Contact Centre Consultant

2 months ago

Hunter Valley, Australia PRP Diagnostic Imaging Full time

**Contact Centre Consultant - Hunter**
- Permanent Full Time Opportunity
- Charlestown Location | State-Of-The-Art Contact Centre
- Commitment to Ongoing Training & Development

**About Us**

PRP Diagnostic Imaging offers a comprehensive range of imaging services, through a network of 34 practices across Sydney, Illawarra, Central Coast and the Hunter and Central West. We are excited to be entering the next phase of our growth and expansion plans, with additional practices opening in the future. It is a remarkable time to join PRP, where we are committed to providing the highest quality of patient care, with a personal touch and your contribution matters in shaping the future of PRP.

Our Hunter Contact Centre manages inbound and outbound calls and is located in a purpose-built modern light filled building. The office space has been specifically designed to create a positive collaborative environment that enables team members to reach their potential, which includes a spacious employee breakout area with free drinks and snacks.

**About the Position**

We have a permanent full time position available. You will be responsible for managing the important first contact, through inbound and outbound calls, to our patients to book their appointment. You will provide exceptional customer service to book appointments for our extensive range of imaging procedures, including MRI, Ultrasound and X-Ray. You will advise patients of the preparation that need to undertake prior to their procedure. You will ensure that all information that is entered and reviewed is accurate. You will complete billing and invoicing for our patients, liaise with referring doctors and operate our booking system.

We make significant investment in your success by providing extensive initial and ongoing training and support so that you can successfully deliver against your KPI's and so you feel empowered to identify opportunities to improve our systems and processes. You will play an integral role in further developing the positive culture in the contact centre and will help the Team Leads to achieve the goal of driving efficiency and improving customer satisfaction. You will also be based at one of our practices at least once a month, to experience firsthand the work that is completed onsite.

**About You**

You must have outstanding customer services background, ideally within a call/contact centre, with excellent interpersonal skills particularly with regards to compassion and empathy. You will thrive in a KPI driven environment and genuinely enjoy interacting with people over the phone. You will be accustomed to entering complex data into a Customer Relationship Management (CRM) system, with the demonstrated ability to maintain strict confidentiality and professionalism in all circumstances. You must have the ability to prioritise your workload and be able to multi-task. You will have the ability to work as part of a cohesive team and autonomously. You will be ambitious and thrive in an environment where you will be challenged. You will be given the opportunity to grow your career and rewarded for great performance.

**What We Offer**
- Attractive remuneration and benefits (discounted health insurance and gym membership)
- A clearly define pathway for career progression and secondment opportunities
- Outstanding Employee breakout area with free drinks and snacks
- Ongoing industry leading professional training, development and education
- New state of the art equipment
- Friendly, diverse and professional team
- Flexible and supportive working arrangements

**Our Values**

We put care into everything we do. We are courageous and accountable. Our reputation is outstanding and we trust and empower each other. Reach your full potential with PRP, where patient wellbeing is our priority and having fun is part of our culture.

**Applying**

You must have full work rights for Australia to be considered for this position.

PRP is committed to equity diversity and inclusion. Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQA+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.

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