Customer Service Manager

3 months ago

Fremantle, Australia Monsterball Amusement & Hire Full time

Monsterball Amusements & Hire is the leading inflatable amusements provider in Western Australia and Northern Territory. We organise events all over Perth metro and regional WA as well as manage our NT branch.

We have a large variety of inflatables including obstacle courses, water slides, climbing walls, bucking bulls, and of course bouncy castles that we hire out for customers' events. We manage a team of staff that attends these events to run the inflatables.

We are a young, small, vibrant, and fun business looking for an event organiser who can slip into the culture and enjoy the ride

You will be based at our Fremantle office and will be in charge of managing the WA Event team and insure the events run smoothly.
- Create, review, and implement the company’s customer service policies, standards, and procedures
- Set the customer service objectives and evaluate the accomplishment to ensure the effective day-to-day operation
- Manage the delivery of tasks within the customer service team members
- Provide clear guidelines and feedback, and motivate the team members as necessary to improve their work performance and service quality
- Create the after-sales services strategies and ensure the the team to follow up feedback from the customers regarding the services experience
- Maintain records of all interactions and feedback from the customers, and assess them to provide insights and advice in order to improve the customer satisfaction
- Collect sales data and analyse service metrics to produce weekly reports of customer service experiences and sales performances
- Involved in the recruitment process for customer service staff, and in the training program
- Collaborate with the operational, logistic, and finance department to ensure the smooth process of goods and services delivery and customer satisfaction
- Stay informed and up to date on the customer service trends that may be beneficial to the customer services quality development
- Assist the General manager on the national scale growth of the business

Job Requirements:

- At least 2 years of experience in the relevant position
- Outstanding leadership and well organised
- Strong verbal and written communication skills
- Customer service and problem-solving oriented

With the sustained growth of our company, there has never been a better time to join Monsterball Amusements & Hire.

Pay: $70,000.00 - $75,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplementary Pay:

- Bonus

Work Location: In person

Expected Start Date: 07/10/2024

  • Customer Service

    6 days ago

    Fremantle, Australia Irisphoto Full time

    **Join us at Irisphoto - Fremantle Markets!** Are you an outgoing and personable individual looking for a fun and interactive job? Irisphoto is looking for staff to join our vibrant team at the Fremantle Markets, where we turn customers’ eyes into unique artwork. No experience is necessary! **Your Role Includes**: - Engaging and inviting potential...

  • Customer Service Officer

    5 months ago

    Fremantle, Australia Workskil Australia LTD Full time

    **About the Role** The Employment Coach is responsible for the case management of an allocated caseload of customers with the objective of finding them employment. The role will consist of case management with a focus on improving the customers’ capacity to work by stabilising non-vocational issues and building vocational skills and experience. The role...

  • Customer Service Specialist

    2 weeks ago

    Fremantle, Western Australia Officeworks Full time

    About UsAt Officeworks, we're a team of passionate individuals who make a difference in our customers' lives. Our store in Fremantle is seeking a Customer Service Specialist to join our team.About the RoleAs a Customer Service Specialist, you will be the face of Officeworks, providing expert advice to customers and delivering an exceptional customer...

  • Customer Service Specialist

    2 weeks ago

    Fremantle, Western Australia Officeworks Full time

    About the RoleAt Officeworks, we're seeking a passionate and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our team, you will work closely with colleagues to deliver exceptional customer service and provide expert advice on our range of products and services.About YouWe're looking for someone who is...

  • Customer Service Specialist

    4 weeks ago

    Fremantle, Western Australia Officeworks Full time

    About the RoleWe're seeking passionate and customer-focused individuals to join our team as Customer Service Specialists at Officeworks Fremantle store.As a key member of our team, you will work closely with colleagues to deliver exceptional customer service, providing expert advice and support to customers in our range of products and services.This role...

  • Customer Service Specialist

    1 month ago

    Fremantle, Western Australia Officeworks Full time

    About the RoleWe are seeking passionate and customer-focused individuals to join our Officeworks team in Fremantle. As a key member of our store team, you will be responsible for delivering exceptional customer service and providing expert advice on our range of products and services.About YouTo be successful in this role, you will need to be a team player...

  • Customer Service Specialist

    4 weeks ago

    Fremantle, Western Australia Officeworks Full time

    About the RoleWe are seeking passionate and customer-focused individuals to join our Officeworks team in Fremantle. As a key member of our store team, you will be responsible for delivering exceptional customer service and providing expert advice on our range of products and services.About YouTo be successful in this role, you will be a team player who is...

