Customer Service Manager
3 months ago
Monsterball Amusements & Hire is the leading inflatable amusements provider in Western Australia and Northern Territory. We organise events all over Perth metro and regional WA as well as manage our NT branch.
We have a large variety of inflatables including obstacle courses, water slides, climbing walls, bucking bulls, and of course bouncy castles that we hire out for customers' events. We manage a team of staff that attends these events to run the inflatables.
We are a young, small, vibrant, and fun business looking for an event organiser who can slip into the culture and enjoy the ride
You will be based at our Fremantle office and will be in charge of managing the WA Event team and insure the events run smoothly.
- Create, review, and implement the company’s customer service policies, standards, and procedures
- Set the customer service objectives and evaluate the accomplishment to ensure the effective day-to-day operation
- Manage the delivery of tasks within the customer service team members
- Provide clear guidelines and feedback, and motivate the team members as necessary to improve their work performance and service quality
- Create the after-sales services strategies and ensure the the team to follow up feedback from the customers regarding the services experience
- Maintain records of all interactions and feedback from the customers, and assess them to provide insights and advice in order to improve the customer satisfaction
- Collect sales data and analyse service metrics to produce weekly reports of customer service experiences and sales performances
- Involved in the recruitment process for customer service staff, and in the training program
- Collaborate with the operational, logistic, and finance department to ensure the smooth process of goods and services delivery and customer satisfaction
- Stay informed and up to date on the customer service trends that may be beneficial to the customer services quality development
- Assist the General manager on the national scale growth of the business
Job Requirements:
- At least 2 years of experience in the relevant position
- Outstanding leadership and well organised
- Strong verbal and written communication skills
- Customer service and problem-solving oriented
With the sustained growth of our company, there has never been a better time to join Monsterball Amusements & Hire.
Pay: $70,000.00 - $75,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Supplementary Pay:
- Bonus
Work Location: In person
Expected Start Date: 07/10/2024
-
Customer Service
4 weeks ago
Fremantle, Australia Irisphoto Full time**Join us at Irisphoto - Fremantle Markets!** Are you an outgoing and personable individual looking for a fun and interactive job? Irisphoto is looking for staff to join our vibrant team at the Fremantle Markets, where we turn customers’ eyes into unique artwork. No experience is necessary! **Your Role Includes**: - Engaging and inviting potential...
-
Customer Service Officer
5 months ago
Fremantle, Australia Workskil Australia LTD Full time**About the Role** The Employment Coach is responsible for the case management of an allocated caseload of customers with the objective of finding them employment. The role will consist of case management with a focus on improving the customers’ capacity to work by stabilising non-vocational issues and building vocational skills and experience. The role...
-
Customer Service Representative
2 weeks ago
Fremantle, Australia Rowan Energy Full timeWe are seeking a dedicated Remote Customer Service Representative to join our team and help us maintain our financial health while delivering excellent customer service. As a Remote Customer Service Representative, you will oversee the accounts receivable process, focusing on collecting overdue payments from customers and clients who have not met their...
-
Customer Service Specialist
1 month ago
Fremantle, Western Australia Officeworks Full timeAbout UsAt Officeworks, we're a team of passionate individuals who make a difference in our customers' lives. Our store in Fremantle is seeking a Customer Service Specialist to join our team.About the RoleAs a Customer Service Specialist, you will be the face of Officeworks, providing expert advice to customers and delivering an exceptional customer...
-
Customer Service Specialist
1 month ago
Fremantle, Western Australia Officeworks Full timeAbout the roleOur Officeworks store is seeking passionate team members to join us across various departments. As a customer service specialist, you will work closely with the team to deliver exceptional customer service, providing expert advice and support to customers in our range of products and services.About youYou are a customer-focused individual who...
-
Customer Service Expert
2 days ago
Fremantle, Western Australia Officeworks Full time**About the Role**We are seeking passionate and dedicated customer service specialists to join our team at Officeworks Fremantle store.This is a great opportunity for individuals who are passionate about delivering exceptional customer experiences and working in a fast-paced environment.The ideal candidate will have excellent communication skills, be able to...
-
Customer Service Specialist
1 month ago
Fremantle, Western Australia Officeworks Full timeAbout the RoleOfficeworks is seeking passionate casual team members to join our Fremantle store across various departments, including replenishment, technology, and customer service.As a customer service specialist, you will work closely with our team to deliver exceptional customer experiences. You will provide expert advice to customers on our range of...
