Global Collections Manager, Afterpay

6 months ago

Melbourne, Australia Afterpay Full time

**Company Description**
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.
**Job Description** Purpose of the role**:
The Global Collections Manager plays a critical role in the success of the Global Collection function and its support of the overall Commerce business unit. This includes overseeing a collections strategy that will look to achieve a customer centric experience and enhance financial results. You will partner with colleagues in the Risk management function, Technology, Legal and Compliance teams, to deliver strategy changes and drive process and performance excellence.

You will be accountable for the delivery of our collections strategy through our selected partners ensuring that we tightly manage, review and maintain strong relationships and outcomes for our customers and stakeholders and ensuring adherence to our Global Collections Agency Oversight Framework.

To be a success in the role, you will thrive on complex problem solving, be focused on delivering exceptional customer experiences, employ deep industry experience, and will have a keen focus on protecting the Commerce business profitability, reputation, and service experience.

**Responsibilities**:

- Ensure smooth running of the day to day collections operations across each of our global regions, meeting overall service levels, compliance and regulatory obligations, ensuring great customer experiences, and focusing on maintaining employee engagement and strong Debt Collections Agency (DCA) partner relationships.
- Lead and manage a team of Collections Specialists, providing guidance, support, and training as needed.
- Collaborate with cross-functional teams, including finance, operations, and customer service, to set targets, streamline collections processes and enhance efficiency in line with overall business goals.
- Build and maintain relationships with key stakeholders.
- Prepare regular reports and presentations on collections performance, trends, and strategies.
- Oversee procurement activities related to collections operations, including vendor selection, contract negotiation, and management of third-party service providers, ensuring cost-effectiveness and adherence to quality standards.

**Qualifications** Experience**:

- Extensive demonstrated experience working across multiple domains / business functions to deliver results in a fast-paced environment
- Demonstrated Change management in a high paced, scaling operational environment
- Experience in managing Operations processes/teams across multiple regions
- Expert stakeholder managements skills with the ability to partner with teams and department leaders,
- Excellent communication skills across a number of mediums (verbal, written and presentation);
- A self-starter and someone who thrives under pressure;
- Resilient, ability to manage multiple competing priorities and think holistically
- Ability to learn quickly, understand complex processes end to end in Operations, and the ability to manage/influence impacts across multiple programs

**Additional Information**
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. **_Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our_**_ I+D page_**_._**

**Perks**

We want you to be well and thrive. Our global benefits package includes:

- Healthcare coverage
- Retirement Plans
- Employee Stock Pur

  • Operations Support Officer, Afterpay

    6 months ago

    Melbourne, Australia Afterpay Full time

    Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Operations Support Officer, Afterpay

    6 months ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: - It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our...

  • Product Counsel, Afterpay

    1 month ago

    Melbourne, Australia Afterpay Full time

    It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active...

  • Product Counsel, AfterPay

    1 month ago

    Melbourne, Australia Afterpay Full time

    It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active...

  • Product Counsel, Afterpay

    3 weeks ago

    Melbourne, Australia Afterpay Full time

    It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active...

  • Product Counsel, Afterpay

    1 week ago

    Melbourne, Australia Afterpay Full time

    It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active...

  • Merchant Credit Risk Underwriter

    6 months ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: - It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our...

  • Commercial Credit Risk Underwriter, Afterpay

    6 months ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: - It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our...

  • Head of Mid Market Relationship Management

    6 months ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel...

  • Head of Mid Market Relationship Management

    6 months ago

    Melbourne, Australia Afterpay Full time

    Company Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel...

  • Smb Credit and Fraud Analyst, Afterpay

    6 months ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: - It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our...

  • Operations Support Officer, Collections

    6 months ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: - It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our...

  • Treasury Manager, Apac

    6 months ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: - Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across...

  • Operations Support Officer

    6 months ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: - It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our...

  • Operations Support Officer

    6 months ago

    Melbourne, Australia Afterpay Full time

    Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Security Compliance Manager

    6 months ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business...

  • Customer Service Global Support Team Leader

    3 months ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: - It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our...

  • Customer Payments Officer

    6 months ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: Join a movement in which everyone can win. We started a movement in which everyone can win - shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across...

  • Customer Payments Officer

    6 months ago

    Melbourne, Australia Afterpay Full time

    Company Description Join a movement in which everyone can win. We started a movement in which everyone can win - shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the...

  • Senior Product Lawyer for Cash App

    3 weeks ago

    Melbourne, Victoria, Australia Afterpay Full time

    About AfterpayCash App is a global technology company with a focus on financial services, building tools to help more people access the economy. Our ecosystem includes commerce solutions, business software, and banking services.