Product Expert

6 months ago

St Leonards, Australia Tomra Full time

**Company Description**
At TOMRA we are all about Clean Loop Recycling Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are used, less energy is wasted, and containers do not end up in our oceans, streets, or landfill. We’re proud to be collecting containers across Australia, with over 320 collection points across NSW. In addition, we have state-of-the-art Recycling Centres in Queensland, Northern Territory, Western Australia and Victoria.

As a ‘Looper’ at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community.

TOMRA is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances. TOMRA is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

**Job Description** About the role**:
The objective of this position is to be the local technical expert and follow up on TOMRA’s reverse vending products. You will be required to interface with our partners, customers, Technicians and system users. This role will act as the conduit between TOMRA Collection Australia (TCA) and TOMRA’s global head office in Norway.

**What you’ll be doing**:

- Build a comprehensive understanding of the TOMRA’s product portfolio
- Analyse data gathered from, report and follow up on installed machines according to SLA’s
- Suggest, develop, test and implement performance improving actions
- Act as the escalation point for technical queries or requests regarding TOMRA’s various RVM’s and resolve technical issues that may arise
- Perform software and hardware testing
- Create and maintain training material and product documentation
- Deliver training to Technicians, other Field Teams and Service Centre Operators
- Develop market-specific solutions for equipment/RVMs
- Lead projects for TCA
- Support machine installation and deployment processes
- implement performance improving actions across TCA’s RVM portfolio

**Qualifications** To be a successful Product Expert you will have**:

- Engineering Degree majoring in Mechatronic, Mechanical or Electrical preferred
- Strong data analysis capabilities
- Strong ability to communicate clearly with both internal and external stakeholders
- Solution and result driven
- Ability to learn and adapt new concepts
- Previous hands-on or field experience is preferred
- Proven experience developing products or system improvements

**Additional Information**
Does this sound like you? If so we would love to hear from you

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