Client Services Executive
6 months ago
Client Services Executive - JD Healthcare Group
Mt. Kuring-Gai, NSW
ABOUT US
JD Healthcare Group is a leading importer and distributor of medical equipment in Australia. With a commitment to excellence, we pride ourselves on delivering the highest quality medical devices and healthcare solutions to providers and patients across the country. As we continue to grow, we are seeking a dedicated and experienced Client Services Executive to join our team. As an Australian-owned company we invest in our people, systems, and product divisions to ensure our clients are receiving world class products supported by our knowledgeable and reliable client services team.
THE ROLE
We have an exciting opportunity for a Client Services Executive to join our operations team based in Mount Kuring-Gai on a full-time permanent basis. In this role you will be responsible for providing outstanding customer service and administrative support to our clients and our sales team.
CORE DUTIES
- Respond to client inquiries with timeliness and professionalism.
- Uphold a standard of excellence in customer interactions.
- Collaborate with internal departments when necessary.
- Assume responsibility and ensure issues are resolved end-to-end.
- Develop and maintain a comprehensive understanding of our product and service offerings.
- Offer administrative support to both the customer service and sales teams.
- Oversee CRM data by regularly updating and maintaining records.
- Engage in additional tasks and responsibilities as assigned.
QUALIFICATIONS & COMPETENCIES
- At least 2-3 years of experience in a comparable role, ideally in Customer Service and/or Administration.
- Exceptional communication capabilities paired with effective time management.
- Demonstrated proficiency in cultivating relationships and addressing challenges.
- Proven ability to meet pressing deadlines and juggle multiple tasks.
- Capable of productive independent work, while also thriving in team settings.
- Innate drive and self-starting nature.
- A proactive and positive approach to tasks.
JOIN US
**Salary**: $60,000.00 - $65,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Annual bonus
Work Authorisation:
- Australia (required)
Ability to Commute:
- Mt Kuring-gai, NSW (required)
Ability to Relocate:
- Mt Kuring-gai, NSW: Relocate before starting work (required)
Work Location: In person
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