CRM Consultant

2 weeks ago

North Lakes, Australia Titan DMS Full time

**AUSTRALIA | North Lakes, Qld |**
- Full time position
- Immediate start
- Full product training provided

Economic changes are pressuring businesses to find ways to generate more revenue from their existing customers - and the automotive industry is no different. This ‘share of wallet’ concept comes from a deep understanding of the customer life cycle, and how data can be used to leverage communications and relationships that will deliver these results.

Over the last 15 years, _here_ at Titan we have positioned ourselves as market leaders for the automotive industry, providing solutions that are delivered through a robust software-as-a-solution model. What sets us apart is our ability to encompass all areas of a dealership’s day-to-day functions, including Customer Relationship Management (CRM). This is where you come in.

Your primary focus will be on understanding the requirements and goals of our customers, and how our software can deliver these solutions, whilst sharing industry insights for system improvements.

Your ability to build relationships, translate dealer requirements into tangible solutions, and identify areas for system improvements, will not just deliver exceptional service levels to our customers, but also position yourself as an expert within the industry to consult with on all areas of customer relationship management.

With a breadth of opportunities for us to offer additional value to our customers within this area, you will use your business insights, customer relationships, and financial acumen to ensure our CRM solutions not just meet our customers’ needs, but far exceed them.
- Key Responsibilities:
- Work with various stakeholders in the business to support project CRM configuration as well as new campaign creation, delivery, and training in the configuration of new campaigns.
- Manage Customer CRM requirements end-to-end (scoping to implementation, and ongoing support and maintenance).
- Provide expertise and recommendations to customers on their business expectations of CRM deliverables.
- Support CRM users and communicate issues to external developers, to facilitate agreeable outcomes.
- Establish and maintain processes that ensure best practices in campaign and lead management.
- Active role in the creation and delivery of reporting solutions; both to validate the ROI of these CRM solutions, and support business critical operations.
- What you will need to succeed:
- Must Have_
- An analytical mind with problem-solving skills.
- A customer centric mindset, focused on relationship outcomes
- A strong work ethic.
- Clear oral and written communication skills.
- Desire to learn and develop.
- Strong attention to detail.
- Rights to work full time in Australia.
- Desirable_
- Exposure to, or experience with writing SQL Queries, and an understanding of database technologies.
- Exposure to foreign markets and/or working with teams across multiple countries.
- Working knowledge of lead flow management and B2B sales processes.
- Exposure to, or experience within the automotive industry.
- Tertiary experience in **Information Technology, Information Systems, **or **Marketing**.
- Some of the benefits of joining our team:
- A competitive salary based on your qualifications and experience.
- An international career experience by working on global projects covering different cultures, background and time zones but primarily in Australia, Vietnam, Thailand and the Middle East.
- Career growth with significant interaction with various business areas, and complexities covering over 45 different Automotive Brands.
- Being part of a global company with offices in four continents.
- Full training in our SaaS products and Jira, including 24/7 access to extensive online resources.
- Career growth in Project Management and Consulting if desired.
- Joining a knowledgeable and friendly team that takes pride in delivering excellence in customer service and system implementation.
- Permanent full-time position that is available immediately.
- North side location.
- Take the next step:
- Note: Only successful applicants will be contacted for interview._

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