Investigation Officer

3 weeks ago

Hobart, Australia Tasmanian Government Full time

**Investigation Officer (Energy) (357223)**:
Department of Justice

Office of the Ombudsman and Health Complaints Commissioner

Energy Ombudsman

Applications must be submitted by Wednesday 24 May, 2023 11:55 PM

**Position details**:
**Applications close**:

- Wednesday 24 May, 2023 11:55 PM AEST**Award/Classification**:

- Tasmanian State Service Award - General Stream Band 5**Salary**:

- $93,771.00 to $98,362.00 pro rata, per annum**Employment type**:

- Fixed-term, part-time**Region**:

- South**Location**:

- Hobart**Job description**:

- This position contributes to the efficient operation of the Energy Ombudsman jurisdiction by facilitating the early resolution of complaints, undertaking inquiries and investigations and by ensuring the Energy Ombudsman is kept informed and aware of systemic and relevant issues. The officer will also assist with enquiries and investigations under the Ombudsman Act 1978 and other statutes, as may be needed.We are a diverse and inclusive workplace and understand the importance of flexible working arrangements. Talk to us about how this could work for you.

**Period of Appointment**:
Fixed term until 26 January 2024

**Hours per fortnight**:
44.10 hours per fortnight (3 days per week)

**Major Duties**:

- Assist the Ombudsman in the fulfilment of the Ombudsman’s responsibilities under the Energy Ombudsman Act 1998, Ombudsman Act 1978 and other statutes as may be required.
- Manage enquiries, principally in relation to the Energy Ombudsman Act, including dealing directly with members of the public and agency contacts.
- Assess and investigate complaints, and identify and negotiate appropriate solutions and strategies for resolution.
- Prepare concise, factual reports and correspondence related to investigations.
- Liaise with external stakeholders, including Regulators, energy market participants, energy entities and Government agencies.
- Undertake research and provide policy advice.

**Pre-employment Checks**

The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.

The following checks are to be conducted:
1. Pre-employment checks
- Arson and fire setting
- Violent crimes and crimes against the person
- Sex-related offences
- Drug and alcohol related offences
- Crimes involving dishonesty
- Crimes involving deception
- Making false declarations
- Malicious damage and destruction to property
- Serious traffic offences
- Crimes against public order or relating to the Administration of Law and Justice
- Crimes against Executive or the Legislative Power
- Crimes involving Conspiracy

2. Disciplinary action in previous employment.

3. Identification check.

**Desirable Requirements**:
Relevant tertiary qualifications or experience working in a legal or complaints management environment. Current Drivers Licence.

**Download the Statement of Duties and any Associated Documents**:
Statement of Duties - Energy - Investigation Officer - 357223.DOCX

Statement of Duties - Energy - Investigation Officer - 357223.pdf

Information for Applicants (DOJ) Short Form Application.docx

Information for Applicants (DOJ) Short Form Application.pdf

FAQs Short Form Application.docx

FAQs Short Form Application.pdf

**How to apply**:
To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.

Please note that we do not require a separate statement addressing the selection criteria.

Refer to the 'Information for Applicants (DOJ)' document for further information. Please note, attachments must be in Microsoft Word or PDF format.

**For more information**

Ray McKendrick
Principal Officer (Energy)
Phone: (03) 6166 4566

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