Bookings Officer

4 weeks ago

Melbourne, Australia SEA LIFE Full time

**Bookings Officer**

SEA LIFE Melbourne Aquarium, King St & Flinders St
Melbourne, VIC, 3000
Australia

***

Are you passionate about customer service? Do you have great attention to detail skills?

We currently have a fantastic opportunity for a Bookings Administrator to join the team at SEA LIFE Melbourne Aquarium.

**About the Role**

Reporting to the Guest Services Manager you will be responsible for effectively handling and coordinating all enquiries and booking processes to ensure we deliver a seamless guest experience.

Your duties include but are not limited to:

- Respond to all booking enquiries regarding schools, groups, tours and experiences and handling these enquiries effectively and efficiently.
- Ensure a seamless booking process is followed within Accesso (booking system), ensuring all bookings are entered correctly and no double bookings are made.
- Send out confirmation letters and all relevant information once the booking has been made.
- Ensure a high standard of customer care is always adhered to for both internal and external guests.
- Liaise with the Marketing Manager to ensure you have up to date information about new campaigns, education updates and group programs available.
- Secure additional revenue by upselling additional products and services where appropriate.
- Maintain contracts and relationships with guests as needed.
- Take ownership of the ticket donations process, following all processes and procedures surrounding donations.
- Take ownership of the issuing of Complimentary tickets and following all relevant processes and procedures.

**About You**

A passion for working in the tourism/attraction industry is essential, but to truly shine in this role you will also have:

- High level of planning and organisational skills required to meet the daily needs of the business.
- Excellent customer service skills.
- Ability to work within a team environment.
- High level of attention to detail, accurate and well organised.
- Consistency in work ethic, professionalism, and the ability to follow through with extra tasks.
- Demonstrate high level of computer literacy and systems capability.

**Benefits**

***-Corporate benefits including free access to all our attractions worldwide
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
- Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
- Being part of a business built on fun

**About Us**

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.
We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.
Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

**So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do - then we want to hear from you**

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

LI-AM3

  • Bookings Officer

    2 weeks ago

    Melbourne, Victoria, Australia Releaf Group Full time

    Releaf Clinics Job OpeningsJoin our team at Releaf Clinics and be a part of our mission to provide natural and effective solutions for health conditions.Bookings OfficerIf you're an experienced Booking Officer with a passion for natural medicine and excellent customer service skills, we want you on board.Releaf Clinics, a top provider of natural medicine in...

  • Bookings Officer

    2 weeks ago

    Melbourne, Victoria, Australia SEA LIFE Full time

    Bookings OfficerSEA LIFE Melbourne Aquarium, King St & Flinders StMelbourne, VIC, 3000Australia***Are you passionate about customer service? Do you have great attention to detail skills?We currently have a fantastic opportunity for a Bookings Administrator to join the team at SEA LIFE Melbourne Aquarium.About the RoleReporting to the Guest Services Manager...

  • Venues Booking Officer

    4 weeks ago

    Melbourne, Australia Yarra City Council Full time

    **Venues Bookings Officer** **Permanent Part Time - 24 hours per week** **Band 4 - $69,505.50 - $74,866.87 pro rata per annum + super** - **Supportive and Friendly team environment where we value growth and development**: - **Excellent employee benefits** **and competitive hourly rates**: - **Work in a dynamic and collaborative environment** An exciting...

  • Bookings Officer

    2 months ago

    Melbourne, Australia Releaf Group Full time

    Melbourne VIC Are you an experienced Booking Officer who has a passion for natural medicine? Do you have a knack for customer service? If so, Releaf Clinics wants you to join our team! Releaf Clinics is a leading provider of natural medicine in Australia. We offer face-to-face and telehealth consultations to patients who are looking for natural and...

  • Venue Bookings Officer

    2 weeks ago

    Melbourne, Victoria, Australia RMIT VN Full time

    Overview: Fulltime, Continuing position Salary level HEW 5 + 17% Superannuation and Flexible Working Arrangements Based at the Melbourne CBD campus, and hybrid ways of workingAbout YouAs the Venue Bookings Officer, you will play an important customer service role in the provision of booking information and bookings for both internal and external clients at...

  • Bookings Officer

    2 weeks ago

    Melbourne, Victoria, Australia Releaf Group Full time

    Melbourne VICAre you an experienced Booking Officer who has a passion for natural medicine? Do you have a knack for customer service? If so, Releaf Clinics wants you to join our teamReleaf Clinics is a leading provider of natural medicine in Australia. We offer face-to-face and telehealth consultations to patients who are looking for natural and effective...

  • Manager - Booking Office

    2 weeks ago

    Melbourne, Victoria, Australia The Royal Women's Hospital Full time

    Location: Melbourne | Northern MetropolitanJob type: Full timeOrganisation: The Royal Women's HospitalSalary: Salary not specifiedOccupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Human Resources, IT and Telecommunications, Information Management, NursingReference: 24992Elective Surgery Access Manager - Bookings Office...

