E-commerce Assistant

4 days ago


Malvern East, Australia Valiram Full time

**E-Commerce Assistant - Victoria's Secret Chadstone**
Are you tech-savvy, passionate about customer service, and familiar with back-of-house operations? Victoria's Secret E-Commerce at Chadstone is looking for an E-Commerce Assistant to help resolve customer inquiries and deliver an exceptional service experience.

**About The Role**
- Build positive relationships with customers across all interaction channels.
- Handle customer complaints and document accurate information in the system.
- Provide timely and effective solutions to customer inquiries.
- Liaise with the Customer Service team regarding orders, deliveries, and status updates.
- Perform administrative tasks, including processing documents, mail-outs, and other assigned duties.
- Use digital data storage systems to manage and update customer information.
- Assist with any ad-hoc tasks within the E-Commerce department.

**About You**
- Minimum 2 years of retail experience.
- Strong written and verbal communication skills.
- Excellent attention to detail and organizational abilities.
- Strong interpersonal skills with a customer-first mindset.
- Self-driven, enthusiastic, and eager to learn.
- Ability to work both independently and collaboratively.

If you're excited about this opportunity and ready to make a difference, we'd love to hear from you

**Job Types**: Full-time, Part-time, Casual

Pay: $25.00 - $30.00 per hour

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 16/01/2025


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