes apparel, accessories, fragrance, cosmetics, and home...

  • Client Advisor

    5 months ago

    Sydney, Australia The Talent Mill Full time

    **Now Hiring | Fine Jewellery & Watches | Sydney CBD** The Brand | This brand is a signature timepiece retailer with a Japanese heritage and an ethos embedded in weaving the past with the present to embrace the future. With the release of the first watch model in 1960 borne from a determination to excel, the idea that drives the designers and engineers of...

  • Gucci Client Advisor

    1 month ago

    Sydney, New South Wales, Australia Gucci Full time

    About the RoleWe are seeking a Client Advisor to join our dynamic team in our Sydney store. As a Client Advisor, you will be responsible for offering every customer a unique experience and turning their dreams into a Gucci creation.Your Key ResponsibilitiesDrive and achieve individual and team KPIs, including sales targets, client outreaches, average ticket,...

  • Client Advisor

    6 days ago

    Sydney, Australia iCare External Full time

    **About the Role** To ensure person centred, timely, quality and cost-effective services are coordinated and provided to meet CTP Care client’s needs and scheme objectives. In this role you will be a point of contact for CTP Care clients. You will be required to manage complex and sensitive conversations, make decisions regarding clients’ entitlements...

  • Luxury Concession Client Advisor

    6 months ago

    Sydney, Australia FENDI Australia PTY LTD Full time

    FENDI is a luxury Italian fashion brand that produces high-end clothing, bags, shoes, and accessories. The company was founded in Rome in 1925 and has grown to become one of the most recognizable luxury brands in the world. As a symbol of Italian luxury, FENDI is dedicated to creating unique and exclusive experiences for its clients. We are looking for a...

  • HNW Private Client Equity Advisor

    1 month ago

    Sydney, New South Wales, Australia Anton Murray Consulting Full time

    Role OverviewWe are seeking a highly skilled HNW Private Client Equity Advisor to join our team at Anton Murray Consulting. As a key member of our ECM and Advisory team, you will be responsible for connecting private clients with exclusive equity markets deal-flow and providing high-quality value-add client service.About the RoleThis is an exceptional...

  • Strategic Client Advisor

    3 weeks ago

    Sydney, New South Wales, Australia 11004 Citibank, N.A. Australia Full time

    The Client Executive plays a pivotal role in assisting clients in raising funds in the capital markets while providing strategic advisory services for mergers, acquisitions, and other financial transactions in collaboration with the Institutional Banking team. This role involves serving as an intermediary in trading for clients and acting as a strategic...