Client Service Manager

4 months ago


Fremantle, Australia McPhee Freight Full time

**QUALIFICATIONS & REQUIREMENTS**
- AQF Associate Degree
- At least two years of relevant experience.
- Must be fluent and possess Intermediate Microsoft Office skills in Office 365, particularly Word, Excel and Outlook & ideally have used Canva.
- Hold a valid drivers license and have own transport
- Possess a team player outlook and work cooperatively in a dynamic team.
- Service oriented and customer focused with the ability to perform multiple assignments at the same time with a high level of attention to detail.
- Be flexible, adaptable, have initiative and think on your feet and have the ability to anticipate needs.
- Excellent verbal, written communication and customer service skills with capability to Multitask.
- Must be reliable and hardworking

**DUTIES & RESPONSIBILITIES**
- Manage and train Customer Associates
- Create & present cargo reports to maintain & strengthen existing client relationships.
- Liaise with our East Coast team members regarding existing clients on a regular basis.
- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
- Follow up on client bookings to ensure client satisfaction, requesting reviews and relaying feedback to relevant team members.
- Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
- Create and implement an effective customer loyalty program
- Provide recommendations and inform through reporting any sensitive and emerging issues.
- Escalate issues, keeping informed, advise, receive guidance and instruction
- Participate in discussions and decision regarding resolution of issues and implementation of innovation and best practise.
- Review work and proposal of team members
- Manage the flow of information, seek clarification and provide advise and response to ensure prompt resolution of issues.
- Address/respond to queries to provide advice where possible, or redirect to relevant party for review and resolution.

Pay: $80,000.00 - $90,000.00 per year

Work Location: In person



  • Fremantle, Australia DURAL HOLDINGS PTY LTD Full time

    **Client Services Manager** **Full-time** **DURAL HOLDINGS PTY LTD** **‘Terrace Men’** We are searching for a professional Client Services Manager who will be responsible for the delivery of exceptional client service through the cultivation and management of client relationships, managing the seamless delivery of high-quality services to our clients...

  • Client Service Officer

    6 months ago


    Fremantle, Australia Demant Full time

    **Who is Audika?** - Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.- In Australia, Audika...

  • Client Service Officer

    7 months ago


    Fremantle, Australia Demant Full time

    **Who is Audika?** - #LI-TS1 #audika_Australia #LI-ON- Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than...

  • Av Service Manager

    7 months ago


    Fremantle, Australia Austcorp Executive Full time

    Great culture - fun team with stability, flexibility and a great reputation - Office based SOR with some travel to metro sites - Salary $85k + Super + Car **The Company**: Join a great business with strong client delivery focus, yet relaxed culture and very low turnover. This business is looking for an addition to their stable team to contribute to...

  • Service Manager

    7 months ago


    Fremantle, Australia Cocoon Group Services Full time

    **Service Manager (Permanent Full-time)** Western Australia **Position Purpose** The purpose of this role is to lead operational teams, ensuring services reflect customer needs and deliver agreed quality outcomes for customers and the organisation. Service Managers handle and resolve client queries, develop strategies for the improvement of service...


  • Fremantle, Western Australia Allstar Recruitment Group Full time

    We are seeking a skilled and experienced Service Centre Manager to oversee the daily operations of our busy service centre in Perth, Western Australia.The ideal candidate will have a proven background in managing a fast-paced service centre, excellent interpersonal skills, and the ability to collaborate with clients and engineers to deliver high-quality work...


  • Fremantle, Western Australia Allstar Recruitment Group Full time

    Job Title: Service Centre ManagerLocation: Perth WAThis is a Service Centre Manager role for a busy service centre based out of Perth WA. The role requires a solid background in running a service centre, excellent interpersonal skills, and the ability to liaise with clients and engineers to ensure work is carried out in a timely and efficient manner.Key...


  • Fremantle, Australia Monsterball Amusement & Hire Full time

    Monsterball Amusements & Hire is the leading inflatable amusements provider in Western Australia and Northern Territory. We organise events all over Perth metro and regional WA as well as manage our NT branch. We have a large variety of inflatables including obstacle courses, water slides, climbing walls, bucking bulls, and of course bouncy castles that we...


