Technical Support Manager, Clerk Grade 7/8

4 months ago

Sydney, Australia NSW Government -School Administrative and Support Full time

**Position Information**:
The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the best outcomes for students and to advance the wellbeing of Aboriginal people.

**About the Role**

The Technical Support Manager contributes to the delivery of high quality ICT services at the school through incident diagnosis and resolution for complex issues, together with deployment of the department’s standardised infrastructure, hardware and systems. The role also provides technical advice in relation to the deployment of standardised ICT products and services to NSW public schools and departmental offices.

**Talent Pool**

**Conditions**:
**Special Notes**:
**How to Apply**
1. **A cover letter** (max 2 pages)
- demonstrating how your skills, knowledge and professional experience meet the focus capabilities as outlined in the role description

2. **A target question response** (maximum 300 words per target question)
- answering the two targeted questions below

3. **A current resume **(max 5 pages)

4. **Copies of your qualifications and/or academic transcripts**

If you are successfully progressed to interview, you will be required to provide
1. Proof of Identity information
2. Informed Consent Form
3. Declaration for child-related work

**Targeted Question 1**
Describe a situation where you changed or improved systems and processes to encourage performance and outcomes. What was the result? (300 words maximum)

**Targeted Question 2**
Select a time in which you had a challenge adapting to a new system or technological process. Can you please describe your role, what outcomes were you responsible for and how did you achieve and contribute to the overall success of the change? (300 words maximum)

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