Client Service Manager

2 months ago


Fremantle, Australia McPhee Freight Full time

**QUALIFICATIONS & REQUIREMENTS**
- AQF Associate Degree
- At least two years of relevant experience.
- Must be fluent and possess Intermediate Microsoft Office skills in Office 365, particularly Word, Excel and Outlook & ideally have used Canva.
- Hold a valid drivers license and have own transport
- Possess a team player outlook and work cooperatively in a dynamic team.
- Service oriented and customer focused with the ability to perform multiple assignments at the same time with a high level of attention to detail.
- Be flexible, adaptable, have initiative and think on your feet and have the ability to anticipate needs.
- Excellent verbal, written communication and customer service skills with capability to Multitask.
- Must be reliable and hardworking

**DUTIES & RESPONSIBILITIES**
- Manage and train Customer Associates
- Create & present cargo reports to maintain & strengthen existing client relationships.
- Liaise with our East Coast team members regarding existing clients on a regular basis.
- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
- Follow up on client bookings to ensure client satisfaction, requesting reviews and relaying feedback to relevant team members.
- Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
- Create and implement an effective customer loyalty program
- Provide recommendations and inform through reporting any sensitive and emerging issues.
- Escalate issues, keeping informed, advise, receive guidance and instruction
- Participate in discussions and decision regarding resolution of issues and implementation of innovation and best practise.
- Review work and proposal of team members
- Manage the flow of information, seek clarification and provide advise and response to ensure prompt resolution of issues.
- Address/respond to queries to provide advice where possible, or redirect to relevant party for review and resolution.

Pay: $80,000.00 - $90,000.00 per year

Work Location: In person



  • Fremantle, Australia DURAL HOLDINGS PTY LTD Full time

    **Client Services Manager** **Full-time** **DURAL HOLDINGS PTY LTD** **‘Terrace Men’** We are searching for a professional Client Services Manager who will be responsible for the delivery of exceptional client service through the cultivation and management of client relationships, managing the seamless delivery of high-quality services to our clients...

  • Client Service Officer

    5 months ago


    Fremantle, Australia Demant Full time

    **Who is Audika?** - Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.- In Australia, Audika...

  • Client Service Officer

    5 months ago


    Fremantle, Australia Demant Full time

    **Who is Audika?** - #LI-TS1 #audika_Australia #LI-ON- Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than...

  • Av Service Manager

    5 months ago


    Fremantle, Australia Austcorp Executive Full time

    Great culture - fun team with stability, flexibility and a great reputation - Office based SOR with some travel to metro sites - Salary $85k + Super + Car **The Company**: Join a great business with strong client delivery focus, yet relaxed culture and very low turnover. This business is looking for an addition to their stable team to contribute to...


  • Fremantle, Western Australia Invocare Full time

    About the RoleWe are seeking a skilled and compassionate Location Manager to join our team at InvoCare. As a key member of our team, you will be responsible for ensuring our brand is well-known in the community, driving results, and providing exceptional service to our clients.Key ResponsibilitiesLead and develop a high-performing team to deliver outstanding...


  • Fremantle, Western Australia Allstar Recruitment Group Full time

    Service Centre Manager OpportunityWe are seeking an experienced Service Centre Manager to lead the day-to-day operations of our busy service centre in Perth, WA.About the Role:This is a fantastic opportunity for a seasoned service centre manager to join our team and take charge of the service centre's operations. The successful candidate will have a solid...


  • Fremantle, Western Australia RSM AUSTRALIA Full time

    About RSM AustraliaRSM Australia is a leading professional services firm that supports a people-centric and collaborative culture. We empower and develop our employees, connecting them to a global network of resources and investing in their future.Job DescriptionWe are seeking a highly skilled Financial Services Manager to join our team. As a key member of...


  • Fremantle, Western Australia Invocare Full time

    About the Role:We are seeking a skilled and compassionate individual to fill the position of Location Manager at InvoCare. As a key member of our team, you will be responsible for ensuring the provision of quality service to our clients, embracing and advocating the company's culture and high service standards.About You:You possess the capacity to lead,...