  • Fremantle, Western Australia Invocare Full time

    About InvoCareMareena Purslowe Funerals is a part of InvoCare, an industry leader within the funeral industry. Our company currently operates over 300 funeral locations, 17 cemeteries and 29 crematoria throughout Australia, New Zealand and Singapore.We pride ourselves on providing vital services to families to assist them in celebrating the lives of their...


  • Fremantle, Western Australia Invocare Full time

    About InvoCareAt InvoCare, we provide vital services to families across Australia, New Zealand, and Singapore, helping them celebrate the lives of their loved ones.Our CommitmentWe are dedicated to delivering exceptional customer service and building strong relationships with our clients. Our team is passionate about making a difference in the communities we...

  • Manager

    3 months ago


    Fremantle, Australia RSM AUSTRALIA Full time

    RSM Australia supports a people-centric and collaborative culture where we are committed to empowering and developing you. As a leading professional services firm, we connect you to an extensive network of global resources and invest in your future. We value the meaningful work that you do and encourage you to be a part of the change. Our value proposition...


  • Fremantle, Western Australia Programmed Full time

    About UsAt Programmed, we strive to deliver exceptional service and support to our clients and communities.We are currently seeking a highly organized and motivated individual to join our team as a Receptionist. In this role, you will be responsible for providing essential support to ensure the smooth operation of our centres.The successful candidate will be...


  • Fremantle, Australia Rowan Energy Full time

    We are seeking a dedicated Remote Customer Service Representative to join our team and help us maintain our financial health while delivering excellent customer service. As a Remote Customer Service Representative, you will oversee the accounts receivable process, focusing on collecting overdue payments from customers and clients who have not met their...


  • North Fremantle, Australia Retailworld Resourcing Full time

    **Service Delivery Manager** Exciting Opportunity in a Rapidly Growing Environment **About the Company**: Our client, a leading kitchenware and homeware retailer based in Australia, is seeking a passionate and dynamic Service Delivery Manager to join their innovative team. With 18 stores nationwide and a thriving online presence, they are committed to...


  • Fremantle, Western Australia DP World Australia Full time

    About DP World AustraliaDP World Australia is a leading logistics and transportation company that plays a vital role in the Australian economy.Job SummaryWe are seeking an experienced Transport Specialist to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day transport operations for our clients using DP...

  • Key Accounts Manager

    6 months ago


    Fremantle, Australia Recruit19 Full time

    Key Account Manager position with an International Freight Forwarder - Attractive remuneration package - Great team culture **You are** a sales and account management professional with relevant experience in the freight forwarding industry. You build strong relations both internally and externally and tailor your approach for each client. You are skilled at...

  • Case Manager

    7 months ago


    Fremantle, Australia Stream Recruitment Group Pty Ltd Full time

    ASAP start - Permanent fulltime available! - Excellent $$ and benefits! Senior positions also available! - Grow you carreer!! START ASAP! **Social Worker, Case Manager or Community Worker** **THE POSITION**: **Stream Healthcare** is recruiting experienced community workers / case managers with experience within housing, homelessness and FDV! As a Social...


  • Fremantle, Western Australia Allstar Recruitment Group Full time

    About the CompanyAllstar Recruitment Group is partnering with a leading compressor technology provider to find a skilled Service Technician.Job OverviewWe are seeking a highly motivated and experienced Compressor Service Technician to join our client's team in Perth, WA. As a key member of their service team, you will be responsible for travelling to...

  • PMO Manager

    7 months ago


    Fremantle, Australia Peoplebank Full time

    Location: - Fremantle- Job Type: - Contract- Posted: - about 5 hours ago- Contact: - Maria Hecto- Discipline: - General IT - Reference: - 258915**PMO Manager**: - 6 months contract with a government client - Location: Based in SOR, immediate start - Skills: Responsible for Project management, Governance, Policies, Processes Our client is looking for a PMO...


  • Fremantle, Western Australia Frontline Recruitment Full time

    Experienced Retail ProfessionalsHomewares Store Leadership OpportunityWe are seeking a highly skilled and motivated Store Manager to lead our flagship homewares store in Perth. As the driving force behind the store's success, you will be responsible for delivering exceptional customer experiences, inspiring your team to achieve sales targets, and upholding...