Relationship Manager

2 months ago

Dulwich, Australia REA Group Full time

Relationship Manager, Hybrid

We're REA

REA Group is one of the great Australian start-up success stories. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business specialising in property.

Our people are at the heart of everything we do. We take care of each other, and we invest in our culture. At REA, you’ll find the space to create and the people to inspire - all driven by a strong desire to make a difference and change the way the world experiences property.

We help people at every stage of their property journey by offering the richest content, data and insights, property valuation estimates and home financing solutions. We are proud to say we help millions of people find and finance their next home, every day.

Where the team fits in

The Relationship Manager
- Hybrid team are the pillars of partnership driving the ResCom sales team for
- You will be the strategic partner that is the link between our customers and the people that can drive growth and success.

You’ll work as part of a cross functional team known as a HIVE which consists of members who manage Specialist Sales, Success and Support. When you join the Relationship Manager
- Hybrid team within the Customer Group you join a wider group of like-minded individuals representing product, IT, sales and marketing, supported by PR, communications, HR, finance, legal - all the people you need to create products our consumers love and customers value. With

being the number one destination for people interested in property in Australia, as you can imagine - the group of legends working on our little red house are very passionate about what they do.

What the role is all about
- Manage and maintain relationships with customers utilising both virtual and F2F channels, ensuring their needs are met.
- Identify customer needs and growth opportunities, engage and introduce relevant Hive team members to action.
- Grow revenue through product upgrades and maintain 100% product retention.
- Drive product and feature usage through quarterly business reviews and connecting customers with Customer Success.
- Maintain strong relationships with Hive team members across Specialist Sales, Customer Success, Customer Support and Sales Support.
- Drive a strategic portfolio and territory plan with Hive team engagement.
- Maintain and grow depth of relationship with key customers and execute effective customer engagement programs.

Who we’re looking for
- A team player
- RM's are the important link between other members of the HIVE
- Someone with a proven track record of building meaningful connections to multiple stakeholders, both virtually and in person
- Someone with strong communication skills
- A ‘can do’ attitude
- Someone who approaches tasks creatively - those who ‘think outside the box’
- A ‘people person’ - relationships are the core of what we do. Customers should feel connected and supported
- Any experience in SaaS is desirable
- Knowledge of real estate and marketing methods helpful
- Advertising and online experience highly desirable
- Intermediate Microsoft Office skills
- Previous use of CRM systems (Salesforce)
- Looks at tricky situations through a solutions-focused lens
- Work productively in a fast paced and agile environment

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development - both professionally and personally. Your experience with us is something we take seriously.

We offer:

- A hybrid and flexible approach to working - Flexible parental leave offering for primary and secondary carers
- Programs to support mental, emotional, financial and physical health & wellbeing
- Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
- Hack Days so you can bring your big ideas to life
- Performance recognition programs because hard work should never go unnoticed

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

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