Is Support Technician

7 months ago

St Leonards, Australia GHD Full time

**At GHD, we don’t just believe in the power of commitment, we live and breathe it every day**

That’s why we pledge to support and empower all of our people to make a positive impact when working with the right technology and training as you bring ideas and projects to life.

Together with your colleagues, clients and partners, you'll make an impact that is felt by all. See where your commitment could take you.

**Who are we looking for?**

**In this diverse role you will**:

- Complete assigned tasks via the ticketing system, Manager and other sources to meet or exceed service levels.
- Effective diagnosis and resolution of client issues to minimise recurrence.
- Maintain professional, friendly and helpful interactions with clients at all times.
- Accurately update and/or log all tasks/client requests in the ticketing system.
- Effectively prioritise tasks to ensure service levels/deadlines are met.
- Report identified risks to your manager in accordance with the GHD Risk Management Framework.
- Escalation and communication of incidents to other relevant internal technology teams.
- Work collaboratively with technology teams.
- Maintain integrity and governance by adhering to standard service desk procedures and security protocols.
- Keep your manager updated on job status, potential issues and other relevant info
- Report potential risks to your manager in accordance with the GHD Risk Management Framework

**What you will bring to the team**:

- Flexibility with work hours and travelling to other locations if required
- Fundamental client service skills and communications skills
- Analysis and problem solving skills
- Ability to self learn
- Team player, strong desire to learn, resilient, proactive Tertiary Certification (ie TAFE certificate III or IV) would be desirable

**Contact**:Lloyd Hall-Towers - Talent Acquisition Business Partner

GHD embraces hybrid work arrangements to create a work environment focused on well-being, flexibility and productivity where GHD people can thrive, this supports the diverse needs of our workforce while balancing the benefits of remote working with the value of face-to-face collaboration in the office.

We respectfully ask that no agency resumes be presented at this stage.

LI-LH1
LI-Remote

**Come together and make a meaningful impact.**

We bring our people together to create something bigger and solve some of the world's most complex problems. Come and experience the power of commitment and see strategy and ideas come to life when you join GHD.

**Let's drive real change.**

**Our Pledge to You**
At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.

That’s why we pledge to empower all of our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today.

See where your commitment could take you.

That’s the
**#PowerOfCommitment**

**Who we are**
GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents.

The Power of Commitment is our brand promise. It’s what makes us different. We are bound to our stated vision and determination to address humanity’s most urgent needs: to ensure water, energy and urbanisation are made sustainable for generations to come.

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