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Manager, Collections Strategy

2 months ago

Melbourne, Australia ANZ Banking Group Full time

**Date**: 19-Apr-2023

**Location**: Melbourne, AU

**Company**: ANZ Banking Group Limited

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things
- whether they’re buying a home, building a business or saving for things big or small.

The Manager, Collections Strategy is critical to making this happen and will:
Deliver on actionable/value-add insights and analyses in support of the decision automation and optimisation journey of Retail Credit Risk
Streamline credit risk strategy, policy, and process for ANZ’s Retail Credit Portfolios
Deliver improved decision automation, low friction and fast outcomes for customers whilst managing ANZ risk appropriately
Utilise analytical techniques, leveraging existing data and system infrastructure, to create more tailored decisions and offers that improve customer and business outcome
End to end delivery of changes from ideation to rollout, coordinating with stakeholders across the business

**Role Location**: 833 Collins Street, Docklands VIC 3008

**Schedule**: Full Time

**Role Type**: Permanent

What will you bring?

To grow and be successful in the role, you will ideally bring the following:
A self-starter with a high degree of initiative and autonomy to navigate ambiguity and make decisions within a broadly defined direction and set boundaries.
Strong experience solving complex business problems that require strong judgment, commercial focus, and thought leadership, drawing on various techniques and prior experiences, extrapolating, exploring, and experimenting where new challenges are encountered.
Enjoy working “on the tools”, with strong working knowledge of data science, and/or business decision systems and/or reporting software tools (e.g., MS Excel, SAS, SQL, R, Python, Qlik, Tableau, Power BI, PowerCurve, TRIAD Customer Manager, AbInitio).
Solid stakeholder management experience to build and maintain strong cross-functional relationships with key personnel throughout value-chain, understanding and responding to stakeholder needs.
Excellent communication skills both written and verbal, to translate technical content into business insights, author business narratives and recommendations clearly and simply.
An effective coach who is sought out for their knowledge and experience when troubleshooting and guidance is needed.
Relevant prior work experience within industries including (but not limited to): financial, professional, or consulting services, utilities, engineering, information/data providers (such as credit bureaux).

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

28/04/2023, 11.59pm, (Melbourne Australia)

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