Commercial Attendant
6 months ago
**Commercial Attendant**
SEA LIFE Melbourne Aquarium, King St & Flinders St
Melbourne, VIC, 3000
Australia
***
Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at SEA LIFE Melbourne
We are seeking fun, out going individuals with a passion for customer service for fixed term (December & January) casual employees to join our Front line teams in the Retail and F&B units at SEA LIFE Melbourne.
**About the Role**
In this position you ensure that all guests receive outstanding customer service. You offer the best deals, help customers find their desired products, use your sales skills to upsell strategically and ensure an all-round flawless commercial experience. Next to working on cash registers you will be helping with deliveries, restock shelves and ensure the overall presentation of the shop is up to standard.
You will play a pivotal role in ensuring the smooth operation of the SEA LIFE Melbourne café and retail spaces. You will provide world class service, both front-of-house and back-of-house, in a fast-paced environment that serves over 150,000 people annually.
Further responsibilities include:
- Provide world-class customer service to all guests
- Working with the Supervisors to improve the operational process of the cafe and retail spaces
- Support the café staff in other areas of the café to ensure a seamless operation
- Ensure daily cleaning and organisational tasks are completed fully and on time
**About You**
To shine in this role you will ideally have:
- Exceptional interpersonal skills with a high level of confidence in interacting with guests
- Proven ability to multi-task and work on multiple projects simultaneously is necessary
- POS experience is favourable
- Previous experience in hospitality and upholding food & safety policies
- Strong work ethic and the demonstrated ability to work within a fast-paced team-oriented environment
- Availability on weekends is a huge asset
- You are also a strong communicator and are able to build rapport across the business. Your ability to multi-task and have a flexible and adaptable approach along with the ability to meet deadlines and have demonstrated planning, organisational and time management skills are desired.
**Benefits**
Working for one of Melbourne’s top, ‘must see’ attractions, you will be working within a fun, collaborative and supportive environment.
Our hourly rate is competitive and other perks include:
- Corporate benefits such as free entry to all our attractions WORLDWIDE
- Other external and internal discounts such as 25% off in our stores and cafes
- Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
- Domestic and global opportunities to expand your skills and grow your career, including internal and external professional development courses
- Being part of a business built on fun
**Who are Merlin Entertainments?**
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to nearly 65 million visitors a year. We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.
**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
LI-AM3
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