Expression of Interest

7 months ago

Parramatta, Australia Westpac Group Full time

**Business Lending Operations Team Member - Contractor**

**Join a team dedicated to exceeding customer expectations and driving the Service Revolution**

**How will I help?**

Our Business Lending Operations Team are seeking Team Members like you You will play an integral role in fostering a cohesive team environment and building strong relationships across different teams within Business Lending Operations and Westpac. You will actively contribute ideas, share best practices, and collaborate to meet challenges and deliver a great customer experience. Your contribution will help shape a high-performance and customer-centric culture within the organization.

As Business Lending Operations Team Member, your role will entail:

- Action requests from Business Partners and Customers promptly and with enthusiasm, exceeding their expectations.
- Contribute to building a customer-centric culture and delivering a superior end-to-end banking process.
- Foster strong relationships across teams, sharing best practices and collaborating to enhance the customer experience.
- Maintain a high standard of customer service, ensuring prompt and effective resolution of customer needs.

This role plays a crucial part in Westpac's vision to be a world-class service company. By providing excellent customer service and ensuring requests are handled promptly, you directly contribute to our goal of helping customers, communities, and people prosper and grow. Your enthusiasm, care, and dedication are essential in exceeding customer expectations and upholding our reputation.

**What’s in it for me?**

In a word, lots

We value our employees and strive to provide a work environment that offers numerous benefits:

- Contractors can access Employee Banking Benefits like special banking, wealth and insurance offers.
- A supportive and inclusive workplace culture that values diversity and promotes collaboration.
- Access to innovative tools and technologies to enhance your productivity and decision-making.
- The chance to work in a role that directly impacts our customers' financial well-being and supports their home ownership aspirations.

**What do I need?**

To excel in this role, the following experience is required:

- Banking and Finance knowledge and experience (Desirable).
- Strong customer service skills, with a focus on understanding and meeting customer needs.
- Problem-solving skills to address customer needs effectively.
- Excellent communication skills (interpersonal, verbal, written) and ability to influence.
- Ability to build and maintain key relationships with business partners.

**What is it like to work there?**

At Westpac, we aim to provide one big, supportive team to help us reach our vision to achieve our purpose of creating better futures together. Working with us you'll discover new ways of working. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.
- Please note that this role will be contracted via Manpower, working onsite at Westpac

**Do you need reasonable adjustments during the recruitment process?**

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

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