Enterprise Services Manager, Public Sector

7 months ago

Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

Experience delivering and selling Consulting and Professional Services - Senior level executive engagement and advisory experience
- A strong understanding of cloud computing (Iaas, SaaS, PaaS), its benefits and the impact on enterprise transformation.
- Ability to navigate across complex environments and the customer in a trusted advisor/consultative approach; and, establishing credibility quickly with senior level executives across the organizations.
- Excellent written and verbal communication skills, including group leadership and executive presentations

Amazon Web Services Professional Services is looking for an Enterprise Service Manager (ESM) to join our Public Sector team in Sydney. The ESM is a trusted advisor for our largest Customers to understand and help realise their critical business outcomes with AWS.

Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.

**We are looking for someone who is passionate about**:

- Building of a transformational vision and execution model aligned with Customer’s challenges and desired outcome. Develop bold cloud strategies with senior executives and present respective proposals.
- Development of long term Cloud Strategy for customers - Help shape customers’ cloud strategy, cloud transformational roadmaps and changes in working practices
- Identifying & developing specific opportunities and supporting business cases
- Deal shaping, including estimations and deal pricing
- Contract negotiations & closing
- Oversee delivery of projects, ensure high quality, on time and on budget delivery and customer satisfaction. Mitigation of delivery risks and issues.
- Engaging with customers actively leveraging Technical or IT Advisory / IT Transformation skills to support project delivery.
- Building strong relationships with senior executives and enterprise teams to understand goals and required outcomes

Key job responsibilities
Your responsibilities will include aligning ProServe offerings to critical business and IT outcomes, overseeing and assessing capture and proposal activities specific to AWS ProServe, working with partner managers to drive a holistic partner strategy and providing insight to accelerate rate of execution/adoption of cloud technology. You will dive deep into Customer priorities, needs, and challenges and identify opportunities for AWS ProServe to support their missions and objectives. You will develop and implement go-to-market plans for those opportunities and drive them through the sales cycle. You will identify technologies, services, solutions, and partners that help our customers achieve their missions.

About the team
AWS Professional Services lead Government, education, non-profits, and healthcare organizations; and their IT providers through their cloud adoption journey and help them achieve their desired business outcomes through AWS leadership and technical expertise. AWS Professional Services optimize the customers' model, reduce risk, and shorten customers' time to value via scientific breakthroughs, creating a broader reach to constituents, and producing productivity benefits, allowing for them to focus on their core missions.

Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfilment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Employee Benefits
We’re passionate about supporting the needs of our people and their family.

**This may include**:

- Comprehensive Private Health Insurance
- Paid Maternity and Parental Leave
- Amazon Employee Discount on product and services
- Salary Continuance and Life Insurance

What if I don’t meet all the requirements?

That’s okay We hire people who have a passion for learning and are curious. You will be supported in your career development here at AWS. You will have plenty of opportunities to build your technical, leadership, business and consulting skills. Your onboarding

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