Claims Learning Design

2 weeks ago

Parramatta, Australia QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee- Location: Flexible open to all QBE offices- Type: Permanent, full-time role

The opportunity

An exciting opportunity for a creative, digital savvy Claims Learning Design & Delivery Manager to lead a team of Training Partners and Learning and Design Consultants to deliver consistent high-quality technical learning practices across Claims. To establish the framework and methodology that delivers a consistently high-quality learning experience for our employees, this includes the scope, plan and establish design briefs for learning programs and solutions.

Your new role- Undertake learning needs analysis including understanding gaps in technical capability framework and understand opportunities to uplift Claim staff capability.-
- Manage the instructional design elements of projects ensuring project plans are in place for all streams of work and are delivered on time, in budget and future focused,-
- Challenge stakeholders to be more strategic, innovative and future focused in their approach to capability uplift and development- Thought leadership in design, development and delivery of diverse blended learning solution and conduct ongoing research into learning best practices, trends, and innovations.- ‘Happy to talk flexible working’

About you- Strong knowledge of capability, talent and leadership practices.- Experience in designing, developing and implementing capability development programs, including facilitation- In depth understanding of business direction, culture and priorities.- Understanding of the Financial Services (ideally insurance) industry- Innovative mindset, adaptability, and a customer service orientation.- Excellent internal consulting, change management, and project management skills.- Strong communication skills, both written and verbal, with a keen eye for detail.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE — let’s make it happen

**Benefits**:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice- 18 weeks’ gender-equal flexible leave for all new parents, including paid super- The ability to maximise retirement savings through voluntary super contributions and company matching- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums-
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)- Family First accredited employer since 2021

APPLY NOW and let’s make it happen

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at

Application Close Date: 10/03/2024 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it op

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