Bookings and Enquiries Officer

3 days ago

Melbourne, Australia Museum Victoria Full time

Location: Melbourne | CBD

Job type: Part time

Organisation: Museum Victoria

**Salary**: $56,834 - $64,911

Occupation: Customer Service/Call Centre

Reference: VG/MV3102

**Bookings and Enquiries Officer**

**ABOUT MUSEUMS VICTORIA**:
Museums Victoria cares for the State scientific and cultural collections, providing visitor access, activities and events at five distinct venues: Melbourne Museum, Immigration Museum, Scienceworks, IMAX Cinema and world heritage listed Royal Exhibition Building.

To learn more about Museums Victoria, please visit About us - Museums Victoria

**ABOUT THE POSITION**:
T**he successful applicant will have**:

- Demonstrated ability to work in high-pressure, high-volume customer service environments.
- Demonstrated customer focus, including effective teamwork and internal communications.
- Demonstrated high level communication, negotiation, and interpersonal skills.
- Demonstrated ability for problem solving and conflict resolution
- Demonstrated experience in providing quality service in a contact centre or equivalent telephone and/or online based environment
- Ability to source and comprehend high volumes of information and provide accurate and relevant information back to customers
- The successful applicant is required to undergo a Working with Children Check and be assessed as suitable (new employees are required to meet this cost).

**OTHER INFORMATION**:
These are both Part-time (0.6FTE), Ongoing positions. The salary on offer is $56,834 pro-rata, per annum (Base of Grade) + 11% superannuation.
- This position is required to work according to a roster which regularly requires them to work on a Saturday or Sunday or Public Holiday or outside the Span of Hours._

**HOW TO APPLY?**

To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select **“All Jobs”** and click on the link for this job's listing.
- Your Cover Letter.
- Your Resume.
- A written response addressing the Key Selection Criteria as outlined in our Role Statement (Please refer to attached document).

**Please note**: Applications that do not address the Key Selection Criteria will not be considered.

**APPLICATIONS CLOSE: Sunday, 25 February 2024 (11.59PM)

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