  • Customer Service Specialist

    2 weeks ago

    Fremantle, Western Australia Officeworks Full time

    About the RoleWe are seeking passionate casual team members to join our Officeworks Fremantle store across various departments, including replenishment, technology, and customer service.As a customer service specialist, you will work closely with the team to deliver exceptional customer service and provide expert advice on our range of products and...

  • Customer Service Specialist

    2 weeks ago

    Fremantle, Western Australia Officeworks Full time

    About the RoleAt Officeworks, we're seeking passionate and customer-focused individuals to join our team as Retail Team Members. As a key part of our customer service team, you'll work closely with colleagues to deliver exceptional customer experiences and provide expert advice on our range of products and services.About YouWe're looking for individuals who...

  • Customer Service Specialist

    2 weeks ago

    Fremantle, Western Australia Officeworks Full time

    About the roleOur Officeworks store is seeking passionate team members to join us across various departments. As a customer service specialist, you will work closely with the team to deliver exceptional customer service, providing expert advice and support to customers in our range of products and services.About youYou are a customer-focused individual who...

  • Customer Service Specialist

    2 weeks ago

    Fremantle, Western Australia Officeworks Full time

    About the RoleAt Officeworks, we're seeking passionate and customer-focused individuals to join our team as Customer Service Specialists. As a key member of our store team, you'll work closely with colleagues to deliver exceptional customer service and provide expert advice on our range of products and services.About YouWe're looking for individuals who are...

  • Customer Service Specialist

    4 weeks ago

    Fremantle, Western Australia Officeworks Full time

    About the RoleWe're seeking passionate and customer-focused individuals to join our Officeworks team as Customer Service Specialists. As a key member of our team, you'll work closely with colleagues to deliver exceptional customer service and provide expert advice on our range of products and services.About YouTo succeed in this role, you'll need to be a...

  • Customer Service Specialist

    4 weeks ago

    Fremantle, Western Australia Officeworks Full time

    About the RoleWe're seeking passionate and customer-focused individuals to join our Officeworks team as Customer Service Specialists. As a key member of our team, you'll work closely with colleagues to deliver exceptional customer service and provide expert advice on our range of products and services.About YouTo succeed in this role, you'll need to be a...

  • Customer Service Representative

    4 weeks ago

    Fremantle, Western Australia Officeworks Full time

    About OfficeworksWe're a dynamic and customer-focused company that's passionate about delivering exceptional service and products to our customers. Our team members are the heart of our business, and we're seeking passionate and customer-focused individuals to join our team.The RoleWe're seeking a part-time Customer Service Representative to join our team in...

  • Customer Service Specialist

    2 weeks ago

    Fremantle, Western Australia Officeworks Full time

    About the RoleWe are seeking passionate casual team members to join our Officeworks Fremantle store across various departments, including replenishment, technology, and customer service.As a team member, you will work closely with our team to deliver exceptional customer service, providing expert advice to customers on our range of products and services, and...

  • Customer Service Specialist

    2 weeks ago

    Fremantle, Western Australia Officeworks Full time

    About the RoleWe are seeking passionate team members to join our Officeworks Fremantle store. As a customer service specialist, you will work together with the team to deliver great customer service and provide expert advice to customers on our range of products and services.This role requires flexibility across a range of operating hours on weekdays and...

  • Customer Service Specialist

    2 weeks ago

    Fremantle, Western Australia Officeworks Full time

    About the RoleOfficeworks is seeking passionate casual team members to join our Fremantle store across various departments, including replenishment, technology, and customer service.As a customer service specialist, you will work closely with our team to deliver exceptional customer experiences. You will provide expert advice to customers on our range of...

  • Customer Service Representative

    4 weeks ago

    Fremantle, Western Australia Officeworks Full time

    About UsAt Officeworks, we're passionate about delivering exceptional customer experiences. Our team is the heart of our business, and we're seeking talented individuals to join us in providing top-notch service to our customers.The RoleWe're looking for part-time team members to join our Fremantle store, working across various departments including...

  • Customer Service Specialist

    4 days ago

    Fremantle, Western Australia Officeworks Full time

    About the RoleOfficeworks is seeking passionate casual team members to join our Fremantle store, working across various departments including replenishment, technology, and customer service.As a key member of our team, you will provide expert advice to customers, operate as a proud Officeworks brand ambassador, and contribute to delivering great customer...

  • Customer Service Specialist

    4 weeks ago

    Fremantle, Western Australia Officeworks Full time

    About the RoleWe are seeking passionate and customer-focused individuals to join our Officeworks team in Fremantle. As a key member of our store team, you will be responsible for delivering exceptional customer service and providing expert advice on our range of products and services.About YouTo be successful in this role, you will need to be a team player...