  • Tourism Bookings

    4 weeks ago

    East Melbourne, Australia Melbourne Cricket Club Full time

    **Tourism Bookings & Services Officer**: East Melbourne VIC, Australia Apply Return to Job List **Tourism Bookings & Services Officer** - Utilise your great customer service, administration, service & stakeholder relationship management skills - Work for an iconic organization and be a part of a collaborative, dedicated tourism services team. - Enjoy the...

  • Medical Bookings Officer

    2 weeks ago

    Melbourne, Australia Seer Full time

    **About us** Seer is a Melbourne-based medtech company challenging the status quo of how healthcare is delivered. Through award-winning medical devices, combined with an extensive research and development program, and demand-based clinical coverage across the country, we are shifting the patient center of care from the hospital to the home. Our mission is...

  • Tourism Bookings

    2 weeks ago

    East Melbourne, Australia Melbourne Cricket Club Full time

    Tourism Bookings & Services Officer: East Melbourne VIC, AustraliaApplyReturn to Job ListTourism Bookings & Services Officer Utilise your great customer service, administration, service & stakeholder relationship management skills Work for an iconic organization and be a part of a collaborative, dedicated tourism services team. Enjoy the staff benefitsThe...

  • Booking Officer

    2 weeks ago

    Melbourne, Australia The Royal Children's Hospital Full time

    Location: Melbourne | Parkville Job type: Ongoing - Full Time Organisation: The Royal Children's Hospital **Salary**: $66,000 - $73,000 Occupation: Administration/Secretarial Reference: 11989 **About the Role** This is a Full Time ongoing position at 80 hours per fortnight within the RCH interpreting service. We are seeking a highly enthusiastic, team...

  • Medical Bookings Officer

    2 weeks ago

    Melbourne, Victoria, Australia Seer Full time

    About usSeer is a Melbourne-based medtech company challenging the status quo of how healthcare is delivered. Through award-winning medical devices, combined with an extensive research and development program, and demand-based clinical coverage across the country, we are shifting the patient center of care from the hospital to the home.Our mission is to open...

  • Elective Booking Clerk

    3 weeks ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    Reference Number- 75710- Position Title- Elective Booking Clerk- Location- The Royal Melbourne Hospital - City Campus, Parkville- Award- Admin Officers [10]- Advertisement text**Elective Booking Clerk** - **Seeking a dedicated administration clerk to join the Elective Booking Office team at the Royal Melbourne Hospital.**: - **Permanent Part time and...

  • Theatre Bookings Officer

    3 weeks ago

    Melbourne, Australia Monash Health Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Monash Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 60488 - Join our private administration team. - A Full-Time role, Monday - Friday **JESSIE MCPHERSON PRIVATE HOSPITAL **Make A Difference To The Lives Of Others While We Make A...

  • Elective Booking Clerk

    3 weeks ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Administration/Secretarial Reference: 75710 **Elective Booking Clerk** - ** Seeking a dedicated administration clerk to join the Elective Booking Office team at the Royal Melbourne Hospital.**: - ** Permanent...

  • Bookings Officer

    2 weeks ago

    Melbourne, Victoria, Australia Healthcare Professionals Group Full time

    Company Overview: Join a renowned global medical device company specializing in cutting-edge solutions for healthcare professionals worldwide. Our client is dedicated to delivering efficient and affordable treatments to enhance the quality of life for patients across the globe.Opportunity:Be an essential part of a dynamic and driven Customer Service...

  • Theatre Booking Coordinator

    4 weeks ago

    Melbourne, Australia Northpark Private Hospital Full time

    **Full-time role, 38 hours per week** - **Supportive Management Team** - **Data entry and administration duties** Northpark Private Hospital is looking for a theatre bookings Coordinator to join their theatre team on a permanent full-time basis. **Why Healthscope?** When you join Healthscope, you become part of our Community of Care. Our people are at the...

  • Theatre Booking Clerk

    4 weeks ago

    Melbourne, Australia Northpark Private Hospital Full time

    **Part-time role, 3 days per week**: - **Supportive Management Team**: - **Data entry and administration duties** Northpark Private Hospital is looking for a theatre bookings clerk to join their theatre team on a permanent part-time basis. Our theatre booking clerks provide outstanding customer service to doctor's rooms, patients and clinical staff. This...

  • Book Keeper

    2 months ago

    Melbourne, Australia Pace Appointments Full time

    Our client is a very successful and progressive international freight forwarder based in Tullamarine. With consistent growth, an exceptionally experienced management team and the latest industry software, they maintain an enviable position within this fast paced and exciting industry. An opportunity has arisen within their Melbourne office for a suitably...

  • Weekend Ambulance Booking Clerk

    2 months ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Part time Organisation: Austin Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 51238 - Make an impact supporting patients, their families and carers - Part time, permanent hours on a Saturday and Sunday (would suit University Student) - Based in...