Manager - Retail Strategy

2 weeks ago

Melbourne, Australia National Australia Bank Full time

Manager - Retail Strategy

**Manager - Retail Strategy**

**Job no**: 792429

**Business unit**: Technology and Enterprise Operations

**Primary position location**: 700 Bourke St, Docklands, VIC

**Work type**: Permanent Full time

**Region**: VIC- Melbourne CBD
- **You'll be supported to manage your career, life, and work.**:

- **Colleagues connecting every day is what makes NAB a great place to work.**:

- **Opportunity to join Enterprise Operations.**

**It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.

We currently have a permanent opportunity for a manager to join our Enterprise Operations team. This role will be accountable for effective management of delinquent portfolio risk, execution against strategy and ensuring customer service levels across NAB Assist business units. The role has enterprise accountability from both a quantitative and qualitative perspective.

**Key responsibilities will include**:

- Responsible for the day-to-day delivery of treatment strategy to be executed by the broader business. Ensure there is a comprehensive system of reporting and quality to ensure strategy is delivered as designed and ensure collection strategy is compliant with regulatory guidelines.
- Leading a range of diverse functions with varying complexity of work, ensuring quality and timeliness of work for customers and colleagues, improving risk profile while achieving commercial outcomes.
- Consistently deliver exceptional service to customers which managing brand and reputation risk effectively whilst ensuring commerciality.

**What you will bring**:

- Advanced and confident communication skills and the ability to liaise with senior stakeholders and customers.
- Proven management abilities and to lead, coach people to achieve successful outcomes.
- Demonstrated ability to work under pressure to meet deadlines without compromising on quality.
- Data driven portfolio management skills.
- Experience as a leader with extensive Collections Strategy background.
- A Tertiary Degree in Accounting, Business, Finance or similar.
- Professional experience in banking/finance related disciplines.

**A diverse and inclusive workplace works better for everyone.**

At NAB, we're intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It's a huge part of what makes NAB such a special place to be.

**More focus on you**

We're committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities.

**Join NAB**

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

**Please note unsolicited CVs from agencies will not be accepted.**

**Advertised**: 13 Mar 2024 6:00 AM AUS Eastern Daylight Time

**Closing**: 19 Mar 2024 11:55 PM AUS Eastern Daylight Time

Job ID 792429

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