Duty Officer Nunawading Community Hub/sportlink

2 months ago

Melbourne, Australia Whitehorse City Council Full time

**Casual and Part Time Positions Available**:

- **Work across Sportlink and the Nunawading Community Hub**:

- **Band 4**

At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of the evolving changes and needs of the community, the organisation is undertaking an exciting transformation journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our transformation focus on:

- Excellent Customer Experience and Service Delivery
- Great Organisational Culture
- Innovation and Continuous Improvement
- Good Governance and Integrity Long Term Financial Sustainability

**The role**:
The position will be responsible for the daily operation of Sportlink and the Nunawading Community while on shift and provide outstanding customer service to tenants, user groups and the wider community. The position will have Duty Officer shifts across a variety hours to support the efficient operation of the facilities including weekends. Casual and permanent part time positions are available.

The below permanent part time shifts are available:
Sportlink
Saturday: 1815 - 2230
Sunday: 0730 - 1300 / 1730 - 2230

Nunawading Community Hub
Saturday: 0830-1330 / 1700-2315
Sunday: 0830-1330 / 1315-1715

Applications for completing a shift(s) on a fortnightly basis will be considered.

**About you**:

- Demonstrated experience in a similar role, preferably within a sport or leisure environment including thorough understanding of the processes and procedures used within a leisure facility.
- Ability to effectively manage time and competing priorities in a demanding environment.
- Ability to act as chief warden, responding to various first aid and emergency situations.
- Ability to manage all centre operations and facility bookings in a timely and effective manner. Excellent oral and written communication skills to enable positive interaction with and gain cooperation and assistance from other employees, tenants, user groups, patrons and the wider community.**In return, we will offer**:
**The ability to make a difference - **Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community.

**Great working conditions **- a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.

**An extensive Health and Wellbeing offering **- Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.

**Transformation**:

- We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative, and constantly strive towards continuous improvement.

**Further Information**

Further information is available from Kieran Schneider on 9878 5555. To apply, please submit a copy of your resume (max 5 pages) and one page statement addressing the selection criteria and what you would bring to the role by 19 November 2023.

**Come and join the transformation
- Download the Position Description: _

Duty Officer
- City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all. _
- Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.ABOUT US
- The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people. Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.

Whitehorse City Council provides more than 100 services and facilities across a range of areas within our community services, city development, infrastructure, corporate services and transformation directorates. Whitehorse is one of Melbourne’s largest metropolitan councils with a workforce of approximately 1300 employees and aspires to foster an inclusive, vibrant, prosperous an

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