  • Fremantle, Western Australia Invocare Full time

    About the RoleWe are seeking a skilled and compassionate Location Manager to join our team at InvoCare. As a key member of our team, you will be responsible for ensuring our brand is well-known in the community, driving results, and providing exceptional service to our clients.Key ResponsibilitiesLead and develop a high-performing team to deliver outstanding...

  • Service Manager

    6 months ago


    Fremantle, Australia Cocoon Group Services Full time

    **Service Manager (Permanent Full-time)** Western Australia **Position Purpose** The purpose of this role is to lead operational teams, ensuring services reflect customer needs and deliver agreed quality outcomes for customers and the organisation. Service Managers handle and resolve client queries, develop strategies for the improvement of service...


  • Fremantle, Western Australia Allstar Recruitment Group Full time

    Service Centre Manager - Compressor EngineeringOur client, a nationally recognised market industry leader, is seeking a Service Centre Manager to manage the day-to-day operations of a busy service centre based out of Perth WA.The successful candidate will have a solid background in running a busy service centre, coupled with excellent interpersonal skills...

  • Service Manager

    1 month ago


    Fremantle, Western Australia Allstar Recruitment Group Full time

    Service Centre Manager - Compressor ExpertWe are seeking a highly skilled Service Centre Manager to lead our Compressor Service Centre in Perth, WA. As a key member of our team, you will be responsible for managing the day-to-day operations of the service centre, ensuring timely and efficient delivery of services to our clients.About the RoleManage the...


  • Fremantle, Western Australia Allstar Recruitment Group Full time

    Job Title: Service Centre ManagerLocation: Perth WAThis is a Service Centre Manager role for a busy service centre based out of Perth WA. The role requires a solid background in running a service centre, excellent interpersonal skills, and the ability to liaise with clients and engineers to ensure work is carried out in a timely and efficient manner.Key...


  • Fremantle, Australia Monsterball Amusement & Hire Full time

    Monsterball Amusements & Hire is the leading inflatable amusements provider in Western Australia and Northern Territory. We organise events all over Perth metro and regional WA as well as manage our NT branch. We have a large variety of inflatables including obstacle courses, water slides, climbing walls, bucking bulls, and of course bouncy castles that we...


  • Fremantle, Western Australia Invocare Full time

    Career Opportunities at InvoCare**About Us**At InvoCare, we provide vital services to families to assist them in celebrating the lives of their loved ones. Our team is dedicated to delivering exceptional client family experiences.**Job Description**We are seeking a highly skilled and compassionate Location Manager to join our team. As a Location Manager, you...

  • Manager

    2 months ago


    Fremantle, Australia RSM AUSTRALIA Full time

    RSM Australia supports a people-centric and collaborative culture where we are committed to empowering and developing you. As a leading professional services firm, we connect you to an extensive network of global resources and invest in your future. We value the meaningful work that you do and encourage you to be a part of the change. Our value proposition...


  • Fremantle, Western Australia Invocare Full time

    About the Role:We are seeking a skilled Location Manager to lead our team and ensure the provision of quality service to our clients. The successful candidate will have a strong focus on building positive relationships with stakeholders, motivating a team, and providing compassionate care and support to families during one of the most challenging times in...


  • Fremantle, Western Australia Invocare Full time

    About InvoCareInvoCare is a leading provider of funeral and cemetery services in Australia, New Zealand, and Singapore. We offer a wide range of products and services to help families celebrate the lives of their loved ones.Estimated Salary: $120,000 - $180,000 per annumThis role is based on national averages and may vary depending on location, experience,...


  • Fremantle, Western Australia Allstar Recruitment Group Full time

    Compressor Service Technician Job DescriptionWe are seeking a skilled Compressor Service Technician to join our team at Allstar Recruitment Group. As a key player in the delivery of Compressor technology, our client is a renowned market leader in the Oil & Gas, Mining & Related industry sectors.Job Summary:This role is for a Service Technician / Engineer /...


  • Fremantle, Australia Rowan Energy Full time

    We are seeking a dedicated Remote Customer Service Representative to join our team and help us maintain our financial health while delivering excellent customer service. As a Remote Customer Service Representative, you will oversee the accounts receivable process, focusing on collecting overdue payments from customers and clients who have not met their...