-
Customer Service Ambassador
3 weeks ago
Fremantle, Western Australia Officeworks Full timeAbout the roleWe are seeking passionate part-time team members to join our Officeworks Fremantle store across various departments, including tech, nightfill, and print & copy. As a customer service specialist, you will work together with the team to deliver exceptional customer service, providing expert advice and operating as a proud Officeworks brand...
-
Customer Service Ambassador
1 week ago
Fremantle, Western Australia Officeworks Full timeAbout the RoleWe are seeking a passionate and customer-focused individual to join our team as a Customer Service Ambassador at our Officeworks Fremantle store.As a key member of our sales floor team, you will provide expert advice to customers on our wide range of products and services, operating as a proud Officeworks brand ambassador.Required for a minimum...
-
Customer Service Specialist
3 weeks ago
Fremantle, Western Australia Officeworks Full timeAbout the RoleOfficeworks is seeking passionate casual team members to join our Fremantle store, working across various departments including replenishment, technology, and customer service.As a key member of our team, you will provide expert advice to customers, operate as a proud Officeworks brand ambassador, and contribute to delivering great customer...
-
Customer Service Specialist
2 weeks ago
Fremantle, Western Australia Officeworks Full timeAbout UsAt Officeworks, we're passionate about delivering exceptional customer service and experience. Our team members are the face of our brand, working closely with customers to understand their needs and provide expert advice on our range of products and services.What We're Looking ForA customer-focused individual who is passionate about service and...
-
Customer Service Ambassador
3 weeks ago
Fremantle, Western Australia Officeworks Full timeAbout the roleWe are seeking passionate part-time team members to join our Officeworks Fremantle store across a number of departments.As a customer-focused individual, you will provide expert advice to customers, operate as a proud Officeworks brand ambassador, and work together with the team to ensure great customer service is always delivered.Required for...
-
Customer Service Representative
3 weeks ago
Fremantle, Western Australia Officeworks Full timeAbout the RoleWe're seeking a passionate and customer-focused individual to join our team as a Customer Service Representative at Officeworks Fremantle store.As a key member of our team, you'll provide expert advice to customers, work together with the team to ensure great customer service, and operate as a proud Officeworks brand ambassador.This role...
-
Customer Service Officer
5 months ago
Fremantle, Australia Workskil Australia LTD Full time**About the Role** This role is responsible for making delightful first impressions on our customers, being the face of Workskil. You will use your superstar administration skills to direct inquiries to the appropriate area, in a timely manner and provide operational support to your colleagues. **This role is being offered on a full time, ongoing basis and...
-
Customer Service Officer
6 months ago
Fremantle, Australia Workskil Australia LTD Full time**About the Role** This role is responsible for making delightful first impressions on our customers, being the face of Workskil. You will use your superstar administration skills to direct inquiries to the appropriate area, in a timely manner and provide operational support to your colleagues. **This role is being offered on a full time, ongoing basis and...
-
Customer Service Officer
5 months ago
Fremantle, Australia Workskil Australia LTD Full time**About the Role** This role is responsible for making delightful first impressions on our customers, being the face of Workskil. You will use your superstar administration skills to direct inquiries to the appropriate area, in a timely manner and provide operational support to your colleagues. **This role is being offered on a full time, ongoing basis and...
-
Customer Service Officer
6 months ago
Fremantle, Australia Workskil Australia LTD Full time**About the Role** This role is responsible for making delightful first impressions on our customers, being the face of Workskil. You will use your superstar administration skills to direct inquiries to the appropriate area, in a timely manner and provide operational support to your colleagues. **This role is being offered on a full time, ongoing basis and...
-
Customer Service Specialist
1 week ago
Fremantle, Western Australia Officeworks Full timeAbout the RoleOfficeworks, a leading office supplies retailer in Australia, is seeking a skilled and customer-focused individual to join our team as a Customer Service Specialist in our Fremantle store.We offer an estimated salary of $20-$25 per hour, based on industry standards for this role and location. As a Customer Service Specialist, you will be...
-
Customer Service Officer
3 months ago
Fremantle, Australia Workskil Australia Ltd Full time**About the Role** This role is responsible for making delightful first impressions on our customers, being the face of Workskil. You will use your superstar administration skills to direct inquiries to the appropriate area, in a timely manner and provide operational support to your colleagues. **This role is being offered on a full time, ongoing basis and...
-
Retail Customer Service Officer
6 months ago
Fremantle, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...