Global Collections Manager, Afterpay

3 weeks ago

Melbourne, Australia Afterpay Full time

**Company Description**
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.
**Job Description** Purpose of the role**:
The Global Collections Manager plays a critical role in the success of the Global Collection function and its support of the overall Commerce business unit. This includes overseeing a collections strategy that will look to achieve a customer centric experience and enhance financial results. You will partner with colleagues in the Risk management function, Technology, Legal and Compliance teams, to deliver strategy changes and drive process and performance excellence.

You will be accountable for the delivery of our collections strategy through our selected partners ensuring that we tightly manage, review and maintain strong relationships and outcomes for our customers and stakeholders and ensuring adherence to our Global Collections Agency Oversight Framework.

To be a success in the role, you will thrive on complex problem solving, be focused on delivering exceptional customer experiences, employ deep industry experience, and will have a keen focus on protecting the Commerce business profitability, reputation, and service experience.

**Responsibilities**:

- Ensure smooth running of the day to day collections operations across each of our global regions, meeting overall service levels, compliance and regulatory obligations, ensuring great customer experiences, and focusing on maintaining employee engagement and strong Debt Collections Agency (DCA) partner relationships.
- Lead and manage a team of Collections Specialists, providing guidance, support, and training as needed.
- Collaborate with cross-functional teams, including finance, operations, and customer service, to set targets, streamline collections processes and enhance efficiency in line with overall business goals.
- Build and maintain relationships with key stakeholders.
- Prepare regular reports and presentations on collections performance, trends, and strategies.
- Oversee procurement activities related to collections operations, including vendor selection, contract negotiation, and management of third-party service providers, ensuring cost-effectiveness and adherence to quality standards.

**Qualifications** Experience**:

- Extensive demonstrated experience working across multiple domains / business functions to deliver results in a fast-paced environment
- Demonstrated Change management in a high paced, scaling operational environment
- Experience in managing Operations processes/teams across multiple regions
- Expert stakeholder managements skills with the ability to partner with teams and department leaders,
- Excellent communication skills across a number of mediums (verbal, written and presentation);
- A self-starter and someone who thrives under pressure;
- Resilient, ability to manage multiple competing priorities and think holistically
- Ability to learn quickly, understand complex processes end to end in Operations, and the ability to manage/influence impacts across multiple programs

**Additional Information**
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. **_Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our_**_ I+D page_**_._**

**Perks**

We want you to be well and thrive. Our global benefits package includes:

- Healthcare coverage
- Retirement Plans
- Employee Stock Pur

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