Customer Service Assistant
3 days ago
About Us
At Programmed, we strive to deliver exceptional service and support to our clients and communities.
We are currently seeking a highly organized and motivated individual to join our team as a Receptionist. In this role, you will be responsible for providing essential support to ensure the smooth operation of our centres.
The successful candidate will be an integral part of our team, delivering outstanding reception duties and administrative assistance across both sites in Midland and Armadale.
Your Responsibilities
- Reception Duties: Welcome clients and visitors, answer phones, and handle general enquiries in a professional and friendly manner.
- Administrative Support: Assist our team with various administrative tasks, including printing, photocopying, quality checking documents, and coordinating newsletters and promotional materials.
- Data Entry: Maintain accurate records, including training data and statistical data for various agencies.
- Inventory Management: Support the ordering and management of stationery and consumable items for our centres.
- Client Support: Manage client-related tasks such as scheduling appointments, sending SMS reminders, and managing bookings.
- Maintaining Safety: Ensure the work environment remains safe, clean, and hazard-free.
Skills & Experience Required:
- A Working With Children Check (WWCC) is required; if not already obtained, please apply for it.
- A current Police Clearance (NPC) is also required; if not already obtained, please apply for it.
- Strong commitment to maintaining privacy and confidentiality standards.
- Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Excellent typing skills with a keen attention to detail.
- Ability to effectively multi-task and prioritize tasks in a fast-paced environment.
- Exceptional interpersonal, listening, written, and verbal communication skills.
- Ability to engage respectfully with individuals from diverse cultural backgrounds.
- This role will be split between the Midland and Armadale sites.
- Working hours: 8:00 AM - 4:00 PM, Monday to Friday.
PAY RATE: $60,000 - $70,000 per annum, depending on experience
Benefits
As a valued member of our team, you can expect a range of benefits, including:
- A competitive salary package
- Ongoing training and development opportunities
- A supportive and collaborative work environment
How to Apply
If you are a motivated and organized individual who is passionate about delivering excellent customer service, please submit your application today. We look forward to hearing